Eaton Network-M2 User Manual page 54

Protection
3.5.1.5 Troubleshooting
Card wrong timestamp leads to "Full acquisition has failed" error message on Software
Symptoms:
IPP/IPM shows the error message "The full data acquisition has failed" even if the credentials are correct.
Possible cause:
The Network module timestamp is not correct.
Probably the MQTT certificate is not valid at Network module date.
Action:
Set the right date,
help>>>Settings>>>General>>>System details>>>Time & date settings
Contextual help of the web interface – 54
time and timezone. If possible, use a
section.
NTP server, refer to Contextual