Troubleshooting And Maintenance - Cisco 7961G Administration Manual

Troubleshooting and Maintenance

This chapter provides information that can assist you in troubleshooting problems
with your Cisco IP Phone or with your IP telephony network. It also explains how
to clean and maintain your phone.
For additional troubleshooting information, refer to the Using the 79xx Status
Information For Troubleshooting tech note. That document is available to
registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see the
Assistance" section on page
This chapter includes these topics:
•
•
•
•
•
•
•
•
•
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
Resolving Startup Problems, page 9-2
Cisco IP Phone Resets Unexpectedly, page 9-8
Troubleshooting Cisco IP Phone Security, page 9-12
General Troubleshooting Tips for the Cisco IP Phone, page 9-13
General Troubleshooting Tips for the Cisco IP Phone 7914 Expansion
Module, page 9-16
Resetting or Restoring the Cisco IP Phone, page 9-16
Using the Quality Report Tool, page 9-19
Where to Go for More Troubleshooting Information, page 9-20
Cleaning the Cisco IP Phone, page 9-20
C H A P T E R
xix.
9
"Obtaining Technical
9-1