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Voice Processing Systems
Stratagy Flash, IVP8
and
Stratagy iES32, ES4, ES80,
ES96, ES96R
General Description
January 2003

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   Summary of Contents for Toshiba Stratagy Flash

  • Page 1

    ® Voice Processing Systems Stratagy Flash, IVP8 Stratagy iES32, ES4, ES80, ES96, ES96R General Description January 2003...

  • Page 2

    FCC. the limits for a Class A computing device pursuant to Subpart J of Service or Repair: For service or repair, contact your local Toshiba Part 15 of FCC Rules, which are designed to provide reasonable telecommunications distributor. To obtain the nearest Toshiba...

  • Page 3

    TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.

  • Page 4

    TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division Additional Microsoft License Terms The following additional License Agreement terms apply to software included in the TAIS System that is licensed from Microsoft Licensing, Inc. or its affiliates: 1. You have acquired a device ("DEVICE") that includes software licensed by TAIS from Microsoft Licensing Inc. or its affiliates ("MS"). Those installed software products of MS origin, as well as associated media, printed materials, and "online"...

  • Page 5: Limited Warranty

    UPS with the Stratagy ES or the use of a UPS not equivalent to that specified by TAIS are not covered by this warranty. The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option).

  • Page 7: Table Of Contents

    Contents Introduction Organization............................v Conventions............................. v Related Documents/Media ........................vi All Stratagy Products........................vi Stratagy Flash, IVP8........................vi Stratagy ES ............................vi Stratagy eBrochure and Advisor CD-ROM..................vi Chapter 1 – Overview Stratagy Flash and IVP8.......................... 3 Stratagy Flash ........................... 3 Stratagy IVP8 ...........................

  • Page 8

    Contents Chapter 2 – Features Class of Service (COS) ......................... 22 Copy Mailbox............................23 Copy Range............................23 Directory ............................... 23 Direct Transfer to Voice Mailbox (from Strata CTX) ................23 Disk Space Notification ........................24 Distribution Lists........................... 24 Do Not Disturb (DND).......................... 24 Fax Tone Detection ..........................

  • Page 9

    Varied Sampling Rates.......................... 40 Voice Forms ............................40 Telephone System Integration....................... 41 In-band Integration ......................... 41 Toshiba Proprietary Integration (TPI) .................... 41 SMDI Integration..........................41 Chapter 3 – Stratagy ES Feature Groups Enabling Feature Groups........................43 Feature Group Software........................43 Stratagy Activation Module (SAM) ....................

  • Page 10

    Contents Chapter 4 – Specifications Stratagy General Description 01/03...

  • Page 11: Introduction

    Introduction This general description is an overview of the Stratagy® Voice Processing systems and provides general information describing each system. Unless noted otherwise in this book, references to the Stratagy apply to all Stratagy product models. Organization This book is divided into the following major topics: •...

  • Page 12: Related Documents/media

    Stratagy ES Installation Guide – An installation guide expressly written for each model (Stratagy iES32, ES4, ES80, ES96, and ES96R) is included in the Stratagy ES container. For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Stratagy ES documentation and enables you to view, print, and download current publications.

  • Page 13: Chapter 1 - Overview

    Stratagy is designed to be the voice processing system of choice for Toshiba’s Strata CTX family of digital business telephone systems, but will also easily integrate with most other brands of telephone systems. All Stratagy systems provide basic applications such as Automated Attendant (AA) to answer...

  • Page 14

    Overview Table 1 Stratagy Models and Key Feature Comparison Stratagy Flash IVP8 iES32 ES80 ES96 ES96R Minimum Ports Maximum Port Upgrade Option Electronic Delivery Method Intel® Voice Board Hardware Message Storage (approx. hours) Storage Media Flash Flash Modem (Remote Maintenance) Call Record Voice Mail Integration...

  • Page 15: Stratagy Flash And Ivp8

    A 256MB CompactFlash card upgrade is available from Toshiba that provides approximately 22 hours of voice storage. In the event of a power failure, Flash does not require additional batteries to retain its memory.

  • Page 16: Stratagy Ivp8

    Overview Stratagy Flash and IVP8 Stratagy IVP8 The Stratagy IVP8’s circuit card architecture (shown right) is a Toshiba proprietary design utilizing state-of-the-art embedded processing capabilities. The card has flash memory and two RS-232 ports (operating at speeds ranging from 1200 to 9600 bps) for local or remote interface with a PC.

  • Page 17: Stratagy Flash, Ivp8 System Software

    Overview Stratagy Flash and IVP8 Stratagy Flash, IVP8 System Software Stratagy’s flexibility is largely a result of its software. The following provides a brief overview of the Stratagy system software. Refer to the Stratagy Installation and Maintenance Manual for more details.

  • Page 18: Stratagy Enterprise Server (es)

    The control panel on the motherboard has eight LEDs, two switches (i.e., Shutdown, Power), a 10/100BaseT Ethernet connection, and a serial port. The iES32’s one serial port is allocated for Toshiba Proprietary Integration (TPI). Each iES32 has been preprogrammed at the factory for out-of-box (plug-and-play) operation on the Strata CTX.

  • Page 19

    Overview Stratagy Enterprise Server (ES) All Stratagy ES standalone systems are equipped with IDE hard drives that can offer a voice storage capacity of 900 hours. Available voice and/or data application storage is dependent upon hard drive size, installed software to support some Feature Groups (e.g., Fax Server, ASR) and the mailbox database.

  • Page 20

    Overview Stratagy Enterprise Server (ES) Stratagy ES96 ES96 (shown right) is the largest Stratagy ES platform. It is equipped with a passive backplane architecture that includes a Single Board Computer (SBC), equipped with an Intel Pentium® III processor, and eight Industry Standard Architecture (ISA) slots (minimum) available for processing equipment.

  • Page 21: Stratagy Es4, Es80, Es96, Es96r Standard Components

    3. ES4 can use only ProLine/2V, Dialog/4 and D/41ESC voice boards. 4. 49~96 voice ports optional. 5. (Optional on ES4) For performing remote maintenance and troubleshooting on the ES4, Toshiba strongly suggests the purchase of the Remote Maintenance Kit (part no. SES-REMOTE-KIT). The kit comes complete with an internal 56Kbps Internal PCI modem and pcANYWHERE remote maintenance software.

  • Page 22

    D/41ESC, D/160SC-LS board or SES-DL-P24-T1 Interactive Voice Response (IVR) Tape drive Note A Toshiba Stratagy ES-approved UPS is required on all Stratagy ES systems. Signal Computing System Architecture (SCSA) Some of the advanced applications that the Stratagy ES is capable of performing require specific voice and resource boards.

  • Page 23

    Voice Boards The following is a list of voice and resource boards supported by Stratagy ES. Each board is identified by its Intel title followed by its associated Toshiba part number. ES4 supports the use of ProLine/2V, Dialog/4 and Dialog/41ESC boards.

  • Page 24: Stratagy Es System Software

    Windows NT 4.0 Embedded operating system software. All Stratagy ES systems including the iES32 run the same Stratagy ES software designed exclusively by Toshiba. All processing functions are controlled through the use of Windows-based menus and icons that provide administration, configuration, diagnostics, system monitoring, and reporting functions.

  • Page 25: Stratagy Es Administration Software

    Configuration Wizard through the Configuration Menu. pcANYWHERE Note Applies to ES4, ES80, ES96, and ES96R. Remote maintenance can be performed using the Symantec pcANYWHERE software. This software provides remote system support by Toshiba Authorized Dealer Technicians or Toshiba Technical Support Engineers. Stratagy General Description 01/03...

  • Page 26: Microsoft Netmeeting

    Overview Features Microsoft NetMeeting Applies to iES32 only. Note Remote maintenance can be performed using the NetMeeting® software located on an IBM- compatible computer. This software replaces pcANYWHERE used on the desktop Stratagy ES systems. Features There are two types of features: standard features available to all Stratagy systems and Feature Groups that are special to the Stratagy ES product family.

  • Page 27: Feature/system Comparison Chart

    Overview Feature/System Comparison Chart Feature/System Comparison Chart The following table provides a list of the available Stratagy features. Supported features are denoted with a 5 in the appropriate box, where an “NA” indicates those features that are not supported by the specific Stratagy system. ES4, ES80, Stratagy Features Flash...

  • Page 28

    Overview Feature/System Comparison Chart ES4, ES80, Stratagy Features Flash IVP8 iES32 ES96, ES96R ✕ ✕ Mailbox – Function Lock ✕ ✕ ✕ ✕ Mailbox – Groups ✕ ✕ ✕ ✕ Mailbox – Security Code ✕ ✕ ✕ ✕ Mailbox – Personal Greetings ✕...

  • Page 29

    ✕ ✕ System Backup Token Programming (custom applications, ✕ ✕ ✕ ✕ IVR, etc.) ✕ ✕ ✕ ✕ Toshiba Plug and Play ✕ ✕ ✕ ✕ User Tutorial (New User) ✕ ✕ Varied Sampling Rates ✕ ✕ ✕ ✕ Voice Forms 1.

  • Page 30

    Overview Feature/System Comparison Chart Stratagy General Description 01/03...

  • Page 31: Chapter 2 - Features

    Features This chapter presents an overview of available Stratagy standard features. Stratagy ES features provided through the use of Feature Groups are described in Chapter 3 – Stratagy ES Feature Groups. Audiotex System Availability: All systems By entering select DTMF digits, as directed by audio prompts, a caller can play prerecorded information from Stratagy.

  • Page 32: Automatic Message Copy

    Features Automatic Message Copy Automatic Message Copy System Availability: All systems A mailbox can be configured to automatically copy all incoming messages into a second designated mailbox’s folder of messages. Both mailboxes retain a copy of the message. The times (start/end) can be set that the messages are copied and a time delay, if one is needed, can be specified.

  • Page 33: Caller Confirmation Prior To Transferring

    Call Record Over Strata Net System Availability: Stratagy ES Important! Requires Toshiba Proprietary Integration, Strata CTX Release 2, and Stratagy ES Release 4 software. The Call Record to Remote Voice Mail feature works for users in all Strata CTX nodes within a Strata Net multi-system networking configuration.

  • Page 34: Call Queuing

    Features Call Queuing Call Queuing System Availability: All systems When a user’s extension is busy, Stratagy can be configured to offer the caller the option of either leaving a message or holding until the called extension becomes available. If the caller opts to hold, Stratagy plays “on-hold music”...

  • Page 35: Copy Mailbox

    Features Copy Mailbox Copy Mailbox System Availability: All systems The Copy Mailbox feature enables the System Administrator to create new mailboxes by copying an existing mailbox. Benefit(s) Saves the System Administrator time when installing new systems, upgrades and/or system reprogramming by providing a template for creating mailboxes. Copy Range System Availability: All systems The Copy Range feature enables the System Administrator to create any number of new User IDs...

  • Page 36: Disk Space Notification

    Features Disk Space Notification Disk Space Notification System Availability: All systems Automatically notifies the System Administrator whenever available system disk space falls below a defined threshold. During installation and configuration, the System Administrator sets the percentage of available disk space that should always remain on the hard drive. When the available space falls below this value, the notification feature is activated.

  • Page 37: Fax Tone Detection

    Features Fax Tone Detection Fax Tone Detection System Availability: All systems All Stratagy systems can be programmed to listen for an incoming fax tone when answering incoming lines. If a fax tone is detected, Stratagy transfers the call to the destination extension (designated by the mailbox) of the fax machine.

  • Page 38: Interactive Voice Response (ivr)

    Features Interactive Voice Response (IVR) Interactive Voice Response (IVR) System Availability: All systems Note Stratagy Flash does not support some IVR functions. Through the use of Token Programming Language Stratagy systems have a number of features that enables it to be used for small basic Interactive Voice Response (IVR) applications. Databases can be on Stratagy’s hard drive or reside on a mainframe or other data server and accessed through Stratagy’s serial ports.

  • Page 39: Mailbox - Personal Greeting

    Features Mailbox – Personal Greeting Mailbox – Personal Greeting System Availability: All systems Each user can record up to seven personal greetings that are played when the user is unavailable. Although only one greeting can be in effect at any one time, the user can switch between the greetings by entering the greeting number, or the System Administrator can pre-schedule different greetings to play at a certain time and/or day.

  • Page 40: Mailbox Number - Varied/fixed Length

    Features Mailbox Number – Varied/Fixed Length Mailbox Number – Varied/Fixed Length System Availability: All systems Stratagy supports mailboxes of up to eight digits, or 100 million different possible mailbox numbers. Due to hard drive storage limitations, not all 100 million Stratagy mailboxes can be installed.

  • Page 41: Message - Date And Time

    Features Message – Date and Time Message – Date and Time System Availability: All systems Prior to playing the contents of the a message, the System Administrator can configure each mailbox or group of mailboxes to automatically play the date and time the message was recorded. If the mailbox is not configured to play the date/time automatically or the user wants it replayed after hearing the message, this feature enables the user to enter DTMF commands and play the date/time of the current message.

  • Page 42: Message - Pause During Playback

    Features Message – Pause During Playback The Panic notification is supported by the Stratagy Flash and IVP8. Note Benefit(s) • Flexible notification records enable Stratagy to be used with almost any kind of PBX or notification method. • Enables users to receive notification by the best method for them. For example, someone in the field can receive a pager notification while another person in the office receives a message waiting light.

  • Page 43: Message - Purging

    Features Message – Purging Benefit(s) • Useful to users who want to write down a long phone number or other information in a message. • Enables a user to skip forward in a previously-heard message to get one particular piece of information.

  • Page 44: Message - Return Receipt Verification

    In Stratagy Flash and IVP8, messages are similarly stored in Message Queues. Note Benefit(s) Enables users to categorize and organize saved messages in general topics, e.g., “messages from Toshiba America.” Message Queues System Availability: Stratagy Flash, IVP8 A user’s messages reside in one of two Message Queues: New message queue –...

  • Page 45: Message - Volume Control

    Stratagy IVP8 and Stratagy SES systems, as well as the Voice Mail Soft Keys in the Stratagy ES is a custom option that is available from Toshiba TSD’s Integrated Software Solutions Group. Please contact a TSD Regional Sales Manager for more details.

  • Page 46: Networking (amis)

    Features Networking (AMIS) Networking (AMIS) System Availability: Stratagy IVP8, Stratagy ES Stratagy software supports industry standard AMIS analog networking. The AMIS analog networking protocol enables Stratagy to pass voice messages to any remote voice mail system that supports the AMIS analog protocol. The AMIS analog networking specification does not support transmission of a fax Note message over the AMIS analog network.

  • Page 47: Remote Administration

    Stratagy ES Using the standard internal modem and pcANYWHERE (ES4, ES80, ES96, and ES96R) or NetMeeting (Stratagy iES32) software, Toshiba Authorized Dealer Technicians or Toshiba Technical Support Engineers have full screen access to the system, including every available system feature. Windows NT RAS is also available for remote connectivity through a network.

  • Page 48: Shutdown Using The Telephone Dial Pad

    Features Shutdown Using the Telephone Dial Pad • Report Option 2 enables you to customize a report for user mailboxes and AMIS Gateway and Proxy mailboxes. The report columns represent fields of the User screen, and can include either all or a subset of mailboxes in the system. Shutdown Using the Telephone Dial Pad System Availability: Stratagy Flash, IVP8 This feature enables the System Administrator to shut down the Stratagy system software using the...

  • Page 49: Soft Key Control Of Voice Mail

    Soft Key Control Over Strata Net System Availability: Stratagy ES Requires Toshiba Proprietary Integration, Strata CTX Release 2, and Stratagy ES Important! Release 4 software. Stratagy ES as the centralized voice mail system serving users in multiple Strata CTX systems networked together with Strata Net offers the user soft key control of voice mail as described above.

  • Page 50: System Administrator's Mailbox

    Features System Administrator’s Mailbox System Administrator’s Mailbox System Availability: All systems Stratagy has a special mailbox known as the System Administrator mailbox. It is Mailbox 999 and the System Administrator can access it through the telephone just as any other mailbox. The mailbox number (999) cannot be assigned to another mailbox number.

  • Page 51: Token Programming Language

    Strata CTX670 Basic w/SMDI • Strata CTX670 Expanded • Strata CTX670 Expanded w/SMDI Speeds up the installation process and greatly reduces the chance of errors, since it uses pre-installed configuration files already tested with each Toshiba telephone system. Stratagy General Description 01/03...

  • Page 52: User Tutorial (new User)

    Features User Tutorial (New User) User Tutorial (New User) System Availability: All systems A first time user of Stratagy automatically hears a user-friendly tutorial upon logging in to his/her mailbox. The tutorial walks the user through the process of: • Recording his/her name (if required) •...

  • Page 53: Telephone System Integration

    Processes calls faster so that the Stratagy voice ports can be used for answering additional calls rather than monitoring transfers. Toshiba Proprietary Integration (TPI) System Availability: Stratagy ES TPI is a method used by the Stratagy ES to communicate more completely and effectively with the Strata CTX telephone system.

  • Page 54

    Features Telephone System Integration Stratagy General Description 01/03...

  • Page 55: Chapter 3 - Stratagy Es Feature Groups

    The Stratagy ES SAM provides an efficient means for enabling Feature Groups. A coded packet that is unique to the specific system is relayed back to Toshiba TSD along with the target system’s remote telephone number and an order for the desired feature. Toshiba personnel then call into the system and update the SAM with new data, unlocking the feature for use.

  • Page 56: Fax Server

    Due to its card slot limit, the Fax Server Feature Group is not available on the ES4. To use fax with the iES32, the fax feature must be electronically activated by Toshiba using the SoftSAM. The iES32 will support two channels of fax for each active group of eight voice ports;...

  • Page 57: Fax On Demand/fax Back

    Stratagy ES Feature Groups Fax Server Remote Retrieval To retrieve a fax message remotely, the user can call from any DTMF telephone. The user reviews the message, is prompted that the message contains a fax, and the number of pages. The system prompts the user to enter the telephone number of a fax machine (e.g., a machine made available by a hotel) and the fax message is queued for immediate delivery.

  • Page 58: Unified Messaging With Fax Server

    Stratagy ES messages in the user’s e-mail client inbox. By using the Toshiba proprietary Outlook integration for UM, the user can click on the message to display a custom e-mail form. If a fax is attached to the message, the form displays a fax button.

  • Page 59: Unified Messaging (um)

    To use UM with the Stratagy ES: • The UM feature must be electronically activated by Toshiba using the SAM installed on the back of the Stratagy ES. •...

  • Page 60: Internet Protocol Integration

    Stratagy ES Feature Groups Unified Messaging (UM) Internet Protocol Integration The Stratagy ES sends voice and fax messages to any e-mail service that supports the SMTP and POP3 Internet protocols. With this integration any e-mail client that supports SMTP/POP3 (e.g., Eudora Pro, Netscape Messenger) receives Stratagy ES voice and fax messages as e-mail messages with either audio (voice messages) and image (fax messages) file attachments (shown below).

  • Page 61: Text-to-speech (tts)

    TTS can be invoked simultaneously. Important! Since the resident processor within the computer provides the processing power for TTS, Toshiba suggests that when multiple processor-intensive applications (such as ASR AA) are desired that the Stratagy ES96 or ES96R be selected. Stratagy General Description...

  • Page 62: Interactive Voice Response (ivr)

    (part number SES-FG-TTS-ETI). Includes first two channels. Interactive Voice Response (IVR) The IVR Feature Group enables Toshiba Authorized Software Developers to create custom IVR applications. The developers work directly with the customers to determine the customer’s exact IVR application needs.

  • Page 63: Chapter 4 - Specifications

    Specifications This chapter provides details of the physical and functional characteristics of the Stratagy system equipment. Stratagy Flash Power Configuration Dimensions Weight Requirements • 48MB of Flash Memory • Supports only Fax Tone Detection feature Height: 2.25” 120VAC at • Two or four ports Width: 10.75”...

  • Page 64: Stratagy Ies32

    20.5” D 1. See “Stratagy ES4, ES80, ES96, ES96R Standard Components” on page 9 for a complete listing of base system components. 2. A Toshiba Stratagy ES-approved UPS is required on all Stratagy ES standalone systems. Stratagy General Description 01/03...

  • Page 65: Stratagy Flash, Ivp8 Optional Equipment

    Stratagy Admin and Stratagy Flash/IVP8 can communicate at up to 9600 baud. If 9600 baud communication is desired, use the fax/modem (SG-FMOD) or a 9600 baud Hayes-compatible modem. (The SG-FMOD has been tested by Toshiba for consistent operation. Use of other modem models cannot be guaranteed for trouble-free operation.) Stratagy ES Optional Equipment •...

  • Page 66: Oneac 400 Ups

    Specifications ONEAC 400 UPS ONEAC 400 UPS • Nominal input voltage: 120VAC, 60 Hz and 230VAC, 50/60 Hz • Surge voltage withstand capability: ANSI/IEEE C62.41, Category A&B 6kV/200 and 500 Amp, 100 kHz ringwave • Surge voltage let-through (max): less than 10V Normal mode (L-N), less than 0.5 V Common mode (N-G) when subjected to 6kV ANSI/IEEE C62.41 Cat.

  • Page 67

    Specifications ONEAC 400 UPS Table 6 Stratagy Hardware Environmental and Electrical Specification Summary Operating Temperature º º º º 39.2 F~104 F (4 C~40 Environmental Storage Temperature º º º º F~140 F (40 C~60 Conditions Operating Humidity 20%~80% (non-condensing) Stratagy Enterprise Server (ES) 115VAC, at 6 amps (50/60 Hz) –...

  • Page 68

    Specifications ONEAC 400 UPS Stratagy General Description 01/03...

  • Page 69: Index

    Index distribution lists, system, about this guide do not disturb, conventions, organization, related documents/media, electrical requirements, administration software, environmental conditions (see hardware) configuration wizard, AMIS, Antares board, fax, ASR, back, required components, direct message, audiotex, GammaFax board, automated attendant, mail, automatic message copy, messaging automatic system recovery,...

  • Page 70

    ONEAC 400 UPS, voice boards, optional equipment, integration, pcAnywhere software, in-band, personal message folders, internet protocol, Microsoft Outlook, SMDI, relay paging, Toshiba proprietary, remote access, IVR, remote administration, reports, resource boards, mailbox number - varied/fixed length, mailbox editor SAM, lock function,...

  • Page 71

    Toshiba plug and play, Toshiba proprietary integration, tutorial new user, Stratagy ES Advisor, unified messaging, required components, UPS, user tutorial (new user), varied sampling rates,...

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