Troubleshooting And Maintenance - Cisco 7911G - IP Phone VoIP Administration Manual

Contents
8
C H A P T E R
9
C H A P T E R
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
x
Network Statistics Screen
Firmware Versions Screen
Call Statistics Screen
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Disabling and Enabling Web Page Access
Device Information
Network Configuration
Network Statistics
Device Logs
8-14
Streaming Statistics

Troubleshooting and Maintenance

Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with
Cisco Unified Communications Manager
Identifying Error Messages
Registering the Phone with Cisco Unified Communications
Manager
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Verifying Cisco Unified Communications Manager Settings
Cisco Unified Communications Manager and TFTP Services Are Not
Running
Creating a New Configuration File
7-13
7-15
7-16
8-2
8-4
8-6
8-11
8-15
9-1
9-2
9-2
9-4
9-4
9-4
9-5
9-6
9-6
8-1
8-4
9-3
9-5
9-7
9-6
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