Call Processing Control; Chains; Groups; Menus - Toshiba Stratagy IVP8 Installation And Maintenance Manual

User ID 999: System Administrator User ID – Enables the System Administrator to create system
lists, record and delete system announcements, record the busy-hold music or message, manage
User IDs, and review system status. See System Administrator Guide for details. This mailbox has
a pre-programmed extension of H( ) for Hang-up. This enables (999) its use as a disconnect code
for telephone systems that provide this feature.

Call Processing Control

Call processing control in Stratagy goes beyond the definition of unique User IDs. Stratagy provides
four additional structures: chains, groups, menus, and a token programming language. These
control structures enable more complex control so that you can define virtually any call handling
method.

Chains

Chains are how you tell Stratagy what to do when one of three conditions apply:
•
Done – The Done chain instructs Stratagy where to send a caller who remains on the line after
leaving a message or after listening to an announcement only mailbox.
•
Ring No Answer (RNA) – The RNA chain instructs Stratagy where to send a caller when there
is a RNA at a User ID's extension.
•
Busy – The Busy chain instructs Stratagy where to send a caller when a User ID's extension is
Busy.

Groups

Groups control which User IDs a call may access. Each User ID mailbox user can be a member of
up to four groups. To be able to access another User ID, the caller User ID must share at least one
group number with the currently accessed User ID.

Menus

Menus define the destination for a caller that presses one of ten possible single-digit menu options
while listening to a mailbox's greeting. Menus can accommodate an unlimited number of special
applications.

Token Programming Language

Stratagy's programming language enables Stratagy to perform such versatile features as obtaining
information from callers, message waiting light control, and confirming digits entered by a caller.
A series of tokens instruct Stratagy what actions to perform. See
for details.
Stratagy I&M 06/02
How Stratagy Operates
Call Processing Control
Chapter 7 – Token Programming
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