Vertical WAVE IP 2500 Installation Manual page 80

Wave IP 2500 Installation Guide
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You can install the workstation applications on a terminal server running Citrix MetaFrame or
Windows Terminal Services. For instructions, see Appendix C, "Using Wave Workstation
Applications with Microsoft Terminal Services or Citrix MetaFrame."
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In order to install any of the Wave workstation applications, you must be logged on as a user
with Administrator rights.
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ViewPoint is the most efficient way to use Wave, and some Wave features are available only
through ViewPoint. However, ViewPoint is not required in order to make and receive calls, and
most Wave features can be accessed without it by using the telephone commands. See the Wave
ViewPoint User Guide for a list of ViewPoint-only features.
You can install ViewPoint on any Windows PC on the network that meets the requirements
described on page 6-2.
Note:
Users will be able to run Call Log reports from the ViewPoint Tools menu if a Wave Contact
Center license is present on the Wave IP 2500. For more about the Call Log reports, click Help
on the Contact Center Reporter toolbar.
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In addition to the PC requirements described on page 6-3, a user must have the following to
install and use the TAPI SP:
•
•

The Wave Contact Center Reporter is installed automatically along with ViewPoint.
A Wave user name and station ID. You cannot use station ID 0.
A Windows telephony location that allows the user to place calls. Typically, you need to
configure your area code and external dialing prefix, for example "9".
For Review Only - Draft Document 09/07/07
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