Eaton Network-M2 User Manual page 55

Software is not able to communicate with the Network module
Symptoms
• In the Network Module, in
a status.
• In the Network Module, in
the Protected applications (MQTT) is showing "Not valid yet".
• IPP/IPM shows "The authentication has failed", "The notifications reception encountered error".
Possible cause
The IPP/IPM certificate is not yet valid for the Network Module.
Certificates of IPP/IPM and the Network Module are not matching so that authentication and encryption of connections
between the Network Module and the shutdown agents is not working.
Setup
IPP/IPM is started.
Network module is connected to the UPS and to the network.
Action #1
Check if the IPP/IPM certificate validity for the Network Module.
STEP 1: Connect to the Network Module
• On a network computer, launch a supported web browser. The browser window appears.
• In the Address/Location field, enter: https://xxx.xxx.xxx.xxx/ where xxx.xxx.xxx.xxx is the static IP address of the
Network Module.
• The log in screen appears.
• Enter the user name in the User Name field.
• Enter the password in the Password field.
• Click Login. The Network Module web interface appears.
STEP 2: Navigate to Settings/Certificates page
STEP 3: In the Trusted remote certificates section, check the status of the Protected applications (MQTT).
If it is "Valid" go to Action#2 STEP 2, if it is "Not yet valid", time of the need to be synchronized with IPP/IPM .
STEP 4: Synchronize the time of the Network Module with IPP/IPM and check that the status of the Protected applications
(MQTT) is now valid.
Communication will then recover, if not go to Action#2 STEP 2.
Action #2
Pair agent to the Network Module with automatic acceptance (recommended in case the installation is done in a secure and
trusted network).
For manual pairing (maximum security), go to
to the Network Module
STEP 1: Connect to the Network Module.
• On a network computer, launch a supported web browser. The browser window appears.
• In the Address/Location field, enter: https://xxx.xxx.xxx.xxx/ where xxx.xxx.xxx.xxx is the static IP address of the
Network Module.
• The log in screen appears.
• Enter the user name in the User Name field.
• Enter the password in the Password field.
Contextual help>>>Protection>>>Agent list>>>Agent list table
Contextual help>>>Settings>>>Certificate>>>Trusted remote certificates
section and then go to STEP 2, item 1.
Servicing the Network Management Module >>>Pairing agent
, agent is showing "Lost" as
, the status of
Contextual help of the web interface – 55
Protection