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23.3.1 UM Configuration—[4-3] Service Settings—Custom Service—Menu & Transfer
No DTMF Input Operation
Determines how calls are handled when callers do not dial any numbers after listening to the menu message
(most likely because they are using rotary telephones) The default setting is "Operator", which allows the caller
to be automatically connected to an operator after the menu message plays back ("Press the desired number,
or stay on the line to be connected to an operator.").
Value Range
Trf to Mbx: Allows the caller to leave messages in a specified mailbox.
Trf to Ext: Transfers the caller to a specified extension.
Operator: Connects the caller to an operator.
Trf to Out: Transfers the caller to a specified outside telephone number. Enter the trunk access number of the
PBX then the destination telephone number.
Exit: Plays the Custom Service exit prompt and disconnects the caller.
Prev Menu: Returns the caller to the previous menu (if there was a previous menu).
CS: Transfers the caller to the Custom Service specified here.
Feature Guide References
3.2.1.15 Custom Service
Key – Assigned Operation: 0–9, *, #
Any of the 16 operations listed below can be assigned to the 0 through 9,
keypad. Callers are able to access these operations by pressing the corresponding keys on their telephones.
Value Range
Trf to Mbx: Allows the caller to leave messages in a specified mailbox.
Trf to Ext: Transfers the caller to a specified extension.
Operator: Connects the caller to an operator.
Trf to Out: Transfers the caller to a specified outside telephone number. Enter the trunk access number of the
PBX then the destination telephone number.
Exit: Plays the Custom Service exit prompt and disconnects the caller.
Prev Menu: Returns the caller to the previous menu (not available if there was no previous menu).
CS: Transfers the caller to the Custom Service specified here.
VM Serv: Allows the caller to access Voice Mail Service.
Call Trf Serv: Allows the caller to access Automated Attendant Service.
Subscriber Serv: Allows the caller to access the Subscriber Service. The caller needs to press the assigned
key followed by the mailbox number that he or she wants to log in. If this option is enabled, it is strongly
recommended that each subscriber set a password for his or her mailbox; this will prevent unauthorised callers
from accidentally or intentionally accessing subscribers' mailboxes.
Dial by Name: Requests the caller to enter the first 3 or 4 letters of a first or last name of the person the caller
wishes to reach, then transfers the caller to the corresponding extension.
Repeat Menu: Repeats the Custom Service menu.
Main Menu: Returns the caller to the Custom Service top menu.
Trf to Fax Extn: Allows the caller to send fax messages to an extension specified as the fax extension.
List All Names: The system will announce the names and extensions numbers of all subscribers (except those
whose Class of Service
None: No operation assigned.
Example: Assigning key [1] to transfer to extension 101
1.
Click the check box next to key [1].
2.
Select "Trf to Ext" in the "Assigned Operation" column.
3.
Enter "101" in the "Value" column.
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PC Programming Manual
Directory Listing parameter is set to "No").
, and # keys on the telephone
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