User Id Mailboxes; Types Of Mailboxes; Customizing Mailboxes - Toshiba Stratagy IVP8 Installation And Maintenance Manual

How Stratagy Operates

User ID Mailboxes

User ID Mailboxes

Types of Mailboxes

User IDs fall into one of several general categories, based on how they are customized.
User
A typical User ID mailbox records messages from callers. A user can periodically check the User
ID for messages, or be notified by a variety of automatic notification methods. Typically, there is
one user for each User ID, although several User IDs may share a single extension because the users
themselves share a single telephone line.
Information
An information User ID mailbox does not accept messages from callers. Instead, Stratagy plays its
greeting to callers in order to provide them with information, such as the company's hours of
operation and location. No user or telephone extension corresponds to this type of User ID.
Control
Using Stratagy's Token Programming Language, a control User ID mailbox, directs the flow of a
call. Typically, it interacts with the caller in some way, then transfers the call to one or more
additional User IDs for further processing.
For example, a User ID might ask the caller to input his or her telephone number. If the telephone
number is seven digits long, Stratagy assumes it is valid and the User ID passes control to a second
User ID that makes use of that telephone number in some way (such as faxing a document to it). If
the telephone number is not seven digits long, Stratagy might transfer to a third User ID, which
would be an information box whose recording informs the caller that the telephone number was not
the right length. The User ID might then transfer control back to the original User ID to give the
caller another chance to enter the correct number of digits.

Customizing Mailboxes

Customizing User ID mailboxes involves defining User IDs using the following menus:
•
Users Menu—The Users Menu consists of three screens (Info/Status, Options, Group/Chains)
that enable you to define, delete, and list User ID mailboxes. Features to define include:
company directory entries, Do Not Disturb, Call Screening, Greetings, and control structures
such as Chains, Groups, and Menus. Once you have defined and saved a User ID, you can
customize it using the Auto and Notify Menus. (See
information.)
•
Auto (Scheduling) Menu—With the Auto Menu, you can set up automatic changes for each
User ID Mailbox. You can set these changes to occur at a specified time, on certain days of the
week, or on a specified date. For example, you can set up different daytime and nighttime
greetings. (See
•
Notify Menu—The Notify Menu enables you to program Stratagy to automatically call a user
to notify him of messages. Notification methods include beepers, other telephones, and office
paging systems. (See
In addition to the programming capabilities provided by the Users, Auto, and Notify Menus,
Stratagy provides:
•
Token Programming Language—Enables you to obtain additional features. These include
obtaining information from callers and message waiting light control. See
Programming
5-4
"Auto (Scheduling) Menu" on page 6-20
"Notify Menu" on page 6-27
for details.
Chapter 6 – Menus for detailed
for detailed information.)
for detailed information.)
Chapter 7 – Token
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