Cisco 7911G - IP Phone VoIP Administration Manual page 189

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued)
Message
File auth error
File not found
IP address released
Load Auth Failed
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
OL11954-01
Description
An error occurred when the
phone tried to validate the
signature of a signed file. This
message includes the name of
the file that failed.
The phone cannot locate on the
TFTP server the phone load
file that is specified in the
phone configuration file.
The phone has been
configured to release its IP
address.
The phone could not load a
configuration file.
Possible Explanation and Action
The file is corrupted. If the file is a phone
•
configuration file, delete the phone from
the Cisco Unified Communications
Manager database using
Cisco Unified Communications Manager
Administration. Then add the phone back
to the Cisco Unified Communications
Manager database using
Cisco Unified Communications Manager
Administration.
There is a problem with the CTL file and
•
the key for the server from which files are
obtained is bad. In this case, run the CTL
client and update the CTL file, making
sure that the proper TFTP servers are
included in this file.
Make sure that the phone load file is on the
TFTP server and that the entry in the
configuration file is correct.
The phone remains idle until it is power
cycled or you reset the DHCP address. See the
"Network Configuration Menu" section on
page 4-7 section for details.
Check that:
A good version of the configuration file
•
exists on the applicable server.
The phone load being downloaded has not
•
been altered or renamed.
Phone load type is compatible; for
•
example, you cannot place a DEV load
configuration file on a REL-signed
phone.
Status Menu
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