Cisco 7942G - Unified IP Phone VoIP Manuals

• 3

  Table of Contents
• 17

  Related Documentation
  • 17

    Cisco Unified Ip Phone 7900 Series Documentation
  • 17

    Cisco Unified Communications Manager Documentation
  • 17

    Cisco Business Edition 5000 Documentation
  • 18

    Cisco Product Security Overview
• 21

  Phone Overview
  • 22

    Cisco Unified IP Phone 77941G, 7941G-GE, 7942G, 7961G, 7961G-GE and 7962G Components
  • 22

    Cisco Unified IP Phone 7941G and 7941G-GE
  • 22

    Cisco Unified IP Phone 7942G
  • 23

    Cisco Unified IP Phone 7961G and 7961G-GE
  • 23

    Cisco Unified IP Phone 7962G
  • 24

    Buttons and Hardware Identification
• 26

  Network Protocols
  • 27

    Chapter
  • 28

    Chapter
  • 30

    Ipv6 Support On Cisco Unified IP Phones
• 31

  Cisco Unified IP Phone Supported Features
  • 31

    Feature Overview
  • 32

    Telephony Feature Administration
  • 32

    Cisco Unified IP Phone Network Parameters
    • 32

      Information for End Users
  • 33

    Cisco Unified IP Phone Security Features
    • 34

      Supported Security Features
    • 37

      Security Profiles
    • 37

      Authenticated, Encrypted, and Protected Phone Calls
      • 38

        Secure Conference Call Identification
      • 38

        Protected Call Identification
      • 39

        Call Security Interactions and Restrictions
    • 41

      802.1X Authentication
      • 41

        Overview
      • 41

        Required Network Components
      • 42

        Best Practices-Requirements and Recommendations
    • 42

      Security Restrictions
  • 43

    Phone Power Consumption
  • 43

    Cisco Unified IP Phone Deployment
    • 43

      Cisco Unified IP Phones Setup in Cisco Unified Communications Manager
      • 44

        Set Up Cisco Unified IP Phones in Cisco Unified Communications Manager
    • 46

      Cisco Unified IP Phone Installation
      • 47

        Install Cisco Unified IP Phones
• 51

  Cisco Unified IP Phones and Your Network
  • 51

    Phone and Network Overview
  • 51

    Cisco Unified Communications Product Interactions
    • 52

      Cisco Unified IP Phone and Cisco Unified Communications Manager Interactions
    • 52

      Cisco Unified IP Phones and VLAN Interaction
  • 53

    Cisco Unified IP Phone Power
    • 53

      Power Guidelines
    • 54

      Power Outage
    • 54

      Additional Information about Power
  • 55

    Phone Configuration Files
  • 56

    Phone Startup Process
  • 58

    Cisco Unified Communications Manager Phone Addition Methods
    • 58

      Autoregistration Phone Addition
    • 59

      Autoregistration and TAPS Phone Addition
    • 60

      Cisco Unified Communications Manager Administration Phone Addition
    • 60

      Chapter.
    • 60

      Add Phones with BAT
  • 61

    Cisco Unified IP Phones and Different Protocols
    • 61

      Convert New Phone From SCCP to SIP
    • 61

      In-Use Phone Protocol to Protocol Conversion
    • 61

      Deploy Phone in SCCP and SIP Environment
  • 62

    Cisco Unified IP Phone MAC Address Determination
• 63

  Cisco Unified IP Phones Installation
  • 63

    Phone Installation Overview
  • 63

    Before You Begin
    • 64

      Network Requirements
    • 64

      Cisco Unified Communications Manager Setup
  • 64

    Cisco Unified IP Phone Components
    • 65

      Network and Access Ports
    • 65

      Handset
    • 66

      Speakerphone
      • 66

        Disable Speakerphone
    • 66

      Headset
      • 67

        Audio Quality
      • 67

        Headset Connection
      • 67

        Disable Headset
      • 67

        Wireless Headset
        • 68

          Enable Headset Hookswitch Control
        • 68

          External Device Use
  • 68

    Install Cisco Unified IP Phones
    • 69

      Cisco Unified IP Phone Cable Installation
  • 70

    Cisco Unified IP Phone Expansion Module
    • 71

      Set Up Cisco Unified IP Phone Expansion Module
    • 72

      Feature Key Capacity Increase for Cisco Unified IP Phones
      • 73

        Set Up Additional Buttons
  • 73

    Footstand Adjustment
  • 73

    Phone Cable Lock
    • 74

      Mount Phone On Wall
  • 76

    Phone Startup Process Verification
  • 77

    Network Settings
  • 77

    Cisco Unified IP Phone Security
    • 77

      Install Locally Significant Certificate
• 79

  Cisco Unified IP Phone Settings
  • 79

    Phone Settings Overview
  • 79

    Cisco Unified IP Phone Menus
    • 80

      Display Settings Menu
    • 80

      Unlock and Lock Options
    • 81

      Value Input Guidelines
  • 82

    Phone Setup Options
  • 84

    Network Configuration Menu
    • 94

      Set Ipv4 Configuration Fields
    • 95

      Set Ipv6 Configuration Fields
    • 95

      Set Domain Name Field
    • 96

      Set Admin VLAN ID Field
    • 96

      Set SW Port Configuration Field
    • 96

      Set PC Port Configuration Field
    • 97

      Set PC VLAN Field
    • 97

      Set DHCP Field
    • 97

      Set IP Address Field
    • 98

      Set Subnet Mask Field
    • 98

      Set Default Router Fields
    • 98

      Set DNS Server Fields
    • 99

      Set DHCP Address Released Field
    • 99

      Set Alternate TFTP Field
    • 99

      Set TFTP Server 1 Field
    • 100

      Set TFTP Server 2 Field
    • 100

      Set Dhcpv6 Field
    • 100

      Set Ipv6 Address Field
    • 101

      Set Ipv6 Prefix Length Field
    • 101

      Set Ipv6 Default Router 1 Field
    • 101

      Set Ipv6 DNS Server 1 and Ipv6 DNS Server 2 Fields
    • 102

      Set Dhcpv6 Address Released Field
    • 102

      Set Ipv6 Alternate TFTP Field
    • 102

      Set Ipv6 TFTP Server 1 Field
    • 103

      Set Ipv6 TFTP Server 2 Field
    • 103

      Dhcpv6 and Autoconfiguration
  • 104

    Device Configuration Menu
    • 104

      Unified CM Configuration Menu
    • 105

      SIP Configuration Menu for SIP Phones
      • 106

        SIP General Configuration Menu
      • 107

        Line Settings Menu for SIP Phones
    • 108

      Call Preferences Menu for SIP Phones
    • 109

      HTTP Configuration Menu
    • 110

      Locale Configuration Menu
      • 111

        NTP Configuration Menu for SIP Phones
    • 112

      UI Configuration Menu
    • 114

      Media Configuration Menu
    • 118

      Ethernet Configuration Menu
    • 119

      Security Configuration Menu
    • 120

      Qos Configuration Menu
    • 121

      Network Configuration Menu
  • 128

    Security Configuration Menu
    • 129

      CTL File Submenu
      • 130

        Unlock CTL and ITL Files
    • 131

      ITL File Submenu
    • 132

      Trust List Menu
    • 133

      802.1X Authentication and Status
      • 135

        Set Device Authentication Field
      • 135

        Set EAP-MD5 Shared Secret Field
    • 136

      VPN Configuration
      • 136

        Connect to VPN
      • 137

        VPN Configuration Fields
• 139

  Features, Templates, Services, and Users
  • 139

    Features, Templates, Services, and Users Overview
  • 140

    Telephony Features Available for Cisco Unified IP Phone
  • 164

    Product-Specific Parameters
  • 165

    Corporate and Personal Directories
    • 165

      Corporate Directory Setup
  • 165

    Personal Directory Setup
• 166

  Phone Button Templates
  • 166

    Cisco Unified IP Phone 7962G Phone Button Templates
  • 166

    Cisco Unified IP Phone 7942G Phone Button Templates
  • 166

    Cisco Unified IP Phone 7961G and 7961G-GE Phone Button Templates
  • 167

    Cisco Unified IP Phone 7941G and 7941G-GE Phone Button Templates
  • 167

    Phone Button Template for Personal Address Book or Fast Dials
    • 167

      Set Up PAB or Fast Dial in IP Phone Services
  • 168

    Change Phone Button Template for PAB or Fast Dial
• 168

  Softkey Templates
• 169

  Enable Device Invoked Recording
• 169

  Services Setup
• 170

  Cisco Unified Communications Manager User Addition
• 171

  User Options Web Page Management
  • 171

    User Access to User Options Web Pages
    • 171

      Add User to End User Group
    • 172

      Associate Phones with Users
  • 172

    User Options Web Pages Options
    • 173

      Set Up User Options Web Page Options
• 173

  Energywise Setup On Cisco Unified IP Phone
• 176

  UCR 2008 Setup
  • 178

    Set Up UCR 2008 in Phone Configuration Window
  • 178

    Set Up UCR 2008 in Common Phone Profile Configuration Window
  • 178

    Set Up UCR 2008 in Enterprise Phone Configuration Window

• 3

  Table of Contents
• 12

  Related Documentation
  • 13

    Cisco Product Security Overview
• 13

  Document Conventions

16

Chapter 1 an Overview of the Cisco Unified IP Phone

• 16

  Understanding the Cisco Unified IP Phone 7962G and 7942G
• 19

  What Networking Protocols Are Used?
  • 22

    Ipv6 Support On Cisco Unified IP Phones
• 23

  What Features Are Supported On the Cisco Unified IP Phone 7962G and 7942G?
  • 23

    Feature Overview
  • 24

    Configuring Telephony Features
  • 24

    Configuring Network Parameters Using the Cisco Unified IP Phone
  • 25

    Table
  • 25

    Providing Users with Feature Information
• 25

  Understanding Security Features for Cisco Unified IP Phones
  • 27

    Overview of Supported Security Features
  • 29

    Understanding Security Profiles
  • 29

    Identifying Authenticated, Encrypted, and Protected Phone Calls
    • 30

      Establishing and Identifying Secure Conference Calls
    • 30

      Establishing and Identifying Protected Calls
    • 31

      Call Security Interactions and Restrictions
  • 32

    Supporting 802.1X Authentication On Cisco Unified IP Phones
• 32

  Overview
  • 33

    Required Network Components
  • 33

    Best Practices—Requirements and Recommendations
  • 34

    Security Restrictions
• 34

  Overview of Configuring and Installing Cisco Unified IP Phones
  • 34

    Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
    • 35

      Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations
    • 37

      Installing Cisco Unified IP Phones
      • 38

        Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G

44

Chapter 2 Preparing to Install the Cisco Unified IP Phone On Your Network

• 44

  Understanding Interactions with Other Cisco Unified IP Telephony Products
  • 44

    Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager
  • 44

    Understanding How the Cisco Unified IP Phone Interacts with the VLAN
• 45

  Providing Power to the Cisco Unified IP Phone
  • 46

    Power Guidelines
  • 46

    Power Outage
  • 47

    Obtaining Additional Information about Power
• 47

  Understanding Phone Configuration Files
• 49

  Understanding the Phone Startup Process
• 50

  Adding Phones to the Cisco Unified Communications Manager Database
  • 51

    Adding Phones with Auto-Registration
  • 52

    Adding Phones with Auto-Registration and TAPS
  • 53

    Adding Phones with Cisco Unified Communications Manager Administration
  • 53

    Adding Phones with BAT
• 54

  Using Cisco Unified IP Phones with Different Protocols
  • 54

    Converting a New Phone From SCCP to SIP
  • 54

    Converting an In-Use Phone From One Protocol to the Other
  • 55

    Deploying a Phone in an SCCP and SIP Environment
• 55

  Determining the MAC Address for a Cisco Unified IP Phone
• 57

  Setting Up the Cisco Unified IP Phone
  • 57

    Before You Begin
    • 57

      Network Requirements

• 1

  Communications Manager
• 5

  Table of Contents

11

Chapter 2 Preparing to Install the Cisco Unified IP Phone On Your Network

• 12

  Related Documentation
• 13

  Cisco Product Security Overview
• 13

  Document Conventions
• 16

  Understanding the Cisco Unified IP Phone 7962G and 7942G

17

Chapter 1 an Overview of the Cisco Unified IP Phone

• 18

  What Networking Protocols Are Used?
• 21

  What Features Are Supported On the Cisco Unified IP Phone 7962G and 7942G?
  • 21

    Feature Overview
  • 22

    Configuring Telephony Features
  • 22

    Configuring Network Parameters Using the Cisco Unified IP Phone
  • 22

    Providing Users with Feature Information
• 23

  Understanding Security Features for Cisco Unified IP Phones
  • 24

    Overview of Supported Security Features
  • 26

    Understanding Security Profiles
  • 27

    Identifying Authenticated, Encrypted, and Protected Phone Calls
    • 27

      Establishing and Identifying Secure Conference Calls
    • 28

      Establishing and Identifying Protected Calls
    • 28

      Call Security Interactions and Restrictions
  • 29

    Supporting 802.1X Authentication On Cisco Unified IP Phones
• 30

  Overview
  • 30

    Required Network Components
  • 30

    Best Practices—Requirements and Recommendations
  • 31

    Security Restrictions
• 31

  Overview of Configuring and Installing Cisco Unified IP Phones
  • 32

    Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
  • 32

    Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager
  • 35

    Installing Cisco Unified IP Phones
    • 35

      Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G
• 39

  Understanding Interactions with Other Cisco Unified IP Telephony Products
  • 39

    Manager
  • 40

    Understanding How the Cisco Unified IP Phone Interacts with the VLAN
• 41

  Providing Power to the Cisco Unified IP Phone
  • 42

    Power Guidelines
  • 42

    Power Outage
  • 43

    Obtaining Additional Information about Power
• 43

  Understanding Phone Configuration Files
• 45

  Understanding the Phone Startup Process
• 46

  Adding Phones to the Cisco Unified Communications Manager Database
  • 47

    Adding Phones with Auto-Registration
  • 48

    Adding Phones with Auto-Registration and TAPS
  • 49

    Adding Phones with Cisco Unified Communications Manager Administration
  • 49

    Adding Phones with BAT
• 49

  Using Cisco Unified IP Phones with Different Protocols
  • 50

    Converting a New Phone From SCCP to SIP
  • 50

    Converting an In-Use Phone From SCCP to SIP
  • 50

    Converting an In-Use Phone From SIP to SCCP
  • 51

    Deploying a Phone in an SCCP and SIP Environment
• 51

  Determining the MAC Address for a Cisco Unified IP Phone
• 53

  Before You Begin
  • 53

    Network Requirements

• 5

  Table of Contents
• 12

  Related Documentation
• 13

  Cisco Product Security Overview
• 13

  Document Conventions
• 15

  An Overview of the Cisco Unified Ip Phone

16

Chapter 1 an Overview of the Cisco Unified IP Phone

• 16

  Understanding the Cisco Unified IP Phone 7962G and 7942G
• 18

  What Networking Protocols Are Used?
• 21

  What Features Are Supported On the Cisco Unified IP Phone 7962G and 7942G?
  • 21

    Feature Overview
  • 22

    Configuring Telephony Features
  • 22

    Configuring Network Parameters Using the Cisco Unified IP Phone
  • 22

    Providing Users with Feature Information
• 23

  Understanding Security Features for Cisco Unified IP Phones
  • 25

    Overview of Supported Security Features
  • 27

    Understanding Security Profiles
  • 28

    Identifying Encrypted and Authenticated Phone Calls
    • 28

      Establishing and Identifying Secure Conference Calls
    • 29

      Call Security Interactions and Restrictions
  • 30

    Supporting 802.1X Authentication On Cisco Unified IP Phones
    • 30

      Overview
    • 31

      Required Network Components
    • 31

      Best Practices—Requirements and Recommendations
  • 32

    Security Restrictions
• 32

  Overview of Configuring and Installing Cisco Unified IP Phones
  • 32

    Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
  • 33

    Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager
  • 36

    Installing Cisco Unified IP Phones
    • 36

      Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G
• 39

  Understanding Interactions with Other Cisco Unified IP Telephony Products
  • 40

    C H a P T E R 2 Preparing to Install the Cisco Unified IP Phone On Your Network
  • 40

    Manager
  • 40

    Understanding How the Cisco Unified IP Phone Interacts with the VLAN
• 41

  Providing Power to the Cisco Unified IP Phone
  • 42

    Power Guidelines
• 42

  Power Outage
• 43

  Obtaining Additional Information about Power
• 43

  Understanding Phone Configuration Files
• 44

  Understanding the Phone Startup Process
• 46

  Adding Phones to the Cisco Unified Communications Manager Database
  • 47

    Adding Phones with Auto-Registration
  • 48

    Adding Phones with Auto-Registration and TAPS
  • 49

    Adding Phones with Cisco Unified Communications Manager Administration
  • 49

    Adding Phones with BAT
• 49

  Using Cisco Unified IP Phones with Different Protocols
  • 50

    Converting a New Phone From SCCP to SIP
  • 50

    Converting an In-Use Phone From SCCP to SIP
  • 50

    Converting an In-Use Phone From SIP to SCCP
  • 51

    Deploying a Phone in an SCCP and SIP Environment
• 51

  Determining the MAC Address for a Cisco Unified IP Phone
• 53

  Before You Begin
  • 53

    Network Requirements

• 10

  Accessing Cisco Unified IP Phone 7900 Series Elearning Tutorials

• 19

  Understanding Line and Call Icons

• 20

  Cleaning the Phone Screen

• 21

  Accessing the Help System On Your Phone

• 36

  Using Conference Features
  • 37

    Using Conference
  • 38

    Using Join
  • 39

    Using Cbarge
  • 39

    Using Meet-Me
• 40

  Viewing or Removing Conference Participants

• 46

  Understanding Shared Lines
• 47

  Using Barge to Add Yourself to a Shared-Line Call
  • 47

    Understanding Barge Features
  • 47

    Using Barge Features
• 48

  Preventing Others From Viewing or Barging a Shared-Line Call

• 16

  Set Ipv4 Configuration Fields
• 17

  Set Ipv6 Configuration Fields
• 17

  Set Domain Name Field
• 18

  Set Admin Vlan ID Field
• 18

  Set Sw Port Configuration Field
• 18

  Set Pc Port Configuration Field
• 19

  Set Pc Vlan Field
• 19

  Set Dhcp Field
• 19

  Set Ip Address Field
• 20

  Set Subnet Mask Field
• 20

  Set Default Router Fields
• 20

  Set Dns Server Fields
• 21

  Set Dhcp Address Released Field
• 21

  Set Alternate Tftp Field
• 21

  Set Tftp Server 1 Field
• 22

  Set Tftp Server 2 Field
• 22

  Set Dhcpv6 Field
• 22

  Set Ipv6 Address Field
• 23

  Set Ipv6 Prefix Length Field
• 23

  Set Ipv6 Default Router 1 Field
• 23

  Set Ipv6 Dns Server 1 and Ipv6 Dns Server 2 Fields
• 24

  Set Dhcpv6 Address Released Field
• 24

  Set Ipv6 Alternate Tftp Field
• 24

  Set Ipv6 Tftp Server 1 Field
• 25

  Set Ipv6 Tftp Server 2 Field
• 25

  Dhcpv6 and Autoconfiguration
• 26

  Device Configuration Menu
• 26

  Unified CM Configuration Menu
• 27

  Sip Configuration Menu for Sip Phones
• 28

  Sip General Configuration Menu
• 30

  Call Preferences Menu for Sip Phones
• 31

  Http Configuration Menu
• 32

  Locale Configuration Menu
• 34

  Ui Configuration Menu
• 36

  Media Configuration Menu
• 40

  Ethernet Configuration Menu
• 41

  Security Configuration Menu
• 42

  Qos Configuration Menu
• 51

  Ctl File Submenu
• 53

  Itl File Submenu
• 54

  Trust List Menu
• 55

  X Authentication and Status
• 57

  Set Device Authentication Field
• 58

  Vpn Configuration
• 59

  Vpn Configuration Fields

• 2

  Table of Contents

3

1 Phone Set Features and Functions

• 4

  Operation for IP Phone 7942G
• 5

  Adjusting the Height of the Footstand

6

2 Preference Setup

• 6

  Changing the Ringer Type
• 6

  Adjusting the Ringer Volume
• 6

  Adjusting the Handset, Speakerphone, and Headset Volume
• 6

  Changing the LCD Contrast

7

3 Basic Features

• 7

  Placing a Call
• 7

  Answering a Call
  • 7

    Ending a Call
• 7

  Muting a Call

8

4 Call Management Features

• 8

  Placing a Call On Hold
• 8

  Using Call Waiting
• 8

  Transferring a Call
• 8

  Redialing the Most Recently Dialed Number
• 9

  Forwarding All Calls
  • 9

    Setting Up Call Forwarding From Your IP Phone
  • 9

    Setting Up Remote Call Forwarding From Your Mobile
  • 9

    Setting Up Remote Call Forwarding Via Internet
• 9

  Placing a Conference Call
• 10

  Call Pickup
  • 10

    Call Pickup Within Your Group
  • 10

    Directed Call Pickup (Specific Group Member)
• 10

  Sim-Ring
  • 10

    Enable/ Disable Sim-Ring
  • 10

    Switching Phone Conversation to Mobile
  • 11

    Switching Phone Conversation From Mobile Back to IP Phone

12

5 Voicemail Service

• 12

  Activating Voicemail On Your IP Phone
• 12

  Remote Activation of Voicemail
• 12

  Accessing Voicemail
• 13

  Remote Access to Voicemail
• 13

  Retrieval of Voicemail Via Outlook 2000

14

6 Using Call History

15

7 Extension Mobility

• 15

  Logging Into Extension Mobility
• 15

  Logging Out of Extension Mobility

16

8 Password Management

• 16

  Change the Cloud Voice Password
• 17

  Change the IP Phone PIN

• 4

  Power Outage
• 4

  Additional Information about Power

• 9

  Autoregistration and Taps Phone Addition
• 10

  Cisco Unified Communications Manager Administration Phone Addition
• 10

  Add Phones with Bat