Initial Power Up - Toshiba Stratagy IVP8 Installation And Maintenance Manual

•
Remember to document what is happening. Write down what the system is doing and what
actions you took, if any, immediately prior to and after the problem.
•
Consider the simplest solution first. Ask yourself logical questions and consider the alternatives.
•
Which part of the system is operating erratically?
•
Can you connect with Stratagy Admin? Do you see any messages or random characters?
•
Do any of the indicator LEDs glow? Which ones? Do they stay on or do they blink?
•
Do you hear any beeps? How many? Are they long or short? Is the system making any
unusual noises?
•
Isolate the problem. Disconnect any peripheral equipment that may be connected to the COM or
parallel ports.Temporarily remove the programming PC to see if it is causing the problem. You
can connect a telephone port into a Stratagy voice port to verify operation when the Remote
terminal is not connected.
•
Make sure you are operating under the specified environmental conditions. These points serve
as a guide. They are not definitive problem solving techniques. Some problems require the
assistance of Toshiba Technical Support, but before you call, make sure of all the facts
surrounding the problem.

Initial Power Up

Before beginning to do any detailed troubleshooting, take a moment and refer back to the
installation section of this manual (see
steps have been taken for a proper installation.
Power up the system.
Table 11-1 Troubleshooting Tips
Problem Description
No activity. No LEDs, no beeps, no
display, no sound.
System seems to boot up. LEDs glow,
system beeps, but no display.
Note Before considering part failure,
take a moment and plug an
analog port into Stratagy's voice
port to see if it answers a call.
View boot sequence over COM port
using a communications software
such as HyperTerminal.
Stratagy begins to boot up with a
display, but does not reach Stratagy
Main menu screen.
System boots up to the Main menu,
but does not answer.
Stratagy I&M 06/02
Maintenance, Upgrades and Troubleshooting
Chapter 2 – Installation) to make sure that all the appropriate
Possible Explanation
• No incoming power.
• Bad power cable
• Bad power supply
• Bad motherboard
• Other major hardware failure (Stratagy replacement recommended)
• Problem with Stratagy Admin software
• Bad cable from Remote PC to Stratagy
• Problem with COM port used for Remote
Note failure on screen:
• CMOS failure
• Memory failure
• Flash drive failure
Bad flash drive
• Wrong analog port being used.
• Bad analog port from phone system.
• Bad line cord.
Troubleshooting
11-11