Vertical Impact SCS Manuals

Manuals and User Guides for Vertical Impact SCS. We have 2 Vertical Impact SCS manuals available for free PDF download: User Manual, Quick Reference Manual

Vertical Impact SCS User Manual

Vertical Impact SCS User Manual (146 pages)

Wave Phone

Brand: Vertical | Category: Telephone | Size: 1.94 MB

Table of Contents

Table of Contents
3
Chapter 1 - Introduction

13
- How to Use this Guide
  13
  - Wave Phone Features
    13
  - Specific Phone Model Information and Features
    13
- Getting Help
  14
- List of Features by Phone Type
  15
Call Park

15
- Directed
  
  15
- Self
  
  15
Call Pickup

15
Chapter 2 - Basic Operation

19
- Wave Phone Account Management
  19
- Basic Phone Handling
  24
  - Using a Wave Phone
    24
  - Answering Calls
    27
  - Switching between Calls
    27
  - Ending a Call
    28
  - Making Calls
    28
  - Using Account Codes
    30
- Voicemail Management
  32
  - Listening to Messages
    32
  - Managing Messages
    35
    
    Forwarding a Message
    35
    
    Replying to a Message
    35
Chapter 3 - Using Wave Phone Features

39
- Authorization Codes
  40
  - Using Authorization Codes [ALL]
    40
- Auto Dial
  40
  - Programming and Using an Auto Dial Key [D]
    40
    
    Digital Phones
    40
- Call History
  41
  - Using Call History [D]
    41
    
    Digital Phones
    41
- Call Park
  42
  - Directed Park [ALL]
    42
    
    Sip Phones
    42
    
    Analog Phones
    43
    
    Digital Phones
    43
  - Self Park [ALL]
    44
    
    Digital Phones
    44
    
    Sip Phones [Model 480I/480Ict Only]
    44
    
    Analog Phones
    45
  - System Park [ALL]
    46
    
    Sip Phones
    46
    
    Analog Phones
    47
    
    Digital Phones
    47
- Call Pickup
  48
  - Extension Pickup [ALL]
    48
    
    Digital Phones
    48
    
    Sip Phones
    48
    
    Analog Phones
    49
  - Group Pickup [ALL]
    49
    
    Analog Phones (Must be Programmed for Call Pickup)
    49
    
    Digital Phone
    49
    
    Sip Phones
    49
- Call Record
  50
  - Recording a Call [D] / [A]
    50
    
    Analog Phones
    50
    
    Digital Phones
    50
- Call Return
  
  51
  - Returning a Call [ALL]
    51
    
    Analog Phones
    51
    
    Sip & Digital Phones
    51
  - Call Waiting
    51
    
    Sip Phones
    51
    
    Using Call Waiting [ALL]
    51
Call Waiting

52
- Analog Phones
  53
- Digital Phones
  53
- Caller ID Blocking
  
  54
  - Blocking Caller ID [ALL]
    54
    
    All Phones
    54
  - Callers List
    54
    
    Sip Phones
    54
    
    Using the Callers List [S]
    54
    
    Cancel
    55
  - Camp-On (Callback)
    57
    
    Digital Phones
    57
    
    Using Camp-On (Callback) [D] / [A]
    57
    
    Analog Phones
    58
  - Centrex Features
    58
    
    Digital Phones
    58
    
    Using Centrex Flash [D] / [A]
    58
    
    Analog Phones
    59
  - Conference Calls
    59
    
    Setting up a Conference Call [ALL]
    59
    
    Sip Phones
    59
  - Dial by Name
    62
    
    About Dial by Name [D]
    62
    
    Digital Phones
    62
  - Direct Station Select/Busy Lamp Field
    63
    
    Digital Phones
    63
    
    Using the DSS/BLF Feature [D]
    63
  - Directory List
    64
    
    Sip Phones
    64
    
    Using the Directory List [S]
    64
  - Do Not Disturb
    65
- Hold
  
  65
  - Using Do Not Disturb [ALL]
    66
    
    All Phones
    66
    
    Digital Phones
    66
    
    Sip & Analog Phones
    66
  - Flash
    67
    
    About Flash [ALL]
    67
  - Forward Calls
    67
    
    Digital Phones
    68
    
    Forwarding Calls [ALL]
    68
    
    Sip Phones
    68
    
    Analog Phones
    71
  - Headset
    72
    
    Digital & Analog Phones
    72
    
    Sip Phones
    72
    
    Using a Headset [ALL]
    72
  - Hold
    73
    
    Placing a Call on Hold [ALL]
    73
    
    Sip Phones
    73
    
    Analog Phones
    74
    
    Digital Phones
    74
  - Intercom Button
    75
    
    Digital Phones
    75
    
    Joining a Call
    75
    
    Sip Phones (480I/480Ict Only)
    75
    
    Using the Call Break-In Feature [D]
    75
    
    Using the Intercom Button [S]
    75
    
    Message Waiting
    76
    
    Retrieving Voicemail Messages [S]
    76
    
    Sip Phones
    76
    
    Digital Phones
    77
    
    Multiple Call Handling
    77
    
    Using Call Appearance Keys with Line Keys [D]
    77
    
    Mute
    78
    
    Muting a Call [S] / [D]
    78
    
    Night Answer
    78
    
    Setting Night Answer [ALL]
    78
    
    Sip & Analog Phones
    78
    
    Sip & Digital Phones
    78
    
    Digital Phones
    79
    
    Paging the Entire System [ALL]
    79
    
    Sip Phones
    79
    
    Analog Phones
    80
    
    Digital Phones
    80
    
    Paging a Specific Group/Zone [S]
    80
    
    Sip Phones
    80
    
    Analog Phones
    81
    
    Digital Phones
    81
    
    Page a Specific Group/ Zone [D] / [A]
    81
    
    Digital Phones
    82
    
    Password Protection
    82
    
    Using Password Protection [D]
    82
    
    Digital Phones
    83
    
    Privacy
    83
    
    Using the Privacy Feature [D]
    83
  - Redial
    83
    
    Sip Phones
    83
    
    Using Redial [S] / [D]
    83
    
    Digital Phones
    84
  - Release
    84
    
    Using the Release Key [D]
    84
  - Saved Number Redial
    85
    
    Digital Phones
    85
    
    Using Saved Number Redial [D]
    85
  - Shift
    86
    
    Digital Phones
    86
    
    Using the Shift Feature [D]
    86
  - Silent Monitor
    87
    
    Digital Phones
    87
    
    Using Silent Monitor (Supervisors Only) [D]
    87
  - Speaker
    88
    
    Digital Phones
    88
    
    Sip Phones
    88
    
    Using the Speaker Feature [S] / [D]
    88
  - Speed Dial
    89
    
    Sip Phones
    89
    
    Using Speed Dial [S]
    89
    
    Analog Phones
    90
    
    Digital Phones
    90
    
    Using System Speed Dial [D] / [A]
    90
  - Swap Key
    91
    
    Sip Phones (Model 9112I Only)
    91
    
    Using the Swap Key [S]
    91
  - Transfer
    91
    
    Digital Phones
    91
    
    Making a Blind Transfer [ALL]
    91
    
    Sip Phones
    91
    
    Analog Phones
    92
    
    Making a Supervised Transfer [ALL]
    92
    
    Sip Phones
    92
    
    Analog Phones
    93
    
    Digital Phones
    93
    
    Analog Phones
    94
    
    Digital Phones
    94
    
    Transferring Calls to Voicemail [D] / [A]
    94
    
    Digital Phones
    95
    
    User Programmable Keys
    95
    
    Using Programmable Keys [D]
    95
    
    Digital Phones
    96
    
    Using Visual Mail [D]
    96
    
    Visual Voicemail
    96
    
    Digital Phones
    98
    
    Using the Voicecall Feature [D]
    98
    
    Voicecall
    98
Chapter 4 - about Wave SIP Phones

99
- Wave SIP Phone Models
  99
  - SIP Phone 9133I
    100
  - SIP Phone 9112I
    102
  - SIP Phone 480I/480Ict
    104
- Using a SIP Phone
  106
  - Hard Keys
    106
  - Navigation Arrow Keys (Scroll and Select)
    106
  - Softkeys
    106
  - Line Keys
    106
  - Line Status Lights
    107
  - Display Information
    108
- Phone Settings
  109
- Outside Line Supported Features
  112
  - Outside Line Keys
    112
- SIP Phone Feature Codes
  114
Chapter 5 - about Wave Digital Phones

115
- Wave Digital Phone Models
  115
  - Edge 100 - 24 Button
    115
  - Edge 100 - 12 Button
    115
  - Impact SCS - 24 Button
    115
  - Impact SCS - 12 Button
    115
  - Line Keys
    124
  - Display Information
    124
- Set up and Installation
  125
  - Adjusting the Pedestal
    125
  - Making the Connections
    126
- Phone Settings
  127
  - Modifying the Display Contrast
    127
  - Setting the Ring Melody and Volume
    127
- Digital Phone Feature Codes
  128
Chapter 6 - about Wave Analog Phones

129
- Introduction
  129
  - Special Tones
    129
- Analog Phone Feature Codes
  130
Appendix A - Counterpath SIP Softphone

131
Appendix B - Troubleshooting

141
- Q&A
  141
Phone Type Feature Index

143
- Analog Phones
  143
- Digital Phones
  144
- SIP Phones
  145

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Vertical Impact SCS Quick Reference Manual

Vertical Impact SCS Quick Reference Manual (2 pages)

Vertical Edge 100, Edge 700, Impact SCS, and Vodavi Digital Phones

Brand: Vertical | Category: Telephone | Size: 0.26 MB

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