Toshiba Stratagy IVP8 Installation And Maintenance Manual page 108

How Stratagy Operates
How Stratagy Processes
5. Operator User ID (Default User ID 0) – This is the end of the Company Instructions User ID's
Done chain.
If a caller presses
destination mailbox, the prompt, "message sent" plays and the call transfers to the Operator.
Note
Company Greeting User ID
(default is User ID 990)
"Thank you for calling..."
Caller Instructions User ID
(default is User ID 991)
"To reach the person you are
calling, enter their extension
number.
To reach an Operator, press
or stay on the line."
Is the configuration option
Operator User ID
(default is User ID 0)
Process User ID 0
Figure 5-1 Movement Between User IDs
5-6

after recording a message for a User ID, the message is sent to the
This feature is only available during the original message recording. If the caller presses
while re-recording or during the Message menu prompts, the Stratagy system reacts as if
the caller has pressed .
New Call
Done Chain
Done chain
dtmf_gate
dtmf_gate
TRUE?
No
(Operator)
Follow Done chain of Company Greeting User ID
Caller enters DTMF
Caller enters DTMF
Yes
DTMF
Process the User ID.
Does this User ID have a valid
Done chain?
Yes
Follow the User ID
Done chain.
Caller on the Line?
"If you would like to speak to
the Operator, please say 'Yes'
at the tone."
Does Stratagy detect any
sound?
Yes No
Hang Up
Stratagy I&M

No
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