Services - Eaton Network-M2 User Manual

3.8.2.5 Troubleshooting
The Network Module fails to boot after upgrading the firmware
Possible Cause
The IP address has changed.
Note: If the application is corrupt, due to an interruption while flashing the firmware for example, the boot will be done on
previous firmware.
Action
Recover the IP address and connect to the card.
Refer to Installing the Network Management Module>>>Accessing the Network Module>>>Finding and setting the IP
address section.
Web user interface is not up to date after a FW upgrade
Symptom
After an upgrade:
• The Web interface is not up to date
• New features of the new FW are not displayed
Possible causes
The browser is displaying the Web interface through the cache that contains previous FW data.
Action
Empty the cache of your browser using F5 or CTRL+F5.
3.8.2.5.1 For other issues
For details on other issues, see the Troubleshooting section.

3.8.3 Services

3.8.3.1 Service options
3.8.3.1.1 Sanitization
Sanitization removes all the data; the Network Module will come back to factory default settings.
For details on default settings, see
To sanitize the Network Module:
the Information>>>Default settings parameters section.
Contextual help of the web interface – 139
Maintenance