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Feature Guide References
3.2.1.34 Operator Service
Operator Service—No Answer Coverage Mode
Specifies how to handle operator calls when they are not answered within the time period set in
Service—Operator No Answer Time (10-60 s).
Value Range
Caller Select: Allows the caller to leave a message or call another extension. In the following cases, the caller
cannot call another extension:
a.
No input to Automated Attendant.
b.
When the
No DTMF Input Operation setting of a Custom Service is set to "Operator".
Leave Message: Instructs the caller to leave a message in the operator's mailbox.
Disconnect Message: Disconnects the caller after playing "Thank you for calling.".
Next Operator: Transfers the caller to the next operator.
PC Programming Manual References
20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—
Feature Guide References
3.2.1.34 Operator Service
Operator Service—Operator No Answer Time (10-60 s)
When a call to an operator is not answered within the time set, the system will offer other options as defined
by
Operator Service—No Answer Coverage Mode.
Note
•
This time applies to Operator 1, 2, and 3.
•
If more than one operator is assigned, we recommend setting this value to 15 s.
Value Range
10–60 s
Feature Guide References
3.2.1.34 Operator Service
Call Hold Mode
If Call Hold Mode is checked, the system gives callers the option of either holding for a specific extension or
selecting one of several Incomplete Call Handling Service options. While on hold, the system periodically gives
callers the choice to either continue to hold or select one of the Incomplete Call Handling Service options. If
Call Hold Mode is not checked, the system immediately offers callers the Incomplete Call Handling Service
and callers are not put on hold.
Value Range
Enable (checked), Disable (unchecked)
23.2 UM Configuration—[4-2] Service Settings—Parameters
No DTMF Input Operation
Operator
PC Programming Manual
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