Introduction; Organization - Toshiba Stratagy IVP8 Installation And Maintenance Manual

Introduction

This Installation and Maintenance (I&M) Manual provides detailed step-by-step instructions for
installing, programming, and maintaining Stratagy Flash and IVP8 voice processing systems. It is
intended for qualified Service Technicians (Installers) and System Administrators.
Unless noted otherwise in this book, references to Stratagy apply to Stratagy Flash and IVP8.

Organization

This manual is divided into the following chapters:
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Chapter 1 – Overview gives a brief description of the Flash and IVP8 products.
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Chapter 2 – Installation covers the unpacking, installing and setting up of Stratagy systems.
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Chapter 3 – Access and Use Stratagy gives information on how to access the Stratagy systems,
on-line help functions, system shutdown, main menu options and a description of the main menu
fields.
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Chapter 4 – Configure Stratagy provides detailed information about defining the Stratagy
system configuration and integration.
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Chapter 5 – How Stratagy Operates gives you an overview of the basic concepts of the system
— user ID mailboxes, call processing, etc. It also covers the basic system features and how to
program each one.
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Chapter 6 – Menus gives User, Auto (Scheduling), and Notify Menu screens and field
descriptions. It also provides instructions on creating, modifying, copying and deleting
mailboxes.
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Chapter 7 – Token Programming provides detailed instructions for customizing and
administering the Stratagy system. A complete list of tokens and descriptions are included.
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Chapter 8 – Customization Examples shows how to customize User IDs to record messages
from callers, provide information to callers, or direct the flow of a call.
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Chapter 9 – AMIS Networking provides a complete list of Audio Messaging Interchange
Specification (AMIS) parameters and information on configuring Stratagy for AMIS.
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Chapter 10 – System Reports covers running, viewing, saving and printing reports.
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Chapter 11 – Maintenance, Upgrades and Troubleshooting contains instructions on using
the backup and restore utilities, procedures for upgrading Stratagy software, retrieving trace
files, file copying and basic troubleshooting procedures.
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Appendix A – Checklists/Forms provides surveys, checklists, and forms to assist in the
installation of Stratagy systems.
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Appendix B – Special Greeting User ID Mailboxes gives instructions on setting up the Initial
Greeting, Directory and Operator Mailbox greetings.
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Index
Stratagy I&M 06/02
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