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Cisco 7906G - Unified IP Phone VoIP Administration Manual

Unified ip phone cisco unified communications manager 6.1
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Cisco Unified IP Phone 7906G and
7911G Administration Guide for
Cisco Unified Communications
Manager 6.1
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Text Part Number: OL-14585-01

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  Summary of Contents for Cisco 7906G - Unified IP Phone VoIP

  • Page 1: Cisco Unified Communications Manager

    Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14585-01...
  • Page 2 DAMAGES. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco,...
  • Page 3 The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 © 2007 Cisco Systems, Inc. All rights reserved.
  • Page 5: Table Of Contents

    Identifying Encrypted and Authenticated Phone Calls 1-19 Establishing and Identifying Secure Conference Calls 1-20 Call Security Interactions and Restrictions 1-21 Supporting 802.1X Authentication on Cisco Unified IP Phones 1-23 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 6 Understanding the Phone Startup Process Adding Phones to the Cisco Unified Communications Manager Database 2-11 Adding Phones with Auto-Registration 2-12 Adding Phones with Auto-Registration and TAPS 2-13 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 7 Mounting the Phone to a Wall 3-15 Verifying the Phone Startup Process 3-16 Configuring Startup Network Settings 3-16 Configuring Security on the Cisco Unified IP Phone 3-17 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 8 802.1X Authentication and Status 4-43 Configuring Features, Templates, Services, and Users C H A P T E R Telephony Features Available for the Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 viii OL-14585-01...
  • Page 9 Viewing Model Information, Status, and Statistics on the C H A P T E R Cisco Unified IP Phone Model Information Screen Status Menu Status Messages Screen Network Statistics Screen 7-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 10 Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco Unified Communications Manager Settings Cisco Unified Communications Manager and TFTP Services Are Not Running Creating a New Configuration File Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 11 How Users Get Copies of Cisco Unified IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 12 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 13: Overview

    Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks in this manual require familiarity with Cisco Unified Communications Manager. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 xiii OL-14585-01...
  • Page 14 Cisco Unified IP Phone Appendix A, “Providing Information to Provides suggestions for setting up a website for Users” providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 15: Related Documentation

    Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone • Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_ series_home.html Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 16: Cisco Product Security Overview

    A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com. Document Conventions This document uses the following conventions: Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 17 Means danger. You are in a situation that could cause bodily injury. Before you Warning work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 xvii OL-14585-01...
  • Page 18 Preface Document Conventions Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 xviii OL-14585-01...
  • Page 19: An Overview Of The Cisco Unified Ip Phone

    XML applications, and customizeable features. The Cisco Unified IP Phone, like other network devices, must be configured and managed. The phone encodes G.711a, G.711µ, G.729a, G.729ab, G.728/iLBC, and decodes all variants of G.711, G.728/iLBC, and G.729. The phone also supports wideband (16bits, 16kHz) audio.
  • Page 20: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Understanding the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phones 7906G and 7911G are basic IP phone designed for cubicles, classrooms, factory floors, warehouses, lobbies, and any other location where the phone either complements the user’s set of communication devices or is seldom used.
  • Page 21 Each softkey activates a softkey option displayed on your phone screen Navigation button Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 22: What Networking Protocols Are Used?

    Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the supported networking protocols on the Cisco Unified IP Phones 7906G and 7911G. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 23 IP address as the option value. For additional information about DHCP configurations, refer to the “Cisco TFTP” chapter in the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 24 The Cisco Unified IP Phone supports Protocol (LLDP) discovery protocol (similar to CDP) LLDP on the PC port. that is supported on some Cisco and third-party devices. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 25 SRTP adds security by encrypting phones being called must also (SRTP) media streams during data transport. support SRTP or else those phones cannot decrypt the secure media stream. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 26 TCP is a connection-oriented Cisco Unified IP Phones use TCP to Protocol (TCP) transport protocol. connect to Cisco Unified Communications Manager and to access XML services. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 27: What Features Are Supported?

    This section includes the following topics: Feature Overview, page 1-10 • Configuring Telephony Features, page 1-11 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 28: Feature Overview

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones.
  • Page 29: Configuring Telephony Features

    Troubleshooting and Maintenance, page 9-1 • Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks.
  • Page 30: Providing Users With Feature Information

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 31 Transport Layer Security (TLS) connection See the “What Networking Protocols Are • Used?” section on page 1-4. See the “Understanding Phone Configuration • Files” section on page 2-6. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-13 OL-14585-01...
  • Page 32 Troubleshooting See the “Troubleshooting Cisco Unified IP • Phone Security” section on page 9-12. See the Cisco Unified Communications • Manager Security Guide, Troubleshooting chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-14 OL-14585-01...
  • Page 33: Overview Of Supported Security Features

    Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For more information about the CTL, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 34 Files that fail authentication are not written to Flash memory on the phone. The phone rejects such files without further processing. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-16 OL-14585-01...
  • Page 35 The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-17 OL-14585-01...
  • Page 36 Identifying Encrypted and Authenticated Phone Calls, page 1-19 Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-23 • Security Restrictions, page 1-25 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-18 OL-14585-01...
  • Page 37: Understanding Security Profiles

    LCD screen changes to the following icon: Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-19...
  • Page 38: Establishing And Identifying Secure Conference Calls

    See Table 1-4 Table 1-5 information about these interactions. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-20 OL-14585-01...
  • Page 39: Call Security Interactions And Restrictions

    At least one member is Secure conference bridge or authenticated) non-secure Non-secure conference Secure (encrypted) Conference All participants are Secure conference bridge encrypted Secure encrypted level conference Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-21 OL-14585-01...
  • Page 40 Conference accepts encrypted and authenticated calls Secure (encrypted) MeetMe Minimum security level is Only secure conference bridge non-secure available and used Conference accepts all calls Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-22 OL-14585-01...
  • Page 41: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    Cisco Discovery Protocol (CDP) to identify each other and to determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs; therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802.1X...
  • Page 42: Best Practices-Requirements And Recommendations

    If you do not disable this port and subsequently attempt to attach a PC to it, the switch will deny network access to both the phone and the PC. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-24 OL-14585-01...
  • Page 43: Security Restrictions

    When deploying a new Unified Communications system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for Unified Communications service. For information and a Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-25 OL-14585-01...
  • Page 44: Configuring Cisco Unified Ip Phones In Cisco Unified Communications Manager

    Communications Manager, refer to the “Cisco Unified IP Phone” chapter in the Cisco Unified Communications Manager System Guide and to the “Configuring Cisco Unified IP Phone Configuration” chapter in the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-26 OL-14585-01...
  • Page 45: Checklist For Configuring The Cisco Unified Ip Phones 7906G And 7911G In Cisco Unified Communications Manager

    Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-27 OL-14585-01...
  • Page 46 Provides list of configuration requirements for setting up phones. Identifies preliminary configuration that you need to perform before configuring individual phones, such as phone button templates or softkey templates. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-28 OL-14585-01...
  • Page 47 Available for the Cisco Unified IP Adds primary and secondary directory numbers and Phone” section on page 5-2. features associated with directory numbers to the phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-29 OL-14585-01...
  • Page 48 Provides single button access to an IP phone service or Administration Guide, “Cisco URL. Unified IP Phone Configuration” chapter, “Adding a Cisco Unified IP Phone Service to a Phone Button” section. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-30 OL-14585-01...
  • Page 49 “Associating Devices to a User” services. section. Some phones, such as those in conference Note rooms, do not have an associated user. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-31 OL-14585-01...
  • Page 50: Installing Cisco Unified Ip Phones

    Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7906G and 7911G. The list presents tasks in a suggested order to guide you through the phone installation process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
  • Page 51 3-8. Step 3 Monitor the phone startup process. See the “Verifying the Phone Startup Process” section on page 3-16. Verifies that phone is configured properly. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-33 OL-14585-01...
  • Page 52 TFTP server assigned by DHCP. Without DHCP—You must configure the IP address, TFTP server, subnet mask, domain name, and default router locally on the phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-34 OL-14585-01...
  • Page 53 Information to Users.” options. Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-35 OL-14585-01...
  • Page 54 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 1-36 OL-14585-01...
  • Page 55 Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified Communications and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and media resources.
  • Page 56: Preparing To Install The Cisco Unified Ip Phone On Your Network

    Cisco Unified Communications Products To function in the Unified Communications network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
  • Page 57: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified Communications Products If the Cisco Unified IP Phone model that you want to configure does not appear Note in the Phone Type drop-down list in Cisco Unified Communications Manager...
  • Page 58: Providing Power To The Cisco Unified Ip Phones 7906G And 7911G

    Providing Power to the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phones 7906G and 7911G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
  • Page 59: Power Outage

    For related information about power, refer to the documents shown in Table 2-2. These documents provide information about these topics: Cisco switches that work with the Cisco Unified IP Phones 7906G and • 7911G Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 60: Understanding Phone Configuration Files

    TFTP server to request the required load files. These files are digitally signed to ensure the authenticity of the files’ source. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 61 SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone. For more information about how the phone interacts with the TFTP server, refer to Cisco Unified Communications Manager System Guide, “Cisco TFTP” chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 62: Sip Dial Rules

    Guide. SIP Dial Rules For Cisco Unified IP Phones running under SIP, the administrator uses dial rules to configure SIP phone dial plans. These dial plans must be associated with a SIP phone device to enable dial plans to be sent to the configuration file. If the administrator does not configure a SIP phone dial plan, the phone does not display any indication of a dial plan.
  • Page 63 Protocol (DHCP) request for an IP address. If a third-party switch is used and VLANs are configured, the VLAN on the phone must be manually configured. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 64 TFTP servers that the phone is authorized to connect to. It also contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified Communications Manager. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 2-10 OL-14585-01...
  • Page 65: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-12 •...
  • Page 66: Adding Phones With Auto-Registration

    Move auto-registered phones to new locations and assign them to different • device pools without affecting their directory numbers. Cisco recommends you use auto-registration to add less than 100 phones to your Note network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
  • Page 67: Adding Phones With Auto-Registration And Taps

    Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System > Cisco Communications Manager) for TAPS to function. When you configure the cluster for mixed mode through the Cisco CTL client, Note auto-registration is automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.
  • Page 68: Adding Phones With Cisco Unified Communications Manager Administration

    To add phones by using BAT only (not in conjunction with TAPS), you first need to obtain the appropriate MAC address for each phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 2-14 OL-14585-01...
  • Page 69: Using Cisco Unified Ip Phones With Different Protocols

    Take one of these actions: Step 1 To auto-register the phone, set the Auto Registration Phone Protocol • enterprise parameter in Cisco Unified Communications Manager Administration to SIP. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 2-15 OL-14585-01...
  • Page 70: Converting An In-Use Phone From Sccp To Sip

    Converting an In-Use Phone from SCCP to SIP You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP. To access BAT from Cisco Unified Communications Manager Administration, choose Bulk Administration >...
  • Page 71: Deploying A Phone In An Sccp And Sip Environment

    Step 3 Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general steps: Set the Cisco Unified Communications Manager auto_registration_protocol parameter to SCCP.
  • Page 72 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 2-18 OL-14585-01...
  • Page 73 C H A P T E R Setting Up the Cisco Unified IP Phone This chapter helps you install the Cisco Unified IP Phones 7906G and 7911G on a Cisco Unified Communications network, and includes these topics: Before You Begin, page 3-2 •...
  • Page 74: Chapter 3 Setting Up The Cisco Unified Ip Phone

    Installing the Cisco Unified IP Phone, page 3-8 • Network Requirements For the Cisco Unified IP Phones 7906G and 7911G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: Working Voice-over-IP (VoIP) Network •...
  • Page 75: Cisco Unified Communications Manager Configuration

    Cisco Unified Communications Manager” section on page 5-24 for details. Understanding the Cisco Unified IP Phones 7906G and 7911G Components The Cisco Unified IP Phones 7906G and 7911G include these components on the phone or as accessories for the phone: Network and Access Ports, page 3-4 •...
  • Page 76: Network And Access Ports

    The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
  • Page 77: Monitor Mode

    In Monitor mode, users can only listen to a call on the speaker. To speak to the other party on the call, users must pick up the handset. Monitor mode is enabled by default if the speaker is enabled on Cisco Unified Communications Manager Administration.
  • Page 78: Headset

    Headset Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best”...
  • Page 79: Audio Quality Subjective To User

    This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
  • Page 80: Using External Devices With Your Cisco Unified Ip Phone

    In European Union countries, use only external headsets that are fully compliant Caution with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-2,...
  • Page 81 6G and 7911G” section on before connecting the Ethernet page 2-4. cable to the phone. When disconnecting the phone, you must disconnect the Ethernet cable before disconnecting the power supply. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 82 Category 3 or 5 you do not connect one now. guidelines. straight-through Ethernet cable from another network device, such as a desktop computer, to the 10/100 PC port. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 3-10 OL-14585-01...
  • Page 83 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Connecting the Footstand (Cisco Unified IP Phone Model 7906G Shown) 10/100 SW Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 3-11 OL-14585-01...
  • Page 84 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-2 Connecting the Footstand (Cisco Unified IP Phone Model 7911G Shown) 10/100 SW 10/100 PC Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 3-12 OL-14585-01...
  • Page 85 Cisco Unified IP Phone Model 7906G Cable Connections 10/100 SW Network port (10/100 SW) AC-to-DC power supply Handset port AC power cord DC Adapter port (DC48V) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 3-13 OL-14585-01...
  • Page 86 AC power cord Related Topics Before You Begin, page 3-2 • Mounting the Phone to a Wall, page 3-15 • Configuring Startup Network Settings, page 3-16 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 3-14 OL-14585-01...
  • Page 87: Mounting The Phone To A Wall

    Mounting the Phone to a Wall Mounting the Phone to a Wall You can mount the Cisco Unified IP Phone on a wall by using the back of the phone as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit.
  • Page 88: Verifying The Phone Startup Process

    Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons blink or flash on and off: Handset light strip –...
  • Page 89: Configuring Security On The Cisco Unified Ip Phone

    • • The phone should have the correct load file. To verify the image, press the Applications Menu button and choose Settings > Model Information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 3-17 OL-14585-01...
  • Page 90 Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 3-18 OL-14585-01...
  • Page 91 Menu button, then choosing Settings > Model Information, and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-12 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 3-19 OL-14585-01...
  • Page 92 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 3-20 OL-14585-01...
  • Page 93: Configuring Settings On The Cisco Unified Ip Phone

    The Cisco Unified IP Phone includes the following configuration menus: Network Configuration—Provides options for viewing and making a variety • of network settings. For more information, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 94: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Editing the Values of an Option Setting, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 95: Displaying A Configuration Menu

    You can control whether a phone has access to the Settings menu or to options on Note this menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. The Settings Access field accepts these values: Enabled—Allows access to the Settings menu.
  • Page 96: Unlocking And Locking Options

    To lock options after unlocking them, wait at least 10 seconds before you press **# again. Related Topics Displaying a Configuration Menu, page 4-3 • • Editing the Values of an Option Setting, page 4-5 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 97: Editing The Values Of An Option Setting

    Press the Cancel softkey before pressing the Save softkey to discard any • changes that you have made. The Cisco Unified IP Phone provides several methods you can use to reset or Note restore option settings, if necessary. For more information, see the “Resetting or...
  • Page 98: Overview Of Options Configurable From A Phone

    TFTP server to use instead of the one assigned by DHCP. VLAN settings Allow you to change the administrative VLAN Admin. VLAN ID used by the phone. PC VLAN (applies to 7911G only) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 99: Network Configuration Menu

    For information about the keys you can use to edit options, see the “Editing the Values of an Option Setting” section on page 4-5. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 100: Network Configuration Menu

    Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 101 For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the “CTL File Screen” section on page 4-40. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 102 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-10 OL-14585-01...
  • Page 103 Edit softkey, is ignored. and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-11 OL-14585-01...
  • Page 104 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server; otherwise, press the No softkey. Press the Save softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-12 OL-14585-01...
  • Page 105 If you change the setting of this option, you must change the SW Port Configuration option to the same setting. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-13 OL-14585-01...
  • Page 106 Editing the Values of an Option Setting, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-14 OL-14585-01...
  • Page 107: Device Configuration Menu

    For an available Cisco Unified Communications Manager server, an option on the CallManager Configuration menu will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in Table 4-3. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-15 OL-14585-01...
  • Page 108 Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file, and that it registered with the TFTP server instead. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-16 OL-14585-01...
  • Page 109: Sip Configuration Menu (Sip Phones Only)

    SIP General Configuration Menu The SIP General Configuration menu displays information about the configurable SIP parameters on the phone. Table 4-5 describes the options in this menu. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-17 OL-14585-01...
  • Page 110 End Media Port Displays the end Real-Time Transport From Cisco Unified Protocol (RTP) range for media. Communications Manager Administration, choose Device > Device Settings > SIP Profile. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-18 OL-14585-01...
  • Page 111: Line Settings Menu

    The Line Settings menu displays information that relates to the configurable parameters for each of the lines on your SIP phone. Table 4-6 describes the options in this menu. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-19 OL-14585-01...
  • Page 112 Displays if the line is part of a shared line Display only—cannot configure. (Yes) or not (No). Related Topics Displaying a Configuration Menu, page 4-3 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-20 OL-14585-01...
  • Page 113: Call Preferences Menu (Sip Phones Only)

    Call Logs BLF Enabled Indicates whether BLF for call logs is Use Cisco Unified enabled (Yes) or disabled (No) for the Communications Manager phone. Administration to modify. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-21 OL-14585-01...
  • Page 114: Http Configuration Menu

    Information URL URL of the help text that appears on the From Cisco Unified Communications phone. Manager Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-22 OL-14585-01...
  • Page 115: Locale Configuration Menu

    The Locale Configuration menu displays information about the user locale and the network locale used by the phone. Table 4-9 describes the options on this menu. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-23 OL-14585-01...
  • Page 116: Ui Configuration Menu

    4-7. only) UI Configuration Menu The UI Configuration menu displays whether the group listen function is enabled. Use Cisco Unified Communications Manager Administration to modify. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-24 OL-14585-01...
  • Page 117 When this option is disabled, all automatic focus changes are disabled regardless of their settings. Default: Enabled. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-25 OL-14585-01...
  • Page 118: Media Configuration Menu

    4-26). Default: Enabled Media Configuration Menu The Media Configuration menu displays whether the speaker capability is enabled. Table 4-11 describes the options on this menu. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-26 OL-14585-01...
  • Page 119: Media Configuration Menu

    Phone > Phone Configuration to set this value. If you allowed this option to be Note user controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-27 OL-14585-01...
  • Page 120: Ntp Configuration Menu (Sip Phones Only)

    Locale Configuration menu, displays information about the NTP server and mode configuration used by the phone. Table 4-12 describes the options on this menu. For more information, see Locale Configuration Menu, page 4-23. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-28 OL-14585-01...
  • Page 121: Ethernet Configuration Menu

    Directed Broadcast and Manager Administration to modify. Unicast. Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are described in Table 4-13. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-29 OL-14585-01...
  • Page 122: Ethernet Configuration Menu

    Default is disabled. Security Configuration Menu The Security Configuration menu that you display from the Device Configuration menu displays settings that relate to security for the phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-30 OL-14585-01...
  • Page 123: Security Configuration Menu

    PC. These applications include monitoring and recording applications and network monitoring software. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-31 OL-14585-01...
  • Page 124 Manager Administration, choose System > Enterprise Parameters. DSCP For DSCP IP classification for phone-based From Cisco Unified Communications Services services. Manager Administration, choose System > Enterprise Parameters. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-32 OL-14585-01...
  • Page 125: Network Configuration

    The phone also has a Network Configuration menu that you access from the main Note menu. For information about the options on that menu, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-33 OL-14585-01...
  • Page 126: Network Configuration

    0. For additional information, see the following sections: “Call Statistics Screen” section on • page 7-16 “Streaming Statistics” section on page 8-15 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-34 OL-14585-01...
  • Page 127 The current PC and switch port CDP values are shown on the Settings menu. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-35 OL-14585-01...
  • Page 128 TCP connections This menu option indicates whether the phone supports peer to peer image distribution. Settings include: Enabled • Disabled—default • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-36 OL-14585-01...
  • Page 129 Administration, and choose protocol, which should match the protocol Device > Phone > Phone supported by the switch. Settings include: Configuration Enabled—default • Disabled • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-37 OL-14585-01...
  • Page 130: Security Configuration Menu

    CTL File screen and the Trust List menu, if a CTL file is installed on the phone. For instructions about how to access the Device Configuration menu and its sub-menus, see the “Displaying a Configuration Menu” section on page 4-3. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-38 OL-14585-01...
  • Page 131: Security Configuration Menu

    4-40. automatically when the phone reboots or resets.) If a CTL file is installed on the phone, also provides access to the CTL File screen. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-39 OL-14585-01...
  • Page 132: Security Configuration Menu

    If a CTL file is installed on the phone, you can access the CTL File screen by pressing the Applications Menu button and choosing Security Configuration > CTL File. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-40 OL-14585-01...
  • Page 133 TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-41 OL-14585-01...
  • Page 134: Trust List Menu

    If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Applications Menu button and choosing Security Configuration > Trust List. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-42 OL-14585-01...
  • Page 135: 802.1X Authentication And Status

    Use the options that are described in the following tables to enable 802.1X authentication and monitor its progress: Table 4-20 on page 4-44—802.1X Authentication Settings • Table 4-21 on page 4-45—802.1X Authentication Real-Time Status • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-43 OL-14585-01...
  • Page 136 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-44 OL-14585-01...
  • Page 137 • Authenticating—Authentication in progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-45 OL-14585-01...
  • Page 138 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 4-46 OL-14585-01...
  • Page 139 • Setting Up Services, page 5-23 • Adding Users to Cisco Unified Communications Manager, page 5-24 • Managing the User Options Web Pages, page 5-25 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 140: Configuring Features, Templates, Services, And Users

    For more information about service parameters and the functions that they control, refer to the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 141 The user can monitor the call Manager Administration Guide, using the speaker but must pick up the “Configuring Directory Numbers” handset to speak to the caller. chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 142 Phone Configuration” chapter • Cisco Unified Communications Manager System Guide, “Understanding Route Plans” chapter Cisco Unified Communications • Manager Features and Services Guide, “Call Display Restrictions” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 143 Manager System Guide, from confusing the two Call Park “Cisco Unified IP Phones” features. chapter Cisco Unified Communications • Manager Features and Services Guide, “Call Park” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 144 Number Configuration” chapter Cisco Unified Communications • Manager System Guide, “Understanding Route Plans” chapter Cisco Unified Communications • Manager Features and Services Guide, “Call Display Restrictions” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 145 (SCCP phones Manager Administration only) Guide, “Client Matter Codes” chapter Cisco Unified Communications • Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 146 Transfer, the user dials the directed Communications Manager call park number to store the call. Features and Services Guide, “Call Park and Directed Call Park” chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 147 Common Phone Profile window and the Phone Configuration window (Phone Configuration window value takes precedence). Include DND In BLF Status—Enables • DND status to override busy/idle state. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 148 (SCCP phones “Forced Authorization Codes only) (FAC)” chapter Cisco Unified Communications • Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-10 OL-14585-01...
  • Page 149 You can configure call focus priority to favor incoming or reverting calls. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-11 OL-14585-01...
  • Page 150 Join can include more than two calls, which results in a call with more than three parties. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-12 OL-14585-01...
  • Page 151 (SCCP phones “Cisco Unified IP Phones” incoming call in the network. only) chapter Cisco Unified Communications • Manager Features and Services Guide, “Malicious Call Identification” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-13 OL-14585-01...
  • Page 152 (MLPP) allows the use of the call-forward alternate Guide, “Multilevel Precedence and party (CFAP) feature for forwarding a Preemption” chapter. (SCCP phones precedence call. only) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-14 OL-14585-01...
  • Page 153 This can be useful 6.1 for instructions on how to for phones that are designated for calling configure PLAR. emergency or “hotline” numbers. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-15 OL-14585-01...
  • Page 154 Identifies ring type used for a line when a For more information refer to phone has another active call Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-16 OL-14585-01...
  • Page 155 “Cisco Unified IP Phone Services” chapter Services URL Provides one-touch access to information Refer to button services. Cisco Unified Communications Manager Administration Guide for configuration procedures. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-17 OL-14585-01...
  • Page 156 Cisco Unified Communications • Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phones” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-18 OL-14585-01...
  • Page 157 • Manager Administration Guide, “Cisco Voice-Mail Port Configuration” chapter Cisco Unified Communications • Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-19 OL-14585-01...
  • Page 158 Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Understanding Video Telephony” chapter. Cisco VT Advantage • Administration Guide, “Overview of Cisco VT Advantage” chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-20 OL-14585-01...
  • Page 159: Configuring Corporate And Personal Directories

    5-22 for more information. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone to look up users in the corporate directory. Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access...
  • Page 160: Configuring Personal Directory

    Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-22 OL-14585-01...
  • Page 161: Configuring Softkey Templates

    Cisco Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.
  • Page 162: Adding Users To Cisco Unified Communications Manager

    You must use Cisco Unified Communications Manager Administration to • configure available services. The user must subscribe to services by using the Cisco Unified IP Phone User • Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.
  • Page 163: Managing The User Options Web Pages

    From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7911G Phone Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-25 OL-14585-01...
  • Page 164: Giving Users Access To The User Options Web Pages

    Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group.
  • Page 165: Cisco Unified Ip Phone 7906G And 7911G For Cisco Unified Communications Manager

    Hide All Settings—No call forward settings display on the User Options web • pages. Show Only Call Forward All—Only call forward all calls displays on the • User Options web pages. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-27 OL-14585-01...
  • Page 166 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 5-28 OL-14585-01...
  • Page 167: Chapter 6 Customizing The Cisco Unified Ip Phone

    Administration, from the TFTP Server File Upload window. Refer to the Cisco Unified Communications Operating System Administration Guide for information on how to upload files to the TFTP folder on a Cisco Unified Communications Manager server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 168: Chapter 6 Customizing The Cisco Unified Ip Phone

    – Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files.
  • Page 169: Ringlist.xml File Format Requirements

    PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 170: Pcm File Requirements For Custom Ring Types

    “PCM File Requirements for Custom Ring Types” section on page 6-4. Upload the new PCM files that you created to the Cisco TFTP server for each Step 2 Cisco Unified Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in the Cisco Unified Communications Operating System Administration Guide.
  • Page 171: Creating Custom Background Images

    Creating Custom Background Images Save your modifications and close the Ringlist.xml file. Step 4 To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Step 5 Unified Manager Serviceability or disable and re-enable the “Enable Caching of Constant and Bin Files at Startup”...
  • Page 172: Png File Requirements For Custom Background Images

    Background Images menu on the phone. PNG File Requirements for Custom Background Images Each background image requires two PNG files: Full size image—Version that appears on the on the phone. • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 173: Configuring A Custom Background Image

    TFTP server for the Cisco Unified Communications Manager: /Desktops/95x34x1 The file name and subdirectory parameters are case sensitive. Be sure to Note use the forward slash “/” when you specify the subdirectory path. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 174: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7970 Series) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
  • Page 175 7971G-GE that are registered to this Cisco Unified Communications Manager will advertise G.722 to C.isco Unified Communications Manager. If each endpoint in the attempted call supports G.722 in its capabilities set, Cisco Unified Communications Manager will choose that codec for the call.
  • Page 176 Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 6-10 OL-14585-01...
  • Page 177: Chapter 7 Viewing Model Information, Status, And Statistics On The

    For more information about troubleshooting the Cisco Unified IP Phones 7906G and 7911G, see Chapter 9, “Troubleshooting and Maintenance.” This chapter includes these topics: Model Information Screen, page 7-2 • Status Menu, page 7-3 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 178: Model Information Screen

    CTL file installs automatically when the phone reboots or resets. For more information about this file, refer to Cisco Unified Communications Manager Security Guide.) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 179: Status Menu

    To access the Status menu, follow these steps: Procedure Press the Applications Menu button. Step 1 Select Settings > Status Menu. Step 2 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 180: Status Messages Screen

    You can access this screen at any time, even if the phone has not finished starting up. Table 7-3 describes the status messages that might appear. This table also includes actions you can take to address errors. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 181 Step 3 Select Status Messages. Step 4 To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 182 4-7for details about assigning a TFTP server. CFG TFTP Size Error The configuration file is too Power cycle the phone. large for file system on the phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 183 Problem with the TFTP downloaded dialplan Error dialplan XML file properly. XML file. (SIP phones only) For more information refer to Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 184 IP address. See the “Network Configuration Menu” section on page 4-7 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 185 The shared secret configured in the phone • and the authentication server do not match. Phone has not been configured in the • authentication server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 186 • been altered or renamed. Phone load type is compatible; for • example, you cannot place a DEV load configuration file on a REL-signed phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-10 OL-14585-01...
  • Page 187 CTL file does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-11 OL-14585-01...
  • Page 188 TFTP server. TFTP Error The phone does not recognize Contact the Cisco TAC. an error code provided by the TFTP server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-12 OL-14585-01...
  • Page 189 Name of the configuration file. None. This is an informational message or .cnf.xml indicating the name of the configuration file corresponding to the for the phone. phone device name Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-13 OL-14585-01...
  • Page 190: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-14 OL-14585-01...
  • Page 191: Firmware Versions Screen

    Indicates whether DHCP parameters are associated with the phone. Firmware Versions Screen The Firmware Versions screen displays information about the firmware version running on the phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-15 OL-14585-01...
  • Page 192: Call Statistics Screen

    You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics. After a call, you can view the call information captured during the last call by displaying the Call Statistics screen. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-16 OL-14585-01...
  • Page 193 This number is not necessarily identical to the number of Note RTP voice packets received since the call began because the call might have been placed on hold. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-17 OL-14585-01...
  • Page 194 The MOS LQK score can vary based on the type of codec Note that the Cisco Unified IP Phone uses. Avg MOS Average MOS LQK score observed for the entire voice stream. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-18 OL-14585-01...
  • Page 195 (includes severely concealed seconds). Severely Number of seconds that have more than 5 percent concealment Conceal events (lost frames) from the start of the voice stream. Secs Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-19 OL-14585-01...
  • Page 196 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7-20 OL-14585-01...
  • Page 197: Chapter 8 Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 198: Accessing The Web Page For A Phone

    Streaming Statistics, page 8-15 • Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform the following these steps. If you cannot access the web page, it may be disabled. See the “Disabling and...
  • Page 199: Disabling And Enabling Web Page Access

    User Options web pages. To disable access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration: Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 200: Device Information

    Media Access Control (MAC) address of the phone Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory number assigned to the phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 201 Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.
  • Page 202: Network Configuration

    Table 8-2 describes these items. You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, “Configuring Features, Templates, Services, and Users.”...
  • Page 203: Network Configuration

    Directories URL URL of the server from which the phone obtains directory information. Messages URL URL of the server from which the phone obtains message services. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 204 Speed and duplex of the switch port, where: A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • No Link—No connection to the switch port • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 205 Gratuitous ARP responses. Voice VLAN Enabled (applies to Indicates whether the phone allows a device attached to the PC 7911G only) port to access the Voice VLAN. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 206 Settings include: Unknown—default • • High • • Critical LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 8-10 OL-14585-01...
  • Page 207: Network Statistics

    Access Area and Network Area Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 8-11 OL-14585-01...
  • Page 208: Network Statistics

    1024 and 1518 bytes in size Rx tokenDrop Total number of packets dropped due to lack of resources (for example, FIFO overflow) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 8-12 OL-14585-01...
  • Page 209 Total number of LLDP TLVs that are not recognized TLVUnrecognizedTota on the phone. CDP Neighbor Device Identifier of a device connected to this port discovered by CDP protocol. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 8-13 OL-14585-01...
  • Page 210: Device Logs

    Status Messages hyperlink. Debug Display area—Displays debug messages that might be useful to Cisco • TAC if you require assistance with troubleshooting. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 8-14 OL-14585-01...
  • Page 211: Streaming Statistics

    Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 212 Avg MOS LQK Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 8-16 OL-14585-01...
  • Page 213 Last time at which an RTCP Sender Report was received. Received Rcvr Size RTP packet size, in milliseconds, for the received stream. Rcvr Discarded RTP packets received from network but discarded from jitter buffers. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 8-17 OL-14585-01...
  • Page 214 8-second interval of the voice stream. For more information, see the “Monitoring the Voice Quality of Calls” section on page 9-24. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
  • Page 215 • “Configuring Features, Templates, Services, and Users” chapter • Call Statistics Screen, page 7-16 • Monitoring the Voice Quality of Calls, page 9-24 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 8-19 OL-14585-01...
  • Page 216 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 8-20 OL-14585-01...
  • Page 217: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7906G or 7911G or with your Cisco Unified Communications network. It also explains how to clean and maintain your phone.
  • Page 218: C H A P T E R 9 Troubleshooting And Maintenance

    Troubleshooting and Maintenance Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-16.
  • Page 219: Symptom: The Cisco Unified Ip Phone Does Not Register With Cisco Unified Communications Manager

    “Performing a Factory Reset” section on page 9-23. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance.
  • Page 220: Checking Network Connectivity

    If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 221: Verifying Tftp Server Settings

    DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually. On the Cisco Unified IP Phone, press the Applications Menu button, then select Settings > Network Configuration, and look at the following options: DHCP Server—If you have assigned a static IP address to the phone, you do...
  • Page 222: Verifying Dns Settings

    Windows2000 is configured by default only to perform forward look-ups. Verifying Cisco Unified Communications Manager Settings On the Cisco Unified IP Phone, press the Applications Menu button and select Settings > Network Configuration > Communications Manager 1–5. The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified Communications Manager group.
  • Page 223: Creating A New Configuration File

    Add the phone back to the Cisco Unified Communications Manager database. See Step 3 “Adding Phones to the Cisco Unified Communications Manager Database” section on page 2-11 for details. Power cycle the phone. Step 4 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 224: Registering The Phone With Cisco Unified Communications Manager

    If the phone is already in the Cisco Unified Communications Manager database, its configuration file may be damaged. See the “Creating a New Configuration File” section on page 9-7 for assistance. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 225: Cisco Unified Ip Phone Resets Unexpectedly

    Eliminating DNS or Other Connectivity Errors, page 9-11 • Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down.
  • Page 226: Verifying Dhcp Settings

    Verify that the DHCP server has been set up properly. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases.
  • Page 227: Eliminating Dns Or Other Connectivity Errors

    Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing the Applications Menu button on the phone and choosing Settings > Status > Network Statistics.
  • Page 228: Checking Power Connection (Sip Phones Only)

    Troubleshooting Cisco Unified IP Phone Security From Cisco Unified Communications Manager, choose Device > Phone and Step 5 verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see the “Determining the MAC Address of a Cisco Unified IP Phone”...
  • Page 229 Manager. Cisco Unified Communications Manager server. Phone does not request signed The CTL file does not contain any TFTP configuration files. entries with certificates. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-13 OL-14585-01...
  • Page 230 If the shared secret is not – configured, enter it, and ensure that it matches the one on the authentication server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-14 OL-14585-01...
  • Page 231 802.1X configuration menus and re-enter the shared secret (see the “802.1X Authentication and Status” section on page 4-43). Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-15 OL-14585-01...
  • Page 232: General Troubleshooting Tips

    Prolonged broadcast storms (lasting several cause IP phones to re-register. minutes) on the voice VLAN cause the IP phones to re-register with another Cisco Unified Communications Manager server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-16 OL-14585-01...
  • Page 233 The phone resets when it loses contact with the Cisco Unified Communications Manager software. This lost connection can be due to any network connectivity disruption, including cable breaks, switch outages, and switch reboots. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-17 OL-14585-01...
  • Page 234 HALF_DUX_COLLISION_EXCEED_THRE SHOLD To resolve this problem, re-enable the port from the switch. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-18 OL-14585-01...
  • Page 235 PC Port is enabled, and that CDP is enabled on the PC port. See the “Network Configuration Menu” section on page 4-7. (applies to 7911G only) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-19 OL-14585-01...
  • Page 236 Both phones are registered to the same Cisco Unified Communications Manager. Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-20 OL-14585-01...
  • Page 237: Resetting Or Restoring The Cisco Unified Ip Phone

    If needed, enable Java debug. Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: Performing a Basic Reset, page 9-22 • Performing a Factory Reset, page 9-23 •...
  • Page 238: Performing A Basic Reset

    Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 239: Performing A Factory Reset

    Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased •...
  • Page 240: Using The Quality Report Tool

    Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
  • Page 241: Using Voice Quality Metrics

    Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen”...
  • Page 242: Troubleshooting Tips

    30 seconds. Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
  • Page 243 Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Voice quality metrics do not account for noise or distortion, only frame loss. Note Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-27 OL-14585-01...
  • Page 244: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 245: Appendix

    Providing Information to Users If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 246: Giving Users Access To The User Options Web Pages

    Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website. For a list of available documentation, go to the Cisco Unified IP Phone website at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_s...
  • Page 247: How Users Subscribe To Services And Configure Phone Features

    An overview of the tasks that users can accomplish using the web page. • You can also refer users to Customizing Your Cisco Unified IP Phone on the Web, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_s eries_home.html...
  • Page 248: How Users Configure Personal Directory Entries

    (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: User Options pages.
  • Page 249 To configure user information, click the Password button. Step 2 The Cisco Unified IP Phone User window displays. Enter the Cisco Unified IP Phone user name and password and click OK. Step 3 To configure synchronization rules, click the Rules Options button.
  • Page 250 The Configure Cisco Unified Communications Manager Web Server window displays. Step 7 Enter the IP address or host name of the Cisco Unified Communications Manager and click OK. If you do not have this information, contact your system administrator. Click the Password button.
  • Page 251: Appendix

    7911G This appendix provides information about feature support for the Cisco Unified IP Phone 7906G and 7911G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.1. In most cases, the Cisco Unified IP Phone 7906G and 7911G supports similar features whether on SCCP or SIP.
  • Page 252: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone 7906G And 7911G

    Supported “Basic Call Handling—Forwarding Calls to Another Number” Call Forward Busy Supported Supported “Basic Call Handling—Forwarding Calls to Another Number” Call Forward Supported Supported Configurable Display Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 253 Not supported “Basic Call Handling—Placing a Call: (CMC) Additional Options” Conference Supported Supported “Basic Call Handling—Making Conference Calls” Conference List Supported Supported “Basic Call Handling—Making Conference Calls” Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 254 Supported “Basic Call Handling—Using Hold and Resume” Hold Reversion Supported Supported “Basic Call Handling—Using Hold and Resume” Immediate Divert Supported Supported “Basic Call Handling—Answering a Call” Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 255 Supported “Basic Call Handling—Using Mute” On-hook Supported Supported “Basic Call Handling—Placing a Call: Dialing/Pre-Dial Basic Options” Onhook Call Transfer Supported Supported Other Group Pickup Supported Supported Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 256 “Advanced Call-Handling— Using Barge to Add Yourself to a Shared-Line Call” Speed Dialing Supported Supported “Advanced Call Handling—Speed Dialing” Time-of-Day Routing Supported Supported Touchscreen Supported Supported Illumination Disabling Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 257 4.0(1) 4.0(1) Cisco Unified IP Phone Service Application Development Notes for Release 4.1(3) or later Directories Call Logs Supported Supported “Using Call Logs and Directories—Directory Dialing” Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 258 Cisco Unified Supported Supported Cisco Unified Communications Manager Communications Attendant Console User Guide Manager Attendant Console Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 259: Appendix

    A P P E N D I X Supporting International Users If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 260: A P P E N D I X C Supporting International Users

    Appendix C Supporting International Users Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 261: Appendix

    10% to 95% (non-condensing) humidity Storage temperature 14° to 140°F (–10° to 60°C) Height 6.5 in. (20.3 cm) Width 7 in. (17.67 cm) Depth 6 in. (15.2 cm) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 262: Network And Access Port Pinouts

    Network and Access Port Pinouts Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 263 Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ 5BI_DD- 6BI_DA- Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 264 Function 7BI_DC+ BI_DC- Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 OL-14585-01...
  • Page 265: I N D E X

    2-14 802.1X Authentication menu Cisco Unified IP Phones using auto-registration 2-12 about 4-40 Cisco Unified IP Phones using BAT 2-14 options 4-44 Device Authentication 4-44 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-1 OL-14585-01...
  • Page 266 CAPF (Certificate Authority Proxy PNG file 6-5, 6-6 Function) 3-17 background images cell phone interference requirements certificate trust list file barge 1-25, 5-4 See CTL file Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-2 OL-14585-01...
  • Page 267 5-22 personal directories 5-22 mounting to wall 3-15 phone button templates 5-22 power sources softkey templates 5-23 registering 2-11 startup network settings 3-16 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-3 OL-14585-01...
  • Page 268 4-32 Default Router 1-5 4-10 DSCP For Services 4-32 Device Authentication 4-44 Dynamic Host Configuration Protocol device authentication 1-16 See DHCP Device Configuration menu displaying Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-4 OL-14585-01...
  • Page 269 5-11 Group Listen 4-25 fast dial service Group Listen mode telephony features fast dial service 5-10 features configuring on phone, overview 1-11 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-5 OL-14585-01...
  • Page 270 Proxy Server URL 4-23 IP address Services URL 4-22 assigning hunt group 5-12 troubleshooting description 5-13 log out of hunt groups 5-13 join 5-12 icon lock 1-19 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-6 OL-14585-01...
  • Page 271 4-37 native VLAN LSC (locally significant certificate) Network Configuration Area items LLDP-MED on SW port 8-10 LLDP on PC port 8-10 Network Configuration menu 4-33 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-7 OL-14585-01...
  • Page 272 4-13 PC VLAN Network Locale 4-14 Subnet Mask description 4-24 SW Port Configuration version 4-13 4-24 TFTP Server 1 network outages, identifying Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-8 OL-14585-01...
  • Page 273 4-36 QRT softkey 5-16, 9-24 Personal Address Book, install the Synchronizer Quality Reporting Tool (QRT) 5-16, 9-24 personal directories 5-22 phone button templates, modifying 5-22 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-9 OL-14585-01...
  • Page 274 4-39 Secure Real-Time Transport Protocol 4-39 See RTP Security Mode 4-39 security Trust List 4-40 CAPF (Certificate Authority Proxy Web Access Enabled 4-39 Function) 3-17 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-10 OL-14585-01...
  • Page 275 802.1X 5-3, 5-18 1-24 SRST SW Port Configuration 4-13 connection monitor duration parameter 4-14 standard (ad hoc) conference startup problems startup process Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-11 OL-14585-01...
  • Page 276 TFTP 5-11 hunt group description 5-12 immediate divert troubleshooting 5-12 Immediate Divert enhanced feature TFTP Server 1 5-12 join TFTP Server 2 5-12 4-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-12 OL-14585-01...
  • Page 277 Cisco Unified Communications Manager subscribing to services TFTP settings VLAN configuration 9-10 Trust List menu 4-42 verifying Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-13 OL-14585-01...
  • Page 278 3-15 Web Access Enabled 4-32 web page about Access 8-3, 8-11 accessing Console Logs Core Dumps Debug Display 8-3, 8-14 Device Information 8-2, 8-4 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 IN-14 OL-14585-01...

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