Toshiba Stratagy IVP8 Installation And Maintenance Manual page 111

Table 5-1 Call Flow (continued)
Answer
Play Caller Name – User Accepts,
Rejects, or Transfers. Stratagy plays
"To accept... "
Accepts Call – User accepts call
(presses ). Stratagy
proceeds to connect the
caller.
Rejects Call – User rejects call
(presses ) and hangs up.
Stratagy proceeds to the
Ring No Answer condition.
Transfers Call with Announcement –
User transfers call with
announcement
(presses ). The user dials
the extension to transfer
the call and hangs up.
Stratagy plays "Your call is
being transferred to" with
the name recording or User
ID of the extension where
the call is being transferred
and Stratagy transfers the
call. Stratagy proceeds to
Start for the extension
transferred to.
Transfers Call without
Announcement – User
transfers the call without
announcement
(presses ). The user dials
the extension to transfer
the call and hangs up.
Stratagy asks the caller to
continue to hold and
transfers the call. Stratagy
proceeds to Start for the
extension transferred to.
Connect the Caller – If the user
accepts the call, Stratagy connects
the caller and the user.
Stratagy I&M 06/02
Busy
Caller Response – Stratagy directs
the call depending upon the caller's
response.
Hold – If the User ID's Busy Hold
is YES and the caller
presses to hold, Stratagy
starts a hold queue for this
User ID.
Another User ID – If the caller enters
another User ID, Stratagy
processes that User ID.
Nothing – If the caller does nothing,
Stratagy determines if
Store Messages is YES.
Store Messages – Stratagy
determines if Store Messages is
Yes.
Yes – Stratagy records the
caller's message. Then
determines if there is a
Copy Message To.
No – Stratagy determines if
there is a Copy Message
To.
Copy Message To – Stratagy
determines if Copy Message To
contains a valid User ID.
Yes – Stratagy copies/records
that message to that User
ID. Stratagy then proceeds
to the User ID Done chain.
No – Stratagy proceeds to the
User ID Done chain.
User ID Done Chain – Stratagy
determines if the User ID Done
chain is defined.
Yes – Stratagy follows the User
ID Done chain.
No – Stratagy follows the Done
chain of the Caller
Instructions User ID.
Caller Instructions User ID Done
Chain – Stratagy follows the Done
chain of the Caller Instructions User
ID (default 991).
How Stratagy Operates
How Stratagy Processes
Ring No Answer
Store Messages – Stratagy
determines if Store Messages is
Yes.
Yes – Stratagy records the
caller's message. Then
determines if there is a
Copy Message To mailbox.
No – Stratagy determines if
there is a Copy Message
To mailbox.
Copy Message To – Stratagy
determines if Copy Message To
contains a valid User ID.
Yes – Stratagy copies/records
that message to that User
ID. Stratagy then proceeds
to the User ID Done chain.
No – Stratagy proceeds to the
User ID Done chain.
User ID Done Chain – Stratagy
determines if this User ID Done
chain is defined.
Yes – Stratagy follows the User
ID Done chain.
No – Stratagy follows the Done
chain of the Caller
Instructions User ID.
Caller Instructions User ID Done
Chain – Stratagy follows the Done
chain of the Company Greeting User
ID (default 990).
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