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Cisco 7906G User Giude

Unified ip phone communications manager 8.5(1) (sccp and sip)
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Cisco Unified IP Phone 7906G and
7911G User Guide for Cisco Unified
Communications Manager 8.5(1)
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Phone Guide

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  Summary of Contents for Cisco 7906G

  • Page 1 Phone Guide Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
  • Page 3: Table Of Contents

    Using Hold and Resume Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 4 Preventing Others from Viewing or Barging a Shared-Line Call Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Using a Handset, Headset, and Speaker Using the Group Listen Feature...
  • Page 5 Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
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  • Page 7: Getting Started

    Listen to your voice messages Accessing Voice Messages, page Finding Additional Information • You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • You can access the Cisco website at this URL: http://www.cisco.com/...
  • Page 8: Accessing Cisco Unified Ip Phone 7900 Series Elearning Tutorials

    Note Although eLearning tutorials for the Cisco Unified IP Phone 7906G and 7911G do not exist, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common IP phone features and functionality.
  • Page 9: Cisco Product Security Overview

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...
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  • Page 11: Connecting Your Phone

    Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G.
  • Page 12 The following graphic and table show how to connect the Cisco Unified IP Phone 7911G: Network port (10/100 SW) DC adapter port (DC48V) Access port (10/100 PC) AC-to-DC power supply Handset port AC power cord OL-22336-01...
  • Page 13 Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
  • Page 14 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.
  • Page 15: An Overview Of Your Phone

    In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: •...
  • Page 16 Accessing Applications including caller ID, call duration, and call state. Menus, page 12 Understanding Feature Availability, page Cisco Unified IP Indicates your Cisco Unified IP Phone model — Phone series series. Softkey buttons Each activates a softkey option displayed on —...
  • Page 17: Understanding Lines Vs. Calls

    A holding call is reverting to your phone. See Using Hold and Resume, page Authenticated call Making and Receiving Secure Calls, page Encrypted call Making and Receiving Secure Calls, page Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 18: Accessing Applications Menus

    Accessing the Help System on Your Phone The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.
  • Page 19: Understanding Sip Vs. Sccp

    To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
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  • Page 21: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...
  • Page 22: Placing A Call-Additional Options

    2. After the tone, enter a client matter (SCCP phones only) code (CMC) or a forced authorization code (FAC). Place a call using your Cisco Log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a phone. Mobility, page...
  • Page 23 Web, page 60 1. Press the PAB line button. 2. Access the contact and select the number. The system dials the specified number. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 24: Answering A Call

    Answering a Call You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Switch from a connected Press Answer. Using Hold and Resume, page call to answer a new call Answer a call using call...
  • Page 25: Ending A Call

    1. Make sure the call you want to put on hold is highlighted. 2. Press Remove a call from hold 1. Make sure the appropriate call is highlighted. 2. Press Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 26: Switching Between Multiple Calls

    • The duration between Hold Reversion alerts is determined by your system administrator. • The Hold feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls are being chaperoned.
  • Page 27: Viewing Multiple Calls

    3. Press Transfer again to complete the transfer or EndCall to cancel. If your phone has on-hook transfer enabled, complete the transfer Note by hanging up. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 28: Sending A Call To A Voice Message System

    • You cannot use Transfer to redirect a call on hold. Press again to remove the call from hold before transferring it. • The Transfer feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls are being chaperoned. Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system.
  • Page 29: Forwarding Calls To Another Number

    Coverage)—Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages.
  • Page 30: Using Do Not Disturb

    • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices.
  • Page 31: Making Conference Calls

    Basic Call Handling • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the DND feature is disabled on the Cisco Unified devices. The DND feature returns when the call ends.
  • Page 32: Using Conference

    • Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones. • Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey.
  • Page 33: Using Cbarge

    In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 34: Viewing Or Removing Conference Participants

    If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls, page Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference •...
  • Page 35: Advanced Call Handling

    1. Set up Abbreviated Dialing codes. See “Setting Up Speed Dials on the Web” Dialing (On-hook) section on page 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 36 If you want to... Then... Use Abbreviated 1. Pick up the handset. Dialing (Off-hook) 2. Press the AbbrDial softkey and enter the abbreviated dial code using the keypad. 3. Press the AbbrDial softkey again. To use Off-hook Abbreviated Dialing to conference a call: 1.
  • Page 37: Picking Up A Redirected Call On Your Phone

    (if available). • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 38: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a phone at a co-worker’s desk or in a conference room).
  • Page 39: Logging Out Of Hunt Groups

    When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 40: Using Barge To Add Yourself To A Shared-Line Call

    Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page Note The maximum number of calls that a shared line supports can vary by phone.
  • Page 41: Preventing Others From Viewing Or Barging A Shared-Line Call

    • Authenticated call—The identities of the phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Unified CM network. Encrypted calls are authenticated. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 42 • Protected call—The phone is a secure (encrypted and trusted) device on the Unified CM server and is configured as a “Protected Device” in Unified CM Administration. If “Play Secure Indication Tone” is enabled (True) in Unified CM Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the call: When end-to-end secure media is established through the Secure Real-Time Transfer Protocol –...
  • Page 43: Tracing Suspicious Calls

    A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield Note icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.
  • Page 44: Prioritizing Critical Calls

    Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: •...
  • Page 45: Using Cisco Extension Mobility

    • MLPP overrides the Do Not Disturb (DND) feature. Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
  • Page 46: Managing Business Calls Using A Single Phone Number

    If you want to... Then... Change your PIN 1. Press and choose Services > Change Credentials. using the Change 2. Enter your User ID in the User ID field. Credentials 3. Enter your PIN in the Current PIN field. service 4.
  • Page 47 Connect to Mobile Voice 1. From any phone, dial your assigned Mobile Voice Access number. Access 2. Enter the number you are calling from, if prompted, and your PIN. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 48 If you want to... Then... Turn on Mobile Connect 1. Dial your assigned Mobile Voice access number. from your mobile phone 2. Enter your mobile phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one: All phones—Enter 2.
  • Page 49 Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
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  • Page 51: Using A Handset, Headset, And Speaker

    Using a Handset, Headset, and Speaker The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must use the handset.
  • Page 52: Using The Monitor Feature

    Using the Monitor Feature The following table shows how you can use the Monitor feature. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Listen to the call on the speaker Press Monitor and then hang up the handset.
  • Page 53: Using A Headset

    Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you can only monitor the call using the speaker. To talk to the caller, you must pick up the handset. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
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  • Page 55: Changing Phone Settings

    Changing Phone Settings Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice message. You can also adjust the ringer volume for your phone.
  • Page 56: Customizing The Phone Screen

    Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the background 1. Press and choose Settings > User Preferences > Background image Images. 2. Scroll through available images and press Select to choose an image. 3.
  • Page 57: Using Call Logs And Directories

    Erase a single call 1. Press , choose Directories > Missed Calls, Placed Calls, or Received record Calls. 2. Highlight a call record. 3. Press Delete. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 58 If you want to... Then... Dial from a call log 1. Press and choose Directories > Missed Calls, Placed Calls, or (while not on another Received Calls. call) 2. Highlight a call record from the log. Note If the Details softkey appears, the call is the primary entry of a multiparty call.
  • Page 59: Directory Dialing

    Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone, Your system administrator sets up and maintains your Corporate Directory. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 60: Using Corporate Directory On Your Phone

    • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials. PAB is a directory of your personal contacts.
  • Page 61: Using Personal Directory On Your Phone

    5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 62 If you want to... Then... Assign a Fast Dial 1. Search for a PAB entry. code to a PAB entry 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5.
  • Page 63: Accessing Voice Messages

    , select Messages, and follow the voice instructions. menu Send a call to a Press Divert. For more information, see Sending a Call to a Voice Message voice message System, page system Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
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  • Page 65: Using The Cisco Unified Cm User Options Web

    Using the Cisco Unified CM User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.
  • Page 66: Configuring Features And Services On The Web

    The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on...
  • Page 67: Configuring Fast Dials On The Web

    2. Click Add New. (without using a PAB 3. Change the Fast Dial code, if desired. entry) 4. Enter a phone number. 5. Click Save. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 68: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
  • Page 69: Setting Up Speed Dials On The Web

    Set up Fast Dials Configuring Fast Dials on the Web, page You can also set up Fast Dials on your phone. See Using Personal Directory on Your Phone, page Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 70: Setting Up Phone Services On The Web

    Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to...
  • Page 71: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 72 If you want to... Then do this after you log in... Set up call forwarding 1. Choose User Options > Device. per line 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.
  • Page 73: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 74 If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Click Add New. 3. Enter the following information: Name—Enter a name for the mobile (or other) phone. –...
  • Page 75: Using Cisco Webdialer

    Using the Cisco Unified CM User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you.
  • Page 76 • Preferred language—Determines the language used for WebDialer settings and prompts. • Use preferred device—Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling device) (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected.
  • Page 77: Understanding Additional Configuration Options

    Ask your system administrator about Using Cisco Extension apply your phone the Cisco Extension Mobility service. Mobility, page number and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
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  • Page 79: Troubleshooting Your Phone

    All loop or would exceed the maximum number of links permitted in a Call Call Forward All Forward All chain (also known as a maximum hop count). Ask your system administrator for details. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 80: Viewing Phone Administration Data

    Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Press and choose Settings > Network Configuration and select the configuration data network configuration item that you want to view.
  • Page 81: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
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  • Page 83: Index

    Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 84 10, 21 Cisco Extension Mobility Details softkey, viewing multiparty calls with Cisco Extension Mobility feature, using device configuration page Cisco Unified IP Phone dialing options connecting additional documentation for basic feature configuration for...
  • Page 85 Malicious Call Identification and transferring See MCID using MCID hold button illustration Meet-Me conferences hold reversion menus, using hold reversion indicators messages Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 86 indicator for Personal Directory listening to using from web page missed calls, records of using on phone MLPP, using phone lines, description of mobile connect phone services access to remote destinations configuring enabling See also User Options web pages transferring incoming mobile calls to remote destinations PIN, changing monitoring a call...
  • Page 87 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
  • Page 88 for handset, headset, or speaker 45, 46 for phone ringer volume button illustration warnings, safety web-based services configuring See also User Options web pages WebDialer OL-22336-01...
  • Page 90 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks .

This manual is also suitable for:

7911g