Qiagen QIAcuity 911000 User Manual page 205

Software
a) The QIAcuity Software Suite does
not start
b) Disc space is critical in the
QIAcuity Software Suite
c) User with role Operator forgot
password
d) Communication error between
QIAcuity instrument and software
e) Instrument software or Software
Suite is unresponsive
f) Startup of instruments displays an
error
QIAcuity User Manual 07/2020
Comments and suggestions
Check that the software is installed on the laptop. Check the
operating system. The QIAcuity Software Suite can only be operated
on Windows 7 and Windows 10.
Delete plates from the plate overview.
Administrator to log-in, new operator can be created. If
administrator forgot the password, contact QIAGEN Technical
Service.
This error occurs when the data received from the instrument does
not conform to the expected pattern.
Further investigations are required by a QIAGEN Field Service
Specialist to diagnose the problem with the instrument.
Please contact your distributor or QIAGEN Technical Service.
Re-start the QIAcuity instrument or the notebook where the QIAcuity
Software Suite is installed
The required plate recovery task cannot be performed because there
are no plate slots available in the tray. Remove all loaded plates
before you proceed. Press Restart to start recovery.
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