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8.4.1 Users—ICDG Management—Group Monitor
Value Range
ICD groups
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Options—Member Status View Mode
Specifies the display mode of the status of group members.
Value Range
Standard, Simple
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Options—Highlighted Display Settings—Number of Current Waiting Calls (1-30)
Specifies the threshold number of current waiting calls. When this number is matched or exceeded, calls are
highlighted on the monitor screen.
Value Range
1–30
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Options—Highlighted Display Settings—Waiting Time (0-10 min/10 sec)
Specifies the waiting time after which calls are highlighted on the monitor screen. When this setting is set to
"0", all waiting calls are highlighted.
Value Range
0–10'00
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Options—Highlighted Display Settings—Colour Mode
Specifies the colour mode of highlighted items on the monitor screen.
Value Range
Mode 1, Mode 2, Mode 3
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