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Toshiba Stratagy IVP8 Installation Manual

Voice processing
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Download this manual See also: User Manual, Installation and Maintenance Manual
Installation Guide
Stratagy IVP8

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  Summary of Contents for Toshiba Stratagy IVP8

  • Page 1 Installation Guide Stratagy IVP8...

  • Page 2: Fcc Requirements

    Stratagy IVP8 General End User Information The Stratagy IVP8 Voice Processing Systems are registered in accordance with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations. FCC Requirements Means of Connection: The Federal Communications Commission (FCC) has established rules which permit the Stratagy systems to be connected directly to the telephone network.
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.

  • Page 4: Limited Warranty

    The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option).
  • Page 5 This checklist only highlights important installation information. Please reference the Stratagy IVP8 or Stratagy DK Installation Guide for details on programming individual features, etc. these instructions, references to Stratagy apply to both the Stratagy DK (Release 3.3) and Stratagy IVP8 products.
  • Page 6 Install and program serial card BSIS in the Strata CTX. Refer to the Strata CTX Programming Manual. ❐ A serial cable must be installed between the BSIS card and the Stratagy. Toshiba’s PPTC-9 (with six- conductor line-cord) is recommended. ❐...
  • Page 7 This checklist only highlights important installation information. Please reference the Stratagy IVP8 or Stratagy DK Installation Guide for details on programming individual features, etc. these instructions, references to Stratagy apply to both the Stratagy DK (Release 3.3) and Stratagy IVP8 products.
  • Page 8 ❐ Set code 43 in Program 03 for PIOU/PIOUS/RSSU or code 49 for RSIU/RSIS. ❐ A serial cable must be installed between the PIOU/PIOUS/RSSU/RSIU card and the Stratagy. Toshiba’s PPTC-9 (with six-conductor line cord) is recommended. ❐ Stratagy’s serial Port 1 is reserved for SMDI communication.

  • Page 9: Table Of Contents

    Strata CTX Systems... 12 Strata DK Systems... 12 Step 5: Restart Strata CTX/Strata DK and Verify Stratagy IVP8 is Functioning Properly ... 14 Step 6: Verify that Voice Playback, Basic Auto Attendant and Ports are Functioning Correctly ... 14 Step 7: Install Stratagy Admin Software (VSA.3x) ... 15 Step 8: Connect Stratagy Admin PC to Stratagy IVP8 ...
  • Page 10 %K Token... 28 SMDI Calling Party Identification ... 29 New User Tutorial Introductory Recording... 29 Step 14: (Optional) Shut Down Stratagy IVP8 System ... 30 Step 15: (Optional) Back up Database, Mailbox Names and Greetings ... 30 Chapter 3 – Maintenance Tools...

  • Page 11: Introduction

    Introduction This Installation Guide introduces you to the Stratagy IVP8 Voice Processing System and serves as a supplement to the Stratagy I&M Manual . All information concerning the Stratagy IVP8 is contained in this document. Applicable references can be found in the Stratagy I&M Manual .

  • Page 12: Related Documents/Media

    Stratagy user who wants to learn more about the system or the new features. For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Stratagy documentation and enables you to view, print, and download current publications.
  • Page 13 (see The Stratagy IVP8’s two serial ports are allocated as follows: Serial Port 1 is reserved for SMDI and Port 2 for the Stratagy Admin PC connection.

  • Page 14: Chapter 1 - The Grand Tour Hardware

    Hardware Flash Drive Figure 1 Stratagy IVP8 Hardware Components Internal Modem The Stratagy IVP8 has an internal (soft) modem that operates at up to 2400 baud and can be used for remote maintenance. Backplane Connector Status Port 2 Port LEDs...

  • Page 15: Status Light

    Green with Blinking Amber Voice Port Status Lights Each port has a status light labelled 1~8 on the front of the Stratagy IVP8 unit that indicates the hookswitch and ring states of the port. The lights are On/Off based on the following:...

  • Page 16: Main Menu

    The Tools utility replaces the Filecopy option. The Filecopy option is available from the Tools menu. • A Quit function is added. • KSU time displays when this feature is enabled or the Stratagy IVP8’s own system time (standard, daylight savings) when it is disabled. Menu Bar System Information...

  • Page 17: Users Menu - Options Screen

    Simply put, the Stratagy IVP8 assumes that the programming of the DSS console is fixed and cannot be changed. The Stratagy IVP8 always identifies key 01 of the DSS console as port 000. So if a port other than 000 is programmed under key 01, the DSS Port field for that corresponding mailbox is “000.”...

  • Page 18: Amis Networking

    TAIS/TSD to accurately identify the correct number of AMIS nodes in each case. If the system you are working on runs out of OS memory, the failure causes the system to continually reboot. To correct this, the number of AMIS nodes must be reduced. Stratagy IVP8 Installation Guide 01/02...

  • Page 19: Exclusive Stratagy Ivp8/Stratagy Dk Features

    Tokens As with all Stratagy systems, the Stratagy IVP8 retains all of the robust application programming that is provided by tokens. There are two tokens supported only by the Stratagy IVP8. These are: • – Enables a Stratagy Admin PC’s modem to communicate with the Stratagy IVP8 internal modem (2400 baud).
  • Page 20 The Grand Tour Exclusive Stratagy IVP8/Stratagy DK Features Stratagy IVP8 Installation Guide 01/02...

  • Page 21: Chapter 2 - Installation

    Retain the packing materials for re-use when transporting system hardware. CAUTION! You will be handling the Stratagy IVP8 when it is most fragile — unpacked and exposed. The Stratagy IVP8, if handled properly, will give long, reliable service. To ensure that the unit is not damaged during installation or maintenance, follow these precautions.

  • Page 22: Step 2: Program Strata

    Step 2: Program Strata Strata CTX Systems To the Strata CTX processor, the Stratagy IVP8 functions as an analog card (RSTU). Although there are some special program settings required for the Stratagy IVP8 (e.g., DSS/BLF feature), the Strata CTX should be programmed just as it would for any external voice mail system that is to be connected to it.

  • Page 23: Strata Dk Systems

    For DK24, DK56, DK96: Set codes 92 and 93 for CRCU. • Set code 64 for the slot where the PDKU resides. Stratagy IVP8 monitors this slot for the DSS/Busy Lamp feature (see For DK40/DK16e/DK16: slot 11 in the Base Cabinet must be set for code 64.

  • Page 24: Step 4: Install Stratagy Ivp8

    (CTX100 shown at right). CAUTION! Do not hit the board for proper seating. This can damage the Stratagy IVP8 components. Strata DK Systems See cautions under CAUTION! 1. Locate the proper slot for the Stratagy IVP8 (see Table 2.
  • Page 25 11). Important! Do not install the Stratagy IVP8 in slots 27, 28, 31, 37, 38, 47, 48, 51, 57, 58, 67, 68, 71, 77, or 78. To enable end-to-end signaling, ensure that an RRCS -4, -8 or -12 is installed on the RCTU, and verify that the RCTU code in Program 03 is for RRCS operation.

  • Page 26: Step 5: Restart Strata Ctx/Strata Dk And Verify Stratagy Ivp8 Is Functioning Properly

    ➤ Turn on the main power switch to the Strata CTX or Strata DK system. The Stratagy IVP8 performs a self test while booting-up. Let it proceed without any action from you. During this process the status light is blinking amber and should turn solid green when finished...

  • Page 27: Step 7: Install Stratagy Admin Software (Vsa.3X)

    Step 7: Install Stratagy Admin Software (VSA.3x) Stratagy Admin Release 3 software is only supported by the Stratagy IVP8, Important! Stratagy Flash and the Stratagy DK Release 3 and cannot be used with other Release 2 systems. Loading the Stratagy Admin software can be done before/after connecting the Stratagy Note Admin PC to the Stratagy IVP8.

  • Page 28: Step 8: Connect Stratagy Admin Pc To Stratagy Ivp8

    Communication between the Stratagy Admin PC and the Stratagy IVP8 is accomplished by one of two methods: local or remote. Stratagy IVP8 uses the serial Port 2 by default to communicate with the Stratagy Admin PC (see Figure 1). This setting can be changed using the admin_port parameter in the Stratagy System...

  • Page 29: Remote Connection

    Remote communication with the Stratagy IVP8 requires the installation of a modem on the Stratagy Admin PC (if a modem does not already exist). The Stratagy IVP8 comes equipped with an internal modem of 2400 baud and does not require any additional equipment. A 9600 baud external modem can also be used for remote connection with the Stratagy IVP8.

  • Page 30: Step 9: Configure Stratagy Admin Software

    Settings for the communication port in Stratagy Admin must match the corresponding parameters set in the Stratagy System Configuration file on the Stratagy IVP8. For example, the Stratagy Admin PC serial port settings made in the Serial Port field of this procedure must be identical to the serial port definitions (i.e., set serial_port ) set in the...
  • Page 31 Disables monitoring of busy tones unless forced otherwise by country requirements. Sends only OK, connect, ring, no carrier, error and no answer result codes. Command Character Echo. Disables echoing of the commands to the screen. Stratagy IVP8 Installation Guide 01/02 Step 9: Configure Stratagy Admin Software Description/Default...

  • Page 32: Step 10: Access Stratagy Ivp8

    Installation Step 10: Access Stratagy IVP8 Step 10: Access Stratagy IVP8 Prior to accessing Stratagy IVP8, verify that Stratagy IVP8 is operational by making a test call into the system. Note Menu screens detailed in this section are available only in Stratagy Admin version VSA.2G or later.

  • Page 33: Step 11: Configure Stratagy Ivp8

    42). If this procedure is not followed and the system loses power, loss of customer information will result. To configure the Stratagy IVP8, you may need to use the following menu selections available from the Tools option on the Main Menu: •...

  • Page 34: Telephone System Configuration

    This function modifies the following codes/integration patterns: • Telephone System Dial Codes – Stratagy IVP8 performs certain actions on your telephone system by using defined telephone system dial codes. To define the dial codes, you must modify the telephone system dial code parameters.
  • Page 35 Stratagy IVP8 and Stratagy IVP8 is shut down and restarted. By shutting down and restarting Stratagy IVP8, the changes take effect..or 2 .The changes are transmitted to Stratagy IVP8 but Stratagy IVP8 is not shut down or restarted. Until you restart Stratagy IVP8, the changes do not take effect.

  • Page 36: Stratagy System Configuration

    Stratagy IVP8 and Stratagy IVP8 is shut down and restarted. By shutting down and restarting Stratagy IVP8, the changes take effect..or 2 . The changes are transmitted to Stratagy IVP8 but Stratagy IVP8 is not shut down or restarted. Until you restart Stratagy IVP8, the changes do not take effect.
  • Page 37 In order for Stratagy IVP8 to communicate with the Stratagy Admin PC connected to one of its serial ports, Stratagy IVP8 needs to know which port is to be used. This parameter defines the logical port that Stratagy IVP8 software uses.
  • Page 38 Stratagy IVP8 System Configuration Parameters – Definitions and Settings (continued) Parameter Stratagy IVP8 monitors the Busy Lamp Field (BLF) indicators on the Strata CTX/ Strata DK’s DSS console port to determine if an extension is busy before attempting to transfer. This parameter corresponds with the DSS Port field assignment in the Users Option Menu of a User ID.

  • Page 39: Busy Station Identification

    Important! Once the DSS/Busy Lamp feature has been programmed using the two parameters and the DSS Port field, Stratagy IVP8 must be restarted two times. The first restart configures the DSS parameters/field. The second restart “loads” the DSS parameters/field into active memory.

  • Page 40: K Token

    DSS/BLF console’s Night Transfer key in order to activate the applications. Stratagy IVP8 cannot be programmed to monitor the Night Transfer key when programmed on a telephone only DSS Console. However, a Night Key can be programmed on both a telephone and DSS Console.

  • Page 41: Smdi Calling Party Identification

    Calling Party ID via SMDI integration. Data messages or packets are sent into the system to provide information concerning the type of call and the calling party ID. When configuring the Stratagy IVP8 for SMDI, make sure both the Stratagy IVP8 and the Note telephone system are configured concurrently.

  • Page 42: Step 14: (Optional) Shut Down Stratagy Ivp8 System

    With restore_config set to true, you must now shut down and restart with the current software version (see “Shut Down Stratagy IVP8” This ensures that if an error is encountered during boot up the Stratagy IVP8 reboots using the most current database. Step 15: (Optional) Back up Database, Mailbox...
  • Page 43 • Upgrade Stratagy IVP8 software • Retrieve trace files • Copy files to and from the flash drive of the Stratagy IVP8 and the hard drive of the Stratagy Admin PC • Configure the Stratagy IVP8 software • Change the Toshiba Plug and Play option •...

  • Page 44: Chapter 3 - Maintenance Tools

    Maintenance Tools Tools This section discusses the Tools menu (shown below). For the Telephone System Configuration, Toshiba Plug and Play, and Stratagy System Configuration options, see Stratagy IVP8” Tools Menu (select menu item) 2060 page 21 for details. Backup Utility...

  • Page 45: Backup Utility

    Backup Utility The Stratagy IVP8 Backup Utility is used to back up information from the Stratagy IVP8 flash drive to the hard drive of the Stratagy Admin PC. Because of possible errors that can be induced through the telephone network, CAUTION! Toshiba advises that you perform the Backup Utility on site.
  • Page 46 5. Verify that the Stratagy Admin PC has enough available disk space to accommodate the backup file. Based on the Stratagy IVP8’s estimated Backup time (shown on your screen), use the calculations shown below to estimate the required hard drive space.

  • Page 47: Restore Utility

    CAUTION! If Stratagy IVP8 is not rebooted, all ports remain in an off-hook condition. 8. When the backup is complete, press Y to reboot Stratagy IVP8. The Stratagy Admin PC returns to the C:\ADMIN3 DOS prompt. You cannot reconnect to Stratagy IVP8 using Stratagy Admin until the Stratagy IVP8 status Note light is green.

  • Page 48: Upgrade Stratagy Ivp8 Software

    If Stratagy IVP8 is not rebooted, all ports remain in an off-hook condition. CAUTION! 7. When the restore is complete, press Y to reboot Stratagy IVP8. The Stratagy Admin PC returns to the C:\ADMIN3 DOS prompt. When the Stratagy IVP8 status light becomes a solid green, Stratagy IVP8 is operational.

  • Page 49: Retrieve Trace File

    (shown at right). When the copy is complete, another status box displays (shown at right): You can use any text editor to review the file. Stratagy IVP8 Installation Guide 01/02 Figure 5 page page 26 for a description of the parameter).
  • Page 50 System messages and trace events relating to the overall system. Communication protocol between the Stratagy IVP8 and Stratagy Admin. Anything that happens to the Stratagy IVP8 from outside the system (e.g., detects voice, dial tones, ringing, etc.). Actions that the Stratagy IVP8 takes (e.g., notifications and internal scheduling).

  • Page 51: Filecopy

    3. Highlight PC to copy from the Stratagy Admin PC or Stratagy to copy from the Stratagy IVP8. Press Enter . 4. In the Copy From field, type the directory name, if necessary, and the file name.

  • Page 52: Shut Down Stratagy Ivp8

    To shut down the Stratagy IVP8 using the telephone dial pad 1. From the telephone dial pad, call Stratagy IVP8. Once you dial into Stratagy IVP8, the system answers with the standard company greeting. Stratagy IVP8 prompts you to enter the User ID.
  • Page 53 Note automatically restarts. 1. Holding the Stratagy IVP8 by the edges or the strap, gently pull the card part way out of the slot. The card needs only to be pulled out so that the connectors do not meet. 2. Wait a few seconds and then gently push the card back into place. Apply firm, even pressure to ensure proper mating of the connectors.

  • Page 54: Automatic System Recovery

    Trace is enabled, it is automatically turned on when Stratagy IVP8 loads up and logs data until Stratagy IVP8 software is shut down. The Stratagy IVP8 stores the trace data in a text file called TRACE.OUT. The size of the trace file can be configured using the trace_cap parameter (see the trace file in kilobytes.

  • Page 55: Stratagy.log

    Stratagy IVP8 contains a file named STRATAGY.LOG that is written to every time the Stratagy IVP8 system properly shuts down and successfully boots up. If a Stratagy IVP8 system is turned off without a proper shutdown, there may be file corruption. A startup without a shutdown preceding it in the STRATAGY.LOG is the first indication.

  • Page 56: Upgrading Stratagy Ivp8 Voice Ports

    Maintenance Upgrading Stratagy IVP8 Voice Ports Upgrading Stratagy IVP8 Voice Ports Upgrading the number of voice ports on the Stratagy IVP8 does not require any hardware. Please call Customer Service with the following information: • Dealer Name and Number •...

  • Page 57: Index

    , 7, 25, console_slot_id parameter diagnostics MSG.LOG STRATAGY.LOG trace DSS port field , 7, 26~27 dss_active parameter Stratagy IVP8 Installation Guide 01/02 features busy station identification night transfer alternate routing Stratagy IVP8 system time filecopy hardware status light voice port status lights...
  • Page 58 Stratagy software voice ports external internal , 7, basic auto attendant functions operation port functions voice playback , 7, soft modem , 7, forwards calls , 21, enable , 3, Stratagy IVP8 Installation Guide 01/02...
  • Page 60 Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard, Irvine, CA 92618-1697 http://telecom.toshiba.com...