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Value Range
Enable (Logging), Disable
Feature Guide References
2.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Options—ICD Group Call Monitor View—Screen Update Time (s)
Specifies the screen update interval time for the ICD Group Call Monitor View.
Value Range
5–60
Feature Guide References
2.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Options—Announcement of Estimated Waiting Time—Calculated based on (the
following time x number of calls in queue)
Specifies the method to announce the estimated wait time to calls waiting in an ICD group queue. The amount
of time announced is calculated using the time set here for each call in the queue.
Value Range
Average waiting time: The average wait time is used for calculating the announced amount of wait time.
Predefined time: A set amount of time (10–3600 s) is used for calculating the announced amount of wait time.
Feature Guide References
2.2.2.4 Queuing Feature
Options—Announcement of Estimated Waiting Time—Threshold Time for
Special Announce (10-60 min)
Specifies the threshold wait time for when calls waiting in an ICD group queue will hear the special
announcement.
Value Range
10–60 min
Feature Guide References
2.2.2.4 Queuing Feature
Options—UM System Guidance—UM System Guidance for Queue No. / Queue
No. and Time
Specifies the announcement heard by callers in an ICD queue about the estimated wait time. Select an
announcement from the specified Unified Messaging System Guidance messages.
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
PC Programming Manual
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