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Cisco Unified IP Phone 7906G and
7911G for Cisco Unified CallManager
5.1 (SCCP and SIP)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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   Summary of Contents for CISCO 7906

  • Page 1

    Phone Guide Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)

  • Page 3: Common Phone Tasks

    Erase Reset settings to their defaults Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and Common Phone Tasks Exit Return to the previous screen certain other countries.

  • Page 4

    Feature enabled Join Join several calls on a single line Call on hold to create a conference Video enabled (Cisco Unified IP Phone 7911G only) MeetMe Host a Meet-Me conference call Connected call URL entry in call log is ready to edit...

  • Page 5: Table Of Contents

    Answering a Call Ending a Call Using Hold and Resume Switching Between Multiple Calls Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Messaging System Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 6

    Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Using a Handset, Headset, and Speaker Using the Group Listen Feature Using the Monitor Feature Using and Obtaining a Headset...

  • Page 7

    Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 8

    viii OL-11414-01...

  • Page 9: Getting Started

    Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 11

    In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 12: Accessibility Features

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 13: Connecting Your Phone

    Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:...

  • Page 14

    The following graphic and table show how to connect the Cisco Unified IP Phone 7911G: Network port (10/100 SW) DC adapter port (DC48V) Access port (10/100 PC) AC-to-DC power supply Handset port AC power cord OL-11414-01...

  • Page 15

    Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer to headset manufacturer’s product documentation for more information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 16

    Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

  • Page 17: An Overview Of Your Phone

    In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: •...

  • Page 18

    ID, call duration, and call state. Applications Menus, page 11 Understanding Line and Call Icons, page Cisco Unified IP Indicates your Cisco Unified IP Phone model — Phone series series. Softkey buttons Each activates a softkey option displayed on Softkey Definitions, your phone screen.

  • Page 19: Understanding Applications Menus

    Understanding the Help System on Your Phone The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.

  • Page 20: Understanding Line And Call Icons

    Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on). Icon Call or line state Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing.

  • Page 21: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 22: Placing A Call-additional Options

    Cisco WebDialer 2. Click the number that you want to dial. Use Cisco CallBack to receive 1. Press CallBack while listening to the Your system notification when a busy or busy tone or ring sound. administrator.

  • Page 23: Answering A Call

    Your Phone, page elsewhere Answer a priority call Hang up the current call and press Prioritizing Critical Calls, (SCCP phones only) Answer. page Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP)

  • Page 24: Ending A Call

    Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while monitoring a call (using Press EndCall.

  • Page 25: Viewing Multiple Calls

    If you want to stay on the line with the callers, use Join instead. Redirect a call to a voice Press iDivert. For more information, see Sending a Call to a Voice messaging system Messaging System, page Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP)

  • Page 26: Sending A Call To A Voice Messaging System

    Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. • If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

  • Page 27: Forwarding All Calls To Another Number

    With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through. • Your system administrator can change call forwarding conditions for your phone line. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP)

  • Page 28: Using Do Not Disturb

    • If DND is not enabled on your phone, see your system administrator. Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me.

  • Page 29: Starting And Joining A Standard Conference

    5. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.) Note The active call is automatically selected. Participate in a conference Answer the phone when it rings. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP)

  • Page 30

    If you want to... Then... Create a conference by Highlight a call on a shared line and press cBarge. (You may need to barging a called on shared line press the more softkey to display cBarge.) Using a Shared Line, page View a list of conference 1.

  • Page 31: Starting Or Joining A Meet-me Conference Call

    In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP)

  • Page 32: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: •...

  • Page 33: Picking Up A Redirected Call On Your Phone

    • Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time. • Pressing OPickUp connects you to the call in the pickup group with the highest priority. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 34: Using A Shared Line

    Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon...

  • Page 35: Preventing Others From Viewing Or Barging A Shared-line Call

    1. Press more > Private. on a shared line 2. To verify that Privacy is off, look for the Privacy-disabled icon next to “Private” on the phone screen. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 36: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworker’s desk or in a conference room).

  • Page 37: Tracing Suspicious Calls

    If you want to... Then... Notify your system Press MCID. administrator about a Your phone plays a tone and displays the message, “MCID successful.” suspicious or harassing call Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 38: Prioritizing Critical Calls

    Prioritizing Critical Calls (SPPC phones only.) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: •...

  • Page 39: Using Cisco Extension Mobility

    Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.

  • Page 40: Using A Handset, Headset, And Speaker

    Using a Handset, Headset, and Speaker The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must use the handset.

  • Page 41: Using The Monitor Feature

    For information about purchasing headsets, see Headset Information, page 7. Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer to headset manufacturer’s product documentation for more information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 42: Using Autoanswer

    Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you can only monitor the call using the speaker. To speak to the caller, you must pick up the handset. OL-11414-01...

  • Page 43: Using Phone Settings

    Using Phone Settings Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice message. You can also adjust the ringer volume for your phone.

  • Page 44: Customizing The Phone Screen

    Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the background 1. Press and choose Settings > User Preferences > Background image Images. 2. Scroll through available images and press Select to choose an image. 3.

  • Page 45: Using Call Logs And Directories

    Press Clear. (You may need to press the more softkey to display Clear.) Erase a single call 1. Press , choose Directories > Missed Calls, Placed Calls, or Received record Calls. Highlight a call record. Press Delete. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 46

    If you want to... Then... Dial from a call log 1. Press and choose Directories > Missed Calls, Placed Calls, or (while not on another Received Calls. call) 2. Highlight a call record from the log. Note If the Details softkey appears, the call is the primary entry of a multiparty call.

  • Page 47: Directory Dialing

    Personal Address Book (PAB) and Fast Dials. PAB is a directory of your personal contacts. – Fast Dials allows you to assign codes to PAB entries for quick dialing. – Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 48: Using Corporate Directory On Your Phone

    Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate 1. Press , and choose Directories > Corporate Directory (exact name can directory (while not vary).

  • Page 49: Using Personal Directory On Your Phone

    5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 50

    If you want to... Then... Assign a Fast Dial 1. Search for a PAB entry. code to a PAB entry 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5.

  • Page 51

    • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 52: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, press , and select Messages. Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.

  • Page 53: Customizing Your Phone On The Web

    You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from your User Options web pages.

  • Page 54: Configuring Features And Services On The Web

    The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified CallManager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on...

  • Page 55: Configuring Fast Dials On The Web

    • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options pages and do not display a configurable text label. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 56: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to Cisco Unified CallManager Address Book Synchronizer and provide detailed instructions.

  • Page 57: Setting Up Phone Services On The Web

    2. Click on the service name. 3. Change the information and click Save. Access a service on your Press and choose Services on your phone. phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 58: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.

  • Page 59: Controlling Line Settings On The Web

    Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 4. Click Save. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 60: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you. OL-11414-01...

  • Page 61

    The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 62

    Settings > Network Configuration > Host Name.) • Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page.

  • Page 63: Understanding Additional Configuration Options

    Request a shared line. This allows you to Using a Shared Line, page extension for use one extension for your desk phone several phones and lab phone, for example. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 64

    • co-workers’ calls. page • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone. Want to Ask your system administrator about the Using Cisco Extension Mobility, temporarily apply Cisco Extension Mobility service.

  • Page 65: Troubleshooting Your Phone

    Barge Cisco CallBack fails The other party might have call forwarding enabled. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 66: Viewing Phone Administration Data

    Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Press and choose Settings > Network Configuration and select the configuration data network configuration item that you want to view.

  • Page 67: Cisco One-year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

  • Page 68

    Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

  • Page 69: Index

    Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 70

    Details softkey, viewing multiparty calls with viewing Device Configuration page cBarge dialing options using additional See also barge basic Cisco Extension Mobility feature, using dialing, options for Cisco Unified CallManager Address Book Synchronizer directory Cisco Unified IP Phone corporate connecting personal...

  • Page 71

    MLPP, using installing, Cisco Unified IP Phone monitoring a call Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 72

    multiparty calls placed calls, records of identifying in call logs placing a call viewing details of placing calls, options for multiple calls, handling pre-dial prioritizing calls privacy and shared lines using navigation button illustration off-hook dialing Quality Reporting Tool on-hook dialing received calls, records of redial using from web page...

  • Page 73

    See also User Options web pages WebDialer TAPS Tool for Auto-Registered Phones Support transferring, options for troubleshooting general Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)

  • Page 74

    OL-11414-01...

  • Page 76

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