Qiagen QIAcuity 911000 User Manual page 203

Mechanical
a) Frame of instrument is distorted
(e.g., uneven, unstable or not
level)
b) Scratches appear on the
instrument
Electronic
a) Display does not turn on
b) Error when copying files to USB
c) USB device not detected
d) Login screen not visible when
starting instrument
e) Error displayed when inserting the
USB stick into a Windows PC
f) Starting of instrument takes long
QIAcuity User Manual 07/2020
Comments and suggestions
Ensure that the instrument is placed on a stable, flat and level surface
as described in Installing the QIAcuity.
Always use the cleaning products as described in Maintenance
Procedures. Do not use bleach or ethanol, as they can damage the
surface of the instrument.
Do not touch the display with excessive force or use corrosive
chemicals to clean the display surface.
Contact QIAGEN Technical Services for repair.
Power OFF the QIAcuity, wait for a few minutes, and power it ON
again. Save the file(s) to the USB stick again. Check the USB stick on
a PC to ensure it is functional. If the error persists, contact QIAGEN
Technical Services.
Power OFF the QIAcuity, wait for a few minutes, and power it ON
again. Insert the USB stick into the USB port. Check the USB stick on
a PC to ensure it is functional. If the error persists, contact QIAGEN
Technical Services.
If the touchscreen does not display the login screen, but instead a
software update message is shown, power OFF the QIAcuity and
wait for a few minutes. Ensure that the USB stick is not inserted in the
USB port. Power ON the QIAcuity again. The login screen should be
visible. If the error persists, contact QIAGEN Technical Services.
Ignore the message. In most cases, no scan is needed; use the USB
stick as usual. Do not reformat the USB on a Windows PC. This will
lead to complete data loss on the USB stick, and it can no longer be
used with the QIAcuity.
Depending on precondition, start could take up to 5 minutes until the
software of the instrument has been started and Login screen is
displayed.
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