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17
17.1
Overview
This chapter describes the causes of faults or malfunctions of the product and the
appropriate corrective actions.
17.2
System or power failure
Operating system data can be corrupted in the following cases:
System or power failure
Switching off the product without shutting down the operating system
If the firmware is damaged, the product starts a Recovery System that displays
short instructions on the screen.
With restoration, the Recovery System overwrites the damaged firmware with
a new firmware previously saved to a USB mass storage device. During this
procedure the settings of the product are deleted.
17.2.1
Restoring the firmware
On a computer, create the folder "heidenhain" on a USB mass storage device
(FAT32 format).
In the "heidenhain" folder, create the folder "update"
Copy the new firmware to the "update" folder
Switch off the product
Connect a USB mass storage device to a USB port of the product
Switch on the product
The product starts the Recovery System
The USB mass storage device is detected automatically
The firmware is installed automatically
Restart the product on completion of the installation
The product starts up with the factory defaults
286
Make sure that you have read and understood the "Basic Operation"
chapter before performing the activities described below.
Further information:
"Basic operation", Page 53
HEIDENHAIN | POSITIP 8013 ACTIVE | Operating Instructions | 01/2018
What to do if ... | Overview
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