Cisco 7911G - IP Phone VoIP Administration Manual page 244

Resetting or Restoring the Cisco Unified IP Phone
•
This phone must be on a DHCP-enabled network before you can perform these
Note
steps.
To perform a factory reset of a phone, follow these steps:
Procedure
Unplug the power cable from the phone and then plug it back in.
Step 1
The phone begins its power up cycle.
While the phone is powering up, and before the Applications Menu button
Step 2
flashes on and off, press and hold #.
Continue to hold # until the message LED on the handset flashes on and off in
sequence in red.
Release # and press 123456789*0#.
Step 3
You can press a key twice in a row, but if you press the keys out of sequence, the
factory reset will not take place.
After you press these keys, the message LED on the handset flashes faster in red
and the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process and the
main screen appears.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
9-24
Phone application—Erased (phone recovers by loading the
term11.default.loads file)
Chapter 9 Troubleshooting and Maintenance
OL11954-01