Upgrading Stratagy Voice Ports; Troubleshooting; Determine Problem - Toshiba Stratagy IVP8 Installation And Maintenance Manual

Maintenance, Upgrades and Troubleshooting

Upgrading Stratagy Voice Ports

Upgrading Stratagy Voice Ports
Upgrading the number of voice ports on the Stratagy does not require any hardware. Please call
Customer Service with the following information:
•
Dealer Name and Number
•
Order Number
•
Dealer Contact and telephone number
•
Site telephone number
•
Stratagy's modem telephone number, if different from the site telephone number
•
Stratagy system's password
•
Stratagy system serial number
The port upgrade is activated by Toshiba remotely.
Note The Stratagy must be reset for the new ports to be activated.

Troubleshooting

This section discusses procedures to identify and correct faults within the Stratagy Voice Processing
system. Once faults are identified, it may be necessary to replace hardware components or make
alterations, such as upgrades or configuration modifications, to the software of the system.
•
Automatic System Recovery – This feature controls the startup procedure in case a problem is
detected during the restart process.
This section also covers the following diagnostic programs available in the Stratagy to assist in
maintaining the integrity of the product:
•
Diagnostics – Stratagy has powerful troubleshooting tools. The following three files assist you
in determining the source of a problem:
•
TRACE.OUT logs the Stratagy's activity.
•
STRATAGY.LOG contains information on how many channels (ports) the system started up
with and the CKDB execution summary (tells you basically that all of your messages have a
home), etc.
•
MSG.LOG logs all messages received and every mailbox that checks for messages along
with the DMTF entered.
In addition to these files, Stratagy has a Scandisk utility that detects, diagnoses, and repairs disk
errors on uncompressed drives.

Determine Problem

Resolving problems will be much easier if you consider the following:
•
If you cannot start Flash, make sure that you have attached the power cord.
•
Check that all connecting cables are correctly and firmly attached. Loose cables can cause
erroneous or intermittent signals. You may need to inspect the cables for loose wires and
connectors for loose pins.
•
If a problem occurs while Stratagy is functioning, document as much information concerning
what is happening as possible. Once the information is obtained, shut the system down to
prevent any extensive file corruption.
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Stratagy I&M 06/02