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Installation Guide
Stratagy Flash

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   Summary of Contents for Toshiba Stratagy Flash

  • Page 1

    Installation Guide Stratagy Flash...

  • Page 2

    TV broadcasts are transmitted through the busy-hold music feature of this voice processing system. Toshiba America Information Systems, Inc., hereby disclaims any liability arising out of the failure to obtain such a license. Publication Information ©...

  • Page 3

    TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.

  • Page 4: Limited Warranty

    The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option).

  • Page 5

    Always connect the Stratagy Flash system to a dedicated 110VAC outlet. ❐ If your Stratagy Flash installation is in an area with unreliable power, you should also install a Power Conditioner to avoid any failures that can be caused by power fluctuations, including hardware failure ™...

  • Page 6

    Stratagy’s serial Port 1 is reserved for SMDI communication. -XVW D )HZ 0RUH 7KLQJV ❐ Be sure to change the security code of the Shutdown Mailbox User ID 993. See the Stratagy Flash Installation Guide for details. ❐ When using an internal modem in the Stratagy Admin PC, remember that Stratagy Admin does not work with the COM 3 or 4 port.

  • Page 7

    Always connect the Stratagy Flash system to a dedicated 110VAC outlet. ❐ If your Stratagy Flash installation is in an area with unreliable power, you should also install a Power Conditioner to avoid any failures that can be caused by power fluctuations, including hardware failure ™...

  • Page 8

    Stratagy Voice Processing systems for SMDI integration. -XVW D )HZ 0RUH 7KLQJV ❐ Be sure to change the security code of the Shutdown Mailbox User ID 983. See the Stratagy Flash Installation Guide for details. ❐ When using an internal modem in the Stratagy Admin PC, remember that Stratagy Admin does not work with the COM 3 or 4 port.

  • Page 9: Table Of Contents

    Step 6: Verify Voice Playback, Basic Auto Attendant and Ports are Functioning Correctly ....9 Step 7: Install Stratagy Admin Software (VSA.3x) ................9 Step 8: Connect Stratagy Admin PC to Stratagy Flash ..............10 Local Connection..........................10 Remote Connection ........................11 Step 9: Configure Stratagy Admin Software ..................

  • Page 10

    %K Token............................20 SMDI Calling Party Identification ....................20 New User Tutorial Introductory Recording..................20 Step 14: Shut Down the Stratagy Flash System ................... 21 Step 15: (Optional) Back Up Database, Mailbox Names and Greetings ..........21 Chapter 3 – Maintenance Tools..............................

  • Page 11: Introduction

    This Installation Guide introduces you to the Stratagy Flash Voice Processing System and serves as a supplement to the Stratagy R3 I&M Manual . All information concerning the Stratagy Flash is contained in this document. Applicable references can be found in the Stratagy R3 I&M Manual .

  • Page 12: Related Documents/media

    • Stratagy System Administrator Guide • Stratagy Library CD-ROM • Stratagy Advisor CD-ROM For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Stratagy documentation and enables you to view, print, and download current publications. Stratagy Flash Installation Guide 02/02...

  • Page 13: Chapter 1 - The Grand Tour

    Error Correction Coding (ECC) for high reliability. The flash memory data storage device contains no moving parts, is fast, noiseless, light and rugged. It operates in the Stratagy Flash as an industry standard Integrated Drive Electronics (IDE) hard disk drive.

  • Page 14: Hardware

    Station Message Desk Interface (SMDI) and Port 2 for Stratagy Admin PC connection. The Stratagy Flash unit can be located on a desk/table top or wall mounted, if desired. Two wall- mounting screws and anchors are included with the system.

  • Page 15: On/off

    To reset the Stratagy Flash 1. Use Stratagy Admin or Telephone Admin to shut down the Stratagy application. 2. Unplug the Stratagy Flash’s power cord from the wall, wait a few seconds and then plug it back Status Light The status light indicates the state of the Stratagy application: •...

  • Page 16: Main Menu

    24. For a complete description of the standard Main Menu selections, see the Stratagy R3 I&M Manual. Quit Important! This function quits the Stratagy Admin program and does not shut down Stratagy. ➤ Press Alt+Q . The remote PC exits Admin and returns to the DOS prompt. Stratagy Flash Installation Guide 02/02...

  • Page 17: Exclusive Stratagy Flash Features

    User ID 999: System Administrator User ID Maximum Message Length The default maximum message length for the Stratagy Flash is 60 seconds. This is configurable on a mailbox-by-mailbox basis from the Options screen of each User ID Mailbox. Maximum Greeting Length The default maximum greeting length for both the current greeting and the custom busy greeting is 30 seconds.

  • Page 18

    The Grand Tour Unsupported Stratagy Features Stratagy Flash Installation Guide 02/02...

  • Page 19: Chapter 2 - Installation

    4. Remove any shipping tape and packing material used to protect the system during shipment. Retain the packing materials for re-use when transporting system hardware. Do not attempt to open the Stratagy Flash enclosure. There are no CAUTION! field-serviceable parts inside. Opening the Stratagy Flash system voids the warranty.

  • Page 20: Step 2: Select The Hardware Site

    • A UPS in areas where the power source is not stable (frequent power failures, brownouts, etc.). Environmental Considerations The area in which you locate the Stratagy Flash affects its operation. Place it in an appropriate area that is: •...

  • Page 21: Step 5: Set Up Stratagy Flash System Hardware

    Step 5: Set up Stratagy Flash System Hardware 1. If the Stratagy Flash is not going to be wall mounted, place the unit in the site determined. 2. Connect the RJ11C line cords from the Strata single line (analog) station ports to the corresponding Stratagy Flash port.

  • Page 22: Step 8: Connect Stratagy Admin Pc To Stratagy Flash

    Communication between the Stratagy Admin PC and the Stratagy Flash is accomplished by one of two methods: local or remote. Stratagy Flash uses the serial Port 2 by default to communicate with the Stratagy Admin PC. This setting can be changed using the admin_port parameter in the Stratagy System Configuration file...

  • Page 23: Remote Connection

    Installation Step 8: Connect Stratagy Admin PC to Stratagy Flash If you wish to purchase individual cabling/connectors/adapters in lieu of purchasing the Note Toshiba Stratagy Admin cable, we have provided the wiring diagrams (see Figures 3 and 4). 9-pin 9-pin...

  • Page 24: Step 9: Configure Stratagy Admin Software

    Step 9: Configure Stratagy Admin Software Stratagy Flash Modem The Stratagy Flash can communicate through a customer-supplied external modem. An external modem can be installed on the Stratagy Flash for a communication speed of 9600 baud. ➤ To install an external modem 1.

  • Page 25

    Disables monitoring of busy tones unless forced otherwise by country requirements. Sends only OK, connect, ring, no carrier, error and no answer result codes. Command Character Echo. Disables echoing of the commands to the screen. Stratagy Flash Installation Guide 02/02...

  • Page 26: Step 10: Access Stratagy Flash

    Type the telephone number (50 digits maximum). Do not use dashes (e.g., 9,7678989). Press Enter . Once the connection is made to the Stratagy Flash modem, a carrier tone is heard. The Stratagy Admin synchs up to the modem. A message reading Connection established appears briefly on the screen and the Main Menu displays.

  • Page 27: Step 11: Configure Stratagy Flash

    34). If this procedure is not followed and the system loses power, loss of customer information will result. To configure the Stratagy Flash, you may need to use the following menu selections available from the Tools option on the Main Menu: •...

  • Page 28: Telephone System Configuration

    This function modifies the following codes/integration patterns: • Telephone system dial codes – Stratagy Flash performs certain actions on your telephone system by using defined telephone system dial codes. To define the dial codes, you must modify the telephone system dial code parameters.

  • Page 29

    Stratagy Flash and Stratagy Flash is shut down and restarted. By shutting down and restarting Stratagy Flash, the changes take effect..or 2 .The changes are transmitted to Stratagy Flash but Stratagy Flash is not shut down or restarted. Until you restart Stratagy Flash, the changes do not take effect.

  • Page 30: Stratagy System Configuration

    Stratagy Flash and Stratagy Flash is shut down and restarted. By shutting down and restarting Stratagy Flash, the changes take effect..or 2 . The changes are transmitted to Stratagy Flash but Stratagy Flash is not shut down or restarted. Until you restart Stratagy Flash, the changes do not take effect.

  • Page 31

    Sets the sampling rate for outgoing greetings. The higher the sampling rate, the better the sound quality; however, the amount of disk space used is also higher. The recommended value for the Stratagy Flash is 24; for all other Stratagy systems, the recommended value is 64.

  • Page 32: Step 12: Program The Mailboxes

    ) is cleared when the call is completed. SMDI Calling Party Identification The Strata DK telephone system only provides the Stratagy Flash with incoming Calling Party ID via SMDI integration. Data messages or packets are sent into the system to provide information concerning the type of call and the calling party ID.

  • Page 33: Step 14: Shut Down The Stratagy Flash System

    18). • You made any changes to the Stratagy Flash programming. This ensures that if an error is encountered during boot up the Stratagy Flash will reboot using the most current database. Step 15: (Optional) Back Up Database, Mailbox Names and Greetings When you finish the installation process, we recommend that you back up your new database, mailbox names and greetings.

  • Page 34

    Installation Step 15: (Optional) Back Up Database, Mailbox Names and Greetings Stratagy Flash Installation Guide 02/02...

  • Page 35

    • Upgrade Stratagy Flash software • Retrieve trace files • Copy files to and from the flash memory of the Stratagy Flash and the Stratagy Admin PC’s hard drive • Configure the Stratagy Flash software • Change the Toshiba Plug and Play option •...

  • Page 36: Chapter 3 - Maintenance Tools

    Upgrade Stratagy Software • Retrieve Trace File • Filecopy Figure 6 shows the complete Tools menu. For the Telephone System Configuration, Toshiba Plug and Play, and Stratagy System Configuration options, see Step 11: “Configure Stratagy Flash” page 15 for details. Backup Utility...

  • Page 37: Backup Utility

    All names and greetings that have been recorded for all programmed mailboxes (personal and company). Backing up your Stratagy Flash system regularly enables you to restore the system with minimal data loss if the system fails. Messages cannot be backed up.

  • Page 38

    CAUTION! If Stratagy Flash is not rebooted, all ports remain in an off-hook condition. 8. When the backup is complete, press Y to reboot Stratagy Flash. The Stratagy Admin PC returns to the C:\VSA3 DOS prompt. Stratagy Flash Installation Guide...

  • Page 39: Restore Utility

    If Stratagy Flash is not rebooted, all ports remain in an off-hook condition. CAUTION! 7. When the restore is complete, press Y to reboot Stratagy Flash. The Stratagy Admin PC returns to the C:\VSA3 DOS prompt. When the Stratagy Flash status light becomes a solid green, Stratagy Flash is operational.

  • Page 40: Upgrade Stratagy Flash Software

    Loading the Stratagy Admin software can be done before/after connecting the Stratagy Admin PC to the Stratagy Flash. To upgrade Stratagy Flash system software, you need the correct set of upgrade disk(s). Because of possible errors that can be induced through the telephone network, CAUTION! Toshiba advises that you perform the Upgrade Utility on site.

  • Page 41: Retrieve Trace File

    4. Select the items you want included in the TRACE.OUT file. Refer to the field descriptions on page 5. When you are finished, press Alt + e . Once the data has been expanded, Stratagy Flash copies the file to the directory/file specified in Step 3 of this 3253 procedure.

  • Page 42

    System messages and trace events relating to the overall system. Interface Communication protocol between the Stratagy Flash and Stratagy Admin. Anything that happens to the Stratagy Flash from outside the system (e.g., detects Event voice, dial tones, ringing, etc.). Rover Actions that the Stratagy Flash takes (e.g., notifications and internal scheduling).

  • Page 43: Filecopy

    3. Highlight PC to copy from 3249 the Stratagy Admin PC or Stratagy to copy from the Stratagy Flash. Press Enter . 4. In the Copy From field, type the directory name, if necessary, and the file name. Note If a directory name is not entered, Filecopy searches the Stratagy Flash or Stratagy Admin directory (Stratagy Admin PC) for the file to be copied.

  • Page 44: Shut Down The Stratagy Flash

    To shut down the Stratagy Flash using the telephone dial pad 1. From the telephone dial pad, call Stratagy Flash. Once you dial into Stratagy Flash, the system answers with the standard company greeting. Stratagy Flash prompts you to enter the User ID.

  • Page 45

    To restart the Stratagy Flash system ➤ Unplug the Stratagy Flash’s power cord from the wall, wait a few seconds and then plug it back in. This automatically restarts the system and puts all channels on-hook and ready to accept calls.

  • Page 46: Automatic System Recovery

    Trace is enabled, it is automatically turned on when Stratagy Flash loads up and logs data until Stratagy Flash software is shut down. The Stratagy Flash stores the trace data in a text file called TRACE.OUT. The size of the trace file can be configured using the trace_cap parameter (see...

  • Page 47: Stratagy.log

    Diagnostics ➤ To enable TRACE.OUT 1. From the Main Menu, press Alt + s to select the shutdown function. Stratagy Flash asks for the password. 2. Enter the password (the default is Stratagy ) and press Enter . 3. From the Shutdown Menu, highlight Shutdown and Trace CURRENT Version option. Press Enter .

  • Page 48: Scandisk

    ➤ To perform ScanDisk 1. From the Main Menu, press Alt + s to select the shutdown function. Stratagy Flash asks for the password. 2. Enter the password (the default is Stratagy ) and press Enter . The Shutdown Menu displays.

  • Page 49: Index

    , 18 Stratagy system wall mount , 16 telephone system connections , 10 local integration , 11 modems , 17 SMDI , 11 remote , 10 Stratagy Admin PC , 13 log file Stratagy Flash Installation Guide 02/02...

  • Page 50

    , 29 scandisk retrieve file , 13 , 30 serial port trace filter setup screen shut down procedure trace out , 32 , 35 via telephone set enable , 23 , 19 shutdown procedure trace_cap parameter Stratagy Flash Installation Guide 02/02...

  • Page 51

    Stratagy Flash on/off Uninterruptible Power Supply (see UPS) unpack and inspect upgrade , 28 Stratagy software , 36 voice ports utilities , 36 scandisk verify Stratagy Flash functioning correctly voice ports , 23 upgrade wall mount Stratagy Flash Installation Guide 02/02...

  • Page 56

    To s h i b a A m e r i c a I n f o r m a t i o n S y s t e m s , I n c . Te l e c o m m u n i c a t i o n S y s t e m s D i v i s i o n 9740 Ir vine Blvd., Ir vine, CA 92618-1697 (949) 583-3700 www.telecom.toshiba.com © 2002 Toshiba America Information Systems, Inc. Printed in U.S.A.

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