Caller Instructions; Sample Initial Greetings - Toshiba Stratagy IVP8 Installation And Maintenance Manual

Caller Instructions

By default, Stratagy plays the caller instructions directly after the company greeting. In addition,
Stratagy plays the caller instructions whenever it has nowhere else defined to continue processing.
Typically, caller instructions give the caller options for reaching departments or information.
Providing this information is important to help process the call.
"To reach the person you are calling, enter their extension number. To reach the Operator, press
0 or stay on the line."
You can record up to seven greetings (caller instructions) that you can schedule to play as needed.
➤
To record the Caller Instructions
1. Access Stratagy from your telephone using default User ID:
Change the security code as soon as possible.
Note
2. Record the caller instructions (see
➤
To customize the Caller Instructions User ID mailbox
1. From the Main Menu, press Alt+U to access the Users Menu.
2. Use the Auto Menu to schedule the greetings to play as needed.
For detailed information about customization, see
Customization Examples.

Sample Initial Greetings

The following sample greetings play as a result of chaining the Company Greeting User ID mailbox
(990) to the Caller Instructions User ID mailbox (991).
990 Thank you for calling (company name).
991 To reach the person you are calling, enter his extension. For information about our company
products and services, press 1. For customer support, press 2. For sales, press 3. To access the
employee directory, enter 411. To reach the Operator, press 0 or stay on the line.
990 Good afternoon. Thank you for calling (company name).
991 If you know the extension of the person you are calling, you may enter it now. Otherwise, press
0 or stay on the line for Operator assistance.
990 Thank you for calling (company name).
991 Sorry, our offices are closed. To leave a message in our Operator's mailbox, press 0. Or call
during regular business hours – 8:00 to 5:00 Monday through Friday.
990 Thank you for calling (company name).
991 Our offices are closed July 4th to celebrate Independence Day. Please call back during regular
business hours.
Stratagy I&M 06/02
991
"Record Mailbox Greetings" on page
Chapter 6 – Menus
Example 1
Example 2
Example 3
Example 4
Special Greeting User ID Mailboxes
Initial Greeting Mailboxes
and Security Code:
991997
B-1).
and Chapter 8 –
.
B-3