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Telecommunication Systems Division
®
Voice Processing Systems
Stratagy Flash, IVP8
User Guide
June 2002

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  • Page 1

    Telecommunication Systems Division ® Voice Processing Systems Stratagy Flash, IVP8 User Guide June 2002...

  • Page 2

    Strata is a registered trademark of Toshiba Corporation. components as engineering or manufacturing methods may warrant. Stratagy and Perception are registered trademarks of Toshiba STG-UG-FL/I8-VA America Information Systems, Inc.

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    TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.

  • Page 4

    The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option).

  • Page 5: Table Of Contents

    Contents Introduction Organization ........................ v Conventions ........................ vi Action/Response Table ..................vii Related Documents/Media ..................vii Stratagy eBrochure and Advisor CD-ROM ............viii Chapter 1 – The Grand Tour Overview ........................2 Features to Personalize Your Mailbox ................ 4 Message Queues ......................4 New Message Queue .....................

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    Contents Chapter 2 – Getting Started Message Destination Selections ...................9 Personal Distribution Lists ..................9 System Distribution Lists ..................10 Directory ......................10 User Options .......................10 User Prompts ......................11 User Tutorial (New User) ...................11 Chapter 2 – Getting Started User Tutorial .......................13 Chapter 3 – Play Messages Access Messages ......................21 Playback Controls .......................22 Play Your Messages ....................24...

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    Contents Appendix A – Using Stratagy with a Strata CTX Create or Record Over Your Busy Greeting ............55 Select Your Busy Greeting .................. 56 Record Your Name ....................57 Change Your Message Notification ..............58 Review Your Option Settings ................59 Manage Your Lists .....................

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    Contents Appendix B – Using Stratagy with a Strata Legacy System Stratagy User Guide 06/02...

  • Page 9: Introduction

    Introduction This guide describes the voice messaging capabilities and procedures for making the Stratagy Flash and Stratagy IVP8 Voice Processing Systems work for you. Organization This guide is divided as follows: • Chapter 1 – The Grand Tour is an overview of the Stratagy system. Topics covered are: features to personalize your mailbox;...

  • Page 10: Conventions

    Extension Number The naming convention for DKT assignments within Note Toshiba is Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN.

  • Page 11: Action/response Table

    Stratagy Voice Processing Installation and Maintenance Manual • Stratagy System Administrator Guide • Stratagy Library CD-ROM For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Stratagy documentation and enables you to view, print, and download current publications. Stratagy User Guide 06/02...

  • Page 12: Stratagy Ebrochure And Advisor Cd-rom

    Introduction Related Documents/Media Stratagy eBrochure and Advisor CD-ROM Packaged with every Stratagy shipped is a CD-ROM containing Stratagy eBrochure, and an end-user tutorial, Stratagy Advisor. eBrochure The eBrochure provides a description of each of the Stratagy products along with audio supplemented mini-demonstrations illustrating the capabilities of Stratagy voice processing.

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    The Grand Tour This chapter provides an overview of the system and covers the following general topics: • Features to personalize your mailbox • Message queues • Message types • Greetings • Special delivery options • Future delivery • Message destination selections •...

  • Page 14: Chapter 1 - The Grand Tour Overview

    The Grand Tour Overview Overview Stratagy manages multiple voice processing functions simultaneously 24-hours-a-day, 7-days-a-week. Your mailbox, referred to as a User ID in Stratagy, is always available for callers to leave private voice messages. In addition, you can update your greeting at your convenience or send and receive messages from any tone-dialing telephone.

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    The Grand Tour Overview Exit User Mode ESSAGES ESSAGES ANAGE AILBOX Play the next message Enter one of the following: Change your Greeting Save the current message Change your User Options User ID plus Delete the current message Manage your Lists Directory plus name Forward the current message Select...

  • Page 16: Features To Personalize Your Mailbox

    The Grand Tour Features to Personalize Your Mailbox Features to Personalize Your Mailbox The Stratagy Voice Processing System offers a variety of features to personalize your User ID Mailbox. The following are a few of those features: • User ID Mailbox Security Code – Your User ID mailbox has a security code. The code must be entered by you in order to “log into”...

  • Page 17: Saved Message Queue

    The Grand Tour Message Queues Messages that you have partially heard (five seconds or longer) are called Pending messages. They remain in the New Message Queue, the Message Waiting LED is turned off, and a Return Receipt is sent, if applicable. Note The Pending messages feature is available on a mailbox-to-mailbox basis.

  • Page 18: Message Types

    The Grand Tour Message Types Message Types New and Saved Messages can consist of the following special types of messages— forwarded and message reply. Forwarded Message Any message sent to you can be forwarded to a single destination or a personal or system distribution list.

  • Page 19: Greetings

    The Grand Tour Greetings Greetings You can select either a personal or system greeting to play to callers when you do not answer or when your telephone is busy. Depending on how your system is configured, callers may hear a separate busy greeting—the system or the custom busy greeting.

  • Page 20: Special Delivery Options

    The Grand Tour Special Delivery Options Special Delivery Options In addition to recording and sending a new message, you can mark the message urgent, private, or request a return receipt. Urgent Messages can be marked urgent by the sender and always play first in the New Message Queue.

  • Page 21: Message Destination Selections

    The Grand Tour Message Destination Selections Message Destination Selections At the beginning of the Send Messages menu, you are asked to enter the message destination(s).You can choose to enter a single destination (e.g., User ID) or multiple destinations (e.g., personal list, User ID, system list). Entering the Multiple Destinations option enables you to address your message to all the recipients at the start of the menu.

  • Page 22: System Distribution Lists

    The Grand Tour User Options System Distribution Lists In addition to Personal Distribution Lists, Stratagy supports system-wide distribution lists created by the System Administrator for use by everyone in your company. You should check with your System Administrator to find out which lists are available. Whenever you enter the list number, the “list comment”...

  • Page 23: User Prompts

    The Grand Tour User Prompts • Busy Greeting – You can record your own custom busy greeting that plays when callers reach your extension, and it is busy. • Message Notification – Your User ID can have up to 10 notification records programmed by the System Administrator with a specific notification method (message waiting lights, stutter dial tone, pagers, voice, etc.) and the time/day when that notification record applies.

  • Page 24

    The Grand Tour User Tutorial (New User) Stratagy User Guide 06/02...

  • Page 25: Chapter 2 - Getting Started

    Getting Started This chapter instructs you on accessing and exiting your mailbox and outlines the user tutorial steps. User Tutorial When you log on to the Stratagy Voice Processing system for the very first time, you hear a tutorial that walks you through the following basic steps: •...

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    Getting Started Step 1: Access Your Mailbox Step 1: Access Your Mailbox The Main Menu (shown below) is your starting point for all of Stratagy’s messaging features. Pressing from most menus returns you to the Main Menu. To access your mailbox, you need to know: •...

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    Getting Started Step 1: Access Your Mailbox 1. From an internal The system answers with your standard company telephone, call Stratagy greeting. on ___________ ...or from an external telephone, call Stratagy on ___________. 2. When Stratagy answers, Stratagy prompts you to enter your User ID. press 3.

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    Getting Started Step 2: Record Your Name Step 2: Record Your Name Your name is announced whenever you log onto your mailbox, the directory is accessed, the system greeting is selected, or when a message is sent by another Stratagy user. Some Stratagy systems may not be configured to play your name when you log Note on to your mailbox.

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    Sample Greeting “Hi. This is Mary Smith of the Toshiba Marketing Department. It is Monday, June 19, and I am in the office today. I am either on the telephone or have stepped away for a few minutes and your call has been forwarded to my voice mailbox.

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    Getting Started Step 4: Change Your Security Code Step 4: Change Your Security Code The tutorial prompts you to change your mailbox’s security code from the preassigned code. You should change your security code on a regular basis thereafter to ensure the privacy of your messages and personal greetings (see “Change Your Security Code”...

  • Page 31

    To exit your mailbox, When you press to hang up, you hear “Thank you for calling. Good-bye.” press to hang up from a Toshiba telephone system ...or to hang up from another manufacturer’s telephone system ...or to exit the user Stratagy can be configured so that you can exit your mailbox without leaving the Stratagy system.

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    Getting Started Step 5: Exit Your Mailbox or User Mode Stratagy User Guide 06/02...

  • Page 33: Chapter 3 - Play Messages

    Play Messages This chapter explains how to use the Play Messages feature. It discusses: • Access Messages • Playback Controls • Play your messages • Special functions Depending upon your telephone system and telephone, a message waiting light is lit on your telephone when a voice message has been left for you on the Stratagy system.

  • Page 34: Playback Controls

    Play Messages Playback Controls If new messages arrive while you are accessing your mailbox, Stratagy notifies you that a new message is in the queue upon returning to the Main menu. Playback Controls While playing a message, you can pause, control the volume, location, and speed of playback using the following keys (shown below).

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    Play Messages Playback Controls Play Next Message Plays next message in queue. If you are at the last message in the queue, goes to the first message in the same queue. Play Previous Message Plays previous message in queue. If you are at the first message in the queue, goes to the last message in the same queue.

  • Page 36: Play Your Messages

    Play Messages Play Your Messages Play Your Messages When you access your mailbox, Stratagy tells you the number of urgent, new and saved messages (if supported by your system; check with your System Administrator) you have in your mailbox. If your mailbox is empty, the Stratagy prompts do not include “press to play messages.”...

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    Play Messages Play Your Messages 1. From the Main Menu, A message plays. press Play Messages. Once you play a message, Stratagy prompts you with the Play Messages Menu until you press to exit the menu or you activate another selection. While the message plays, you can select pause/...

  • Page 38

    Play Messages Play Your Messages Forward the current With the exception of private messages, all messages can be forwarded to a single user, multiple users, or a message destination list. See “Forward a Message” page 37 for details on this feature. Reply to the current Your reply is sent to the originator of the message.

  • Page 39: Special Functions

    Play Messages Special Functions Special Functions You can check the date and time a message was sent, or review a message set for future delivery in the Play Messages menu. When you play a message, this option is available by pressing Special Functions.

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    Play Messages Special Functions Return to the Stratagy tells you the total number of messages that will be deleted when you log out of your mailbox, and Special Functions then returns to the Special Functions Menu. Menu Continuous Delete Deletes multiple messages at one time in your New or Saved Message Queue without additional action from you.

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    Play Messages Special Functions Important! The playback starts with the first message in the queue and continues until the preset time has expired. If there are two queues—new and saved—the playback occurs only in the queue you are in when you press for continuous playback.

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    Play Messages Special Functions Stratagy User Guide 06/02...

  • Page 43

    Send Messages From any tone-dialing telephone, you can record and send a message to a user, several users, or to a personal or system distribution list. This chapter covers: • Recording controls • Send a message • Forward a message •...

  • Page 44: Chapter 4 - Send Messages Recording Controls

    Send Messages Recording Controls Recording Controls While recording a message, you can pause/resume the recording or end the recording using the following keys (shown below). Pause/Resume (toggle or 30 secs.) End recording 3096 Pause/Resume (toggle or 30 seconds) At any time while recording messages to another mailbox in the system, you can press to pause for 30 seconds.

  • Page 45: Send A Message

    Send Messages Send a Message Send a Message Using the Send Messages Menu (shown below), you can record a message and send it to a single mailbox or multiple destinations (e.g., personal or system distribution list), forward a message (with a comment), or reply to a message sent you. From the Main Menu: While recording a message, you Play Messages...

  • Page 46

    Send Messages Send a Message 1. From the Main Menu, Stratagy prompts you to enter the destination (i.e., press Send Messages. User ID, Personal, System List, or Multiple Destinations). 2. Enter one of the Note A message can be sent to a total of 33 following destinations: destinations, including destinations entered in Additional Destinations option (see...

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    Send Messages Send a Message • System List You are prompted for the destination list number. Stratagy plays the list comment or number for Enter a list number confirmation. Ask your System Administrator for more information about System Lists. 8VHU ,' •...

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    Send Messages Send a Message Special Delivery You can send a message as urgent, private, or with a return receipt request. The settings can be used in any Options combination and changed prior to sending the message. “Special Delivery Options” page 43 instructions on using this option.

  • Page 49: Forward A Message

    Send Messages Forward a Message Forward a Message Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comment) is optional. 1. From the Play Messages Stratagy prompts you to enter the destination (i.e., Menu, press Forward...

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    Send Messages Forward a Message • Personal List You are prompted for the destination list number. Stratagy plays the list comment or number for Enter a list number confirmation. See “Manage Your Lists” page 60 create or revise a destination (distribution) list. •...

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    Send Messages Forward a Message Select Additional Send the forwarded message to additional 8VHU ,' destinations. Valid entries: Destinations You cannot enter Multiple Destinations. Special Delivery You can send a message as urgent, private, or with a Options return receipt request. The settings can be used in any combination and changed prior to sending the message.

  • Page 52: Reply To The Current Message

    Send Messages Reply to the Current Message Reply to the Current Message Stratagy lets you reply to a message that you are currently playing. When you reply to a message, you do not have to select the source of the message as a destination since Stratagy “remembers”...

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    Send Messages Reply to the Current Message Append reply The appended reply plays after the already recorded portion. The system prompts you to record at the beep. Press when done. Select Additional Send the message to additional destinations. You may repeat this step as often as necessary.

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    Send Messages Reply to the Current Message • System List You are prompted for the destination list number. Stratagy plays the list comment or number for Enter a list number confirmation. Ask your System Administrator for more information about System Lists. Special Delivery You can send a message as urgent, private, or with a return receipt request.

  • Page 55: Special Delivery Options

    Send Messages Special Delivery Options Special Delivery Options You can send a message as urgent, private, or with a return receipt request. The settings can be used in any combination and changed prior to sending the message. When you send, forward or reply to a message, this option is available by pressing Special Delivery Options.

  • Page 56: Future Delivery

    Send Messages Future Delivery Future Delivery Stratagy can be configured so that your message is delivered at a future specified time and date. After marking the message for future delivery, you can review (play, save, delete) the message at any time before it is sent. See Chapter 3 –...

  • Page 57: Chapter 5 - Manage Mailbox

    Manage Mailbox Stratagy provides special options to customize and manage your mailbox features (menu shown below). From the Main Menu: Manage Mailbox Change your Greeting Change your User Options Manage your Lists Manage your Guest User IDs Return to Main Menu Stratagy User Guide 06/02...

  • Page 58: Change Your Greeting

    Manage Mailbox Change Your Greeting Change Your Greeting You can select either a personal or system greeting to play callers when you do not answer or when your telephone is busy. This section discusses the three basic greeting controls (menu shown below): •...

  • Page 59: Create Or Record Over A Personal Greeting

    Manage Mailbox Change Your Greeting Create or Record Over a Personal Greeting Personal greetings should be informative and advise callers when you will be available to return their calls or respond to their messages. You can update personal greetings as often as you want. You can store up to seven different recorded greetings from which you can choose as your personal greeting.

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    Manage Mailbox Change Your Greeting Sample Greeting “Hi. This is Mary Smith of the Toshiba Marketing Department. It is Monday, June 19, and I am in the office today. I am either on the telephone or have stepped away for a few minutes and your call has been forwarded to my voice mailbox.

  • Page 61: Change Your Greeting Selection

    Manage Mailbox Change Your Greeting Change Your Greeting Selection 1. From the Main Menu, Stratagy plays the Manage Mailbox Menu. press Manage Mailbox. 2. Press Change your Stratagy prompts with a list of options from the Greeting. Change Your Greeting Menu. 3.

  • Page 62: Review A Greeting

    Manage Mailbox Change Your Greeting Review a Greeting 1. From the Main Menu, Stratagy plays the Manage Mailbox Menu. press Manage Mailbox. 2. Press Change your Stratagy plays a list of options from the Change Greeting. Your Greeting Menu. 3. Press to review the The current greeting plays.

  • Page 63: Change Your User Options

    Manage Mailbox Change Your User Options Change Your User Options Stratagy provides a number of special options to improve time management and productivity (menu shown below). For example, the DND feature can provide blocks of time for meetings or projects uninterrupted by the ringing of a telephone. From the Main Menu: Record Manage Mailbox...

  • Page 64: Change Your Do Not Disturb (dnd) Setting

    Manage Mailbox Change Your User Options Change Your Do Not Disturb (DND) Setting If you set this feature to on, stratagy automatically sends calls to your User ID (mailbox) without first ringing your telephone. The System Administrator can also set this feature to turn on or off automatically at pre-scheduled times and/or days of the week.

  • Page 65: Change Your Call Screening Setting

    Manage Mailbox Change Your User Options Change Your Call Screening Setting If you set this feature to on, Stratagy asks callers for their name and company. Without the caller’s knowledge, the system relays that information to you and provides you with special options to handle the call (menu shown below).

  • Page 66: Change Your Security Code

    Manage Mailbox Change Your User Options Change Your Security Code Each User ID in the system has a security code. The code must be entered by you in order to “log on” to your User ID mailbox, enabling you to access your messages, settings, greetings, etc.

  • Page 67: Create Or Record Over Your Busy Greeting

    Manage Mailbox Change Your User Options Create or Record Over Your Busy Greeting You can record your own custom busy greeting that plays when callers reach your extension and it is busy. While your callers are listening to the busy greeting, they can enter a different User ID, press to hold (if configured for your mailbox by the System Administrator), or remain on the line to leave a message.

  • Page 68: Select Your Busy Greeting

    Manage Mailbox Change Your User Options 6. Press to return to the You can select another user Manage Mailbox Manage Mailbox Menu option..or to return to the You can select another Main Menu option. Main Menu. Select Your Busy Greeting 1.

  • Page 69: Record Your Name

    Manage Mailbox Change Your User Options Record Your Name Your name is announced whenever you log onto your mailbox, the directory is accessed, the system greeting is selected, or when a message is sent by another Stratagy user. Stratagy prompts you through the entire recording sequence. You can re-record your name at any time simply by repeating these steps.

  • Page 70: Change Your Message Notification

    Manage Mailbox Change Your User Options Append recording You can add a short comment that plays at the end of the recording (for example, a vacation Press when done. announcement). Cancel recording You can cancel your newly recorded name (and extension) and return to the previous menu.

  • Page 71: Review Your Option Settings

    Manage Mailbox Change Your User Options 5. Press an option number: Enable/disable Pressing toggles the notification template between Enable and Disable. After pressing notification template prompt verifies the current status. (toggle) Change notification Stratagy verifies the telephone number entered. digits. Enter the new notification telephone number’s digits and press .

  • Page 72: Manage Your Lists

    Manage Mailbox Manage Your Lists Manage Your Lists Stratagy provides the ability to create and manage up to seven personal distribution lists. The lists consist of the User IDs to which you most frequently send messages. At the time you create a list, you are given the option of recording a “list comment” that serves as a title or name for the list.

  • Page 73

    Manage Mailbox Manage Your Lists 4. After selecting a list, you can press: Review your current The system prompts you with the name (and extension) of each User ID on the list. list Add a User ID to the Stratagy prompts you to enter the User ID. list Enter the User ID.

  • Page 74: Manage Guest User Ids

    Manage Mailbox Manage Guest User IDs Manage Guest User IDs Guest User IDs provide limited access to the Stratagy system for temporary and project-oriented employees, such as consultants and contractors. Guest users can only send messages to their Host User ID and other guests of their Host User ID. The Guest User IDs are selected from a system-generated list and assigned on a per- use basis.

  • Page 75: Use Guest User Ids

    Manage Mailbox Use Guest User IDs Delete a Guest User Stratagy prompts you to enter the User ID. Enter the User ID. The system confirms the Guest User ID is deleted. Press when done. Review your Guest The system lists your Guest User ID numbers. User IDs 4.

  • Page 76

    Manage Mailbox Use Guest User IDs Stratagy User Guide 06/02...

  • Page 77: Appendix A - Using Stratagy With A Strata Ctx

    Using Stratagy with a Strata CTX This appendix covers the use of Stratagy Release 3.3 or higher voice mail with the Strata CTX. Call Forward, Message Waiting, Direct Transfer to Voice Mail and Voice Mail Conference features are all described. Note Check with your System Administrator about your company’s phone system and telephones.

  • Page 78

    Using Stratagy with a Strata CTX Call Forward To use the Call Forward button sequence Follow the instructions in Table 1 below shown under “Button Sequence.” Some features require additional input, such as: • Destination – If the destination is an outside number, press after entering the ÆÃ...

  • Page 79: Message Waiting

    Using Stratagy with a Strata CTX Message Waiting Message Waiting Use your LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your phone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs.

  • Page 80: Turning On/off Message Waiting Led On Another Extension

    Call Record to Stratagy If your company’s Stratagy is connected to a Toshiba Strata CTX with SMDI integration, you have an additional feature at your disposal—Call Record. While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox.

  • Page 81: Pause/resume Recording

    Using Stratagy with a Strata CTX Call Record to Stratagy To record a call 5HFRUG 1. With a call in progress, press If you are using the auto method, the Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate.

  • Page 82: Direct Transfer To Voice Mailbox

    Using Stratagy with a Strata CTX Direct Transfer to Voice Mailbox Direct Transfer to Voice Mailbox An internal user on the Strata CTX can transfer a call directly to another person’s voice mailbox without waiting for the call to forward from the called party’s telephone.

  • Page 83: Appendix B - Using Stratagy With A Strata Legacy System

    DK280. Any reference to DK40i should be read to include DK40 and DK16e. • The naming convention for DKT assignments within Toshiba is Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN.

  • Page 84: Call Forward

    System Administrator if Voice Mail ID codes are required. • With most Toshiba proprietary telephones, you can store the sequence of steps on a Speed Dial button for quick access. Refer to the appropriate Quick Reference or User Guide for your telephone for information and instructions on using Speed Dial buttons.

  • Page 85

    In order for the button to function properly while using the Stratagy system with a 6SHHG 'LDO Toshiba Strata system, the 5(3 6'6 5HGLDO ) button and the button must be provided on your Toshiba proprietary telephone. Stratagy User Guide 06/02...

  • Page 86

    Using Stratagy with a Strata Legacy System Call Forward To forward calls to Stratagy &DOO 1. Press the appropriate The Call Forward LED flashes, or you hear a )RUZDUG button confirmation tone..or press the extension You hear a confirmation tone if an access code is dialed.

  • Page 87

    Using Stratagy with a Strata Legacy System Call Forward 3. (Optional) For Call Some older telephones do not have Note 6SHHG 'LDO 5HGLDO Forward-No Answer and buttons. You Call Forward- Busy/No may need to press ) + the Answer, you can set the number of seconds (08~60) + number of seconds that + the number of seconds (08~60) + .

  • Page 88: Cancel Call Forward

    Using Stratagy with a Strata Legacy System Call Forward Cancel Call Forward &DOO 1. Press the appropriate The Call Forward LED turns OFF, or you hear a )RUZDUG button, then confirmation tone. Call Forward registration is 6SNU canceled..or press the extension You hear a confirmation dial tone.

  • Page 89: Message Retrieval

    Using Stratagy with a Strata Legacy System Message Retrieval Message Retrieval You can program your or phantom extension number/message waiting buttons to automatically retrieve your voice mail messages when you press it. Skip to “To retrieve messages with Msg or Phantom Extension Number/Message Waiting button”...

  • Page 90

    5HGLDO phantom extension number + Note If you have a Toshiba telephone system, see Chapter 5 – Manage Mailbox further instructions on using the Call Forward and Message Retrieval features. If you have one of the telephones listed in that chapter, you may need to program your telephone (once) so that the message waiting key works properly.

  • Page 91: Glossary

    Glossary This glossary defines frequently-used Stratagy voice processing system features and functions. Term Definition You can select your custom busy or the system busy greeting Busy Greeting for callers to hear when your telephone is busy. If you do not record your custom busy greeting, the system busy greeting automatically plays.

  • Page 92

    Glossary Directory ~ Name Recording Term Definition A caller enters digits corresponding to the first few letters of a Directory user’s name and Stratagy plays the recorded name (and optionally extension) that matches the entered digits. Stratagy offers the caller the option of selecting the name and being transferred or hearing the next name.

  • Page 93

    Glossary New Message Queue ~ System Administrator Term Definition There are two message queues: new and saved. The new New Message Queue message queue contains unheard and partially heard messages. When playing new messages, urgent messages always play first. You may record up to seven personal greetings that are played Personal Greetings for callers when you are unavailable.

  • Page 94

    Glossary System Greeting ~ User Notification Term Definition Pre-recorded greeting that adds your recorded name (and System Greeting extension, if required): “Please leave a message for (name).” Can be used by any user on the Stratagy system. Based on your selection, callers hear the system greeting or a personal greeting.

  • Page 95: Index

    Index call screening, change about this guide security code, conventions, your greeting, organization, your user options, related documents/media, continuous access your mailbox, delete, play, basic functions delete, destination forward, additional users, 35, 39, play, directory, 10, 34, 37, replay current message, multiple destinations, reply, personal list, 9, 34, 38,...

  • Page 96

    Index F ~ M personalize, security code, FIFO, manage forward message, 6, 26, guest user IDs, future delivery, lists, review, mailbox, setting, menu change your user options, greeting, getting started, main, greeting manage mailbox, busy, 7, 55, play messages, change, send messages, personal, message waiting,...

  • Page 97

    Index N ~ R notification, change speed, play, continuous delete, private, 8, continuous play, queues, go forward (advance), reply, 6, 26, next message, re-record, pause/resume, 23, 25, 38, return receipt request, 8, previous message, review recording, replay, saved message queue, 5, volume, send, playback controls,...

  • Page 98

    23, continuous play, date/time, future delivery review, new/saved queue, Strata DK24/56/96, 8/16 and 280 telephones call forward, message retrieval, system distribution list, 35, 38, greeting, Toshiba telephone systems, 71, tutorial, Stratagy ES Advisor, viii user, Stratagy User Guide 06/02...

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