Toshiba Stratagy IVP8 Installation And Maintenance Manual page 103

How Stratagy Operates
Stratagy connects to standard analog extensions on the telephone system. To the telephone system,
Stratagy looks like several ordinary telephones, not special digital or "fancy" telephone sets.
The telephone system controls the incoming calls until it directs them to Stratagy by ringing its
"telephone" or port. Once a call rings on a Stratagy port, Stratagy answers and then performs the
actions it is programmed to perform.
Stratagy's design revolves around User ID mailboxes. How a User ID has been customized
determines what a caller hears and is able to do (see
example, if User ID 990 contains the initial company greeting, a caller accessing User ID 990 hears
the greeting recorded as the greeting for User ID 990.
Call processing control in Stratagy involves User IDs, chains, groups, menus, and a token
programming language. Using these control structures, you can define virtually any call handling
method.
This chapter discusses:
•
User IDs
•
Call processing control
•
User ID mailboxes
•
How Stratagy processes User IDs and User ID mailboxes
User IDs
All of Stratagy's User IDs are stored in a flatfile database. As a result, every User ID in Stratagy
must be unique; you cannot have two User IDs with the same number.
Whenever a caller enters a User ID, Stratagy always accesses the same User ID. The exception is
single-digit menus. If you define a single-digit menu key (0~9), Stratagy processes the User ID
given for the menu key rather than the User ID with the single digit number. For example, if a caller
were in User ID 100 and User ID 100 had a single-digit key 0 mapped to User ID 222, then by
pressing 0 the caller would be sent to User ID 222 rather than to the operator defined by User ID 0.
Stratagy I&M 06/02
Chapter 4 – Configure Stratagy
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for details). For
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