General Troubleshooting Tips For Cisco Unified Ip Phone Expansion Module; Cisco Unified Ip Phone Reset Or Restore; Basic Reset - Cisco 7941G Administration Manual

Troubleshooting and Maintenance

General Troubleshooting Tips for Cisco Unified IP Phone Expansion Module

The following table provides general troubleshooting information for the Cisco Unified IP Phone Expansion
Module.
Table 50: Cisco Unified IP Phone Expansion Module Troubleshooting
Problem
No display on the Cisco
Unified IP Phone Expansion Module.
Lighted buttons on the first Cisco
Unified IP Phone Expansion Module
are all red.
Lighted buttons on the second Cisco
Unified IP Phone Expansion Module
are all amber.

Cisco Unified IP Phone Reset or Restore

There are two general methods for resetting or restoring the Cisco Unified IP Phone.

Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an
error and provides a way to reset or restore various configuration and security settings.
The following table describes the ways to perform a basic reset. You can reset a phone with any of these
operations after the phone has started up. Choose the operation that is appropriate for your situation.
Table 51: Basic Reset Methods
Operation
Restart phone
Performing
Press the Services, Settings, or
Directories button and then press
**#**.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified
General Troubleshooting Tips for Cisco Unified IP Phone Expansion Module
Solution
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco Unified IP Phone Expansion
Module.
Verify that the Cisco Unified IP Phone Expansion Module is
configured in Cisco Unified Communications Manager.
Verify that the Cisco Unified IP Phone Expansion Module is
configured in Cisco Unified Communications Manager.
Explanation
Resets any user and network configuration
changes that you have made, but that the
phone has not written to its Flash memory,
to previously saved settings, then restarts
the phone.
Communications Manager 9.0 (SCCP and SIP)
229