Delivery Measures - Husqvarna Rider 316T/s AWD Workshop Manual

DELiVEry AND DEALEr SErViCE

Delivery measures

To our dealers
A well-performed delivery service is the first step to
a functioning aftermarket. It is in everybody's
interest to have a functioning aftermarket:
• The customer is satisfied. He/she knows
where to turn to get help if problems should
arise.
• You will have a regular customer who will
recommend you and your business to other
potential customers.
• In this way, we can build our brand together
and take a common responsibility for our
products and customers.
Be thorough with your paperwork.
Complete the warranty and delivery
documentation, etc., and make sure the customer
is given the correct operator's manual for the
machine.
Set up a customer database so that in the future
you can see which machine the customer has,
including all serial numbers. The database will be
handy when ordering spare parts and in future
marketing.
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In conjunction with delivery, you should also
provide the customer with the information required
to handle and maintain the machine in a safe
manner. Especially remember to inform the
customer of:
• Safety regulations.
• Operating instruments.
• Checking oil levels. Filling oil and what oil type
is needed.
• First oil change after run-in period.
• The need and advantages of following the
service schedule and regularly leaving the
machine for service.
• What fuel to use.
• Mowing tips for a good result. Range of uses
for mulching.
• What accessories are available for the type of
machine in question.
• Warranty conditions.
• Your business and who the customer should
turn to if problems arise.