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11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution Group—Queuing Time Table
11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call
Distribution Group—Queuing Time Table
A Queuing Time Table can contain up to 16 sequences which control how calls waiting in a queue are handled.
A maximum of 64 Queuing Time Tables can be programmed.
Queuing Sequence—Sequence 01–16
Specifies the command activated by the corresponding sequence.
Value Range
None: Redirects the call to the next sequence.
Overflow: Redirects the call to the overflow destination when there is no answer.
Disconnect: Disconnects the line.
Sequence 01–16: Redirects the call to a different sequence.
Wait 5 ´ n (n=1–16) s: If preceded by an OGM, plays the Music on Hold for the specified period of time; if not
preceded by an OGM, sends a ringback tone for the specified period of time.
OGM 01–64: Sends a certain OGM.
Queue No.: Announces how many calls precede the caller in the waiting queue.
Queue No. and Time: Announces how many calls precede the caller in the waiting queue and the estimated
wait time.
Feature Guide References
2.2.2.4 Queuing Feature
2.2.2.6 Overflow Feature
2.13.4 Music on Hold
2.30.2 Outgoing Message (OGM)
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