Page 1: Installation Guide
Wave 4.0 Wave Server Installation Guide Wave Server Installation Guide Release 4.0 June 20, 2013...
Page 2 Vertical Communications, Inc. Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice.
Page 3 When you activate a Wave license, you will now be asked if you want to participate in the Vertical Product Usage Improvement Plan. Also, you now have the opportunity to view the Vertical End User License Agreement (EULA). See page 8-1.
Page 4 Release 4.0 June 20, 2013...
Page 5: Table Of Contents
Contents What’s new in this version Contents Chapter 1 About This Guide About Wave ISM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Getting the most out of this guide - - - - - - - - - - - - - - - - - - - - - 1-2 Using Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Conventions used in this guide - - - - - - - - - - - - - - - - - - - - - - 1-3...
Page 6 Contents Underwriter’s Laboratory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-9 Industry Canada - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-9 Chapter 2 Before You Begin Installation roadmap - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1...
Page 7 Setting Up the Wave IP 2500 Server About the Wave IP 2500 Server - - - - - - - - - - - - - - - - - - - - - - 4-2 Wave Server Installation Guide Release 4.0...
Page 8 Contents About the Wave IP 2500 Server base unit - - - - - - - - - - - - - - - - - - - - - - 4-2 Power supply - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4...
Page 9 Contents Connecting the T1 module with serial interface - - - - - - - - - - 4-25 Connecting the T1 module (without serial interface) - - - - - - - 4-26 Connecting the E1 EuroISDN module with serial interface - - 4-26 Connecting the Quad BRI module - - - - - - - - - - - - - - - - - - - 4-27 Connecting the analog station card - - - - - - - - - - - - - - - - - - - 4-28 Connecting the digital station card - - - - - - - - - - - - - - - - - - - 4-28...
Page 10 Contents Chapter 7 Initial Configuration Applying HotFixes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-1 Issues that can prevent or affect an upgrade - - - - - - - - - - - - - - - - - - - - - 7-2 Performing a composite upgrade vs.
Page 11 Contents Chapter 8 Entering and Activating Wave Licenses When you activate a Wave license - - - - - - - - - - - - - - - - - - - - 8-1 About Wave licenses - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-2 New licenses are required in Wave ISM 2.0.
Page 12 Contents Installing as a LOCAL ADMINISTRATOR in Windows - - - - - - - - - - - - 9-3 Where to install the Wave workstation applications - - - - - - - - - - - - - - - - 9-3 Installing ViewPoint on the Wave Server for administrative purposes - - - 9-3 ViewPoint requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4 TAPI Service Provider and Contact Manager Assistant requirements - - - - 9-5...
Page 13 Contents Appendix A Using Wave Workstation Applications with Microsoft Terminal Services or Citrix MetaFrame Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1 Installing workstation applications on an application server - - - A-2 Installing workstation applications on a Windows 2003 server - - - - - - - A-2 Appendix B...
Page 14 Contents RJ-21X interface port descriptions and pinouts - - - - - - - - - - - - - - - - - B-10 Digital Station Module port descriptions and pinouts - - - - - - - B-12 RJ-21X interface port descriptions and pinouts - - - - - - - - - - - - - - - - - B-12 Appendix C Integrated Services Card Status LEDs...
Page 15 Contents Adjusting Windows Firewall exceptions - - - - - - - - - - - - - - - - E-2 How updated Windows Firewall exceptions are applied - - - - - - - - - - - - - E-3 Windows Firewall exceptions added for Wave - - - - - - - - - - - - E-4 Appendix F Troubleshooting...
Page 16 Release 4.0 June 20, 2013...
Page 17: About This Guide
Chapter 1 About This Guide HAPTER ONTENTS About Wave ISM ..........1-1 Getting the most out of this guide .
Page 18: Getting The Most Out Of This Guide
“Wave Server” refers to the physical server PC on which Wave ISM runs. Most of the information in this guide applies to all Wave Server models. When information applies to a specific Wave Server model, the model is identified, for example “Wave IP 2500” or “Wave IP 500”.
Page 19: Conventions Used In This Guide
Conventions used in this guide Chapter 1: About This Guide Conventions used in this guide In the course of describing product features and functions, this guide uses the conventions described in this section. Special messages Note: A note expands on information in the text. Hint: A hint suggests a way to work smarter or helps you perform a task.
Page 20: Type Conventions
Related reading Chapter 1: About This Guide Type conventions Type Convention Used to Indicate italics Book titles, variables, and word emphasis courier font Screen text and user-typed command line entries Initial Caps Menu titles, window names, button names, file names, and directories Related reading For information about this version of Wave ISM, including new features, known issues, and...
Page 21: For More Information
For technical support, contact your Vertical Wave provider. System security You are responsible for the security of your Vertical Wave system. Unauthorized use of the Vertical Wave system could result in toll fraud. You must read all system administration documentation to understand which configuration options can introduce the risk of toll fraud, and which configuration options can be activated or deactivated to prevent fraud.
Page 22: Compliance Statements
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Vertical Communications, Inc. could void your authority to operate the equipment.
Page 23 If your facility has specially wired alarm equipment connected to the telephone line, ensure the installation of Vertical equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
Page 24 Compliance statements Chapter 1: About This Guide Embedded processors, expansion cards, and modules This equipment uses the following Uniform Service Order Code (USOC) jacks and codes: Model Name Facility Interface REN or Jack Type Code Service Order Code VWU-8AT-M 02LS2 0.2B RJ-21X VWU-8AT-M...
Page 25: Underwriter's Laboratory
Compliance statements Chapter 1: About This Guide Direct Inward Dialing (DID) interfaces Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision is a violation of Part 68 of the FCC rules. Proper answer supervision is when: •...
Page 26 Compliance statements Chapter 1: About This Guide Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in certain situations Repairs to certified equipment should be coordinated by a representative designated by the supplier.
Page 27: Before You Begin
LAN; connecting to your service provider’s voice or data trunks; connecting digital and analog phones; installing and connecting Chapter 4 expansion components if you are using them; and connecting a (Wave IP 2500) music-on-hold (MOH) system and/or paging system. Wave Server Installation Guide Release 4.0...
Page 28 Installation roadmap Chapter 2: Before You Begin Step Description . Tasks include Chapter 5 Configure and connect the administrator PC configuring TCP/IP on the PC that you will use to administer Wave ISM, connecting to the Wave ISM via your LAN or a modem, installing client caching to improve performance, and verifying installed hardware components.
Page 29: Site Preparation
Site preparation Chapter 2: Before You Begin Where to go next After you complete the tasks described in this manual, your Wave ISM is fully operational. You are now ready to configure and customize your phone system, for example: • Set system-wide Wave ISM options, such as business hours and holidays, voice mail options, password security to prevent toll fraud, and so forth.
Page 30: Physical Specifications
2.6 inches high x 17.6 wide x 13.8 inches deep (6.4 x 44.7 x 34.9 cm), 1.5U rack height) Weight 14 pounds (6.4 kg) Wave IP 2500 Dimensions Base unit: 4.4 inches high x 17.6 wide x 17.9 deep (11.1 x 44.7 x 45.5 cm), 2.5U rack height EXU: 2.6 inches high x 17.6 wide x 17.9 deep (6.4 x 44.7 x 45.5 cm),...
Page 31: Required Tools
100-240 VAC, 50/60 Hz, 9A T1 internal power supply AC power requirements, 100-240VAC, 50/60Hz, 2.4-1.2A 180W external digital phone power supply Wave IP 2500-specific. Requirement Value or range Heat emitted Base unit: Maximum 2830 BTU/hour Each EXU: 910 BTU/hour Power consumption...
Page 32: Safety Requirements
Safety requirements Chapter 2: Before You Begin Safety requirements Refer to the following cautionary procedures to help ensure your safety and avoid damaging the Wave Server: • Protective grounding • Electrical safety • Proper lifting Protective grounding Caution: For your safety and to avoid damaging sensitive electronic components, be sure to do the following.
Page 33: Proper Lifting
Chapter 2: Before You Begin Proper lifting Caution: Lift the Wave Server (and any EXUs, if you are using a Wave IP 2500) with assistance whenever possible to prevent possible injury to yourself or damage to the system. See “Physical specifications” on page 2-4 for weight specifications.
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Page 35: Setting Up The Wave Ip 500 Server
Connecting a DSS Console ........3-27 Important: This chapter applies to you if you are installing a Wave IP 500 Server. If you are installing a Wave IP 2500 Server, go to Chapter 4. Wave Server Installation Guide Release 4.0...
Page 36: About The Wave Ip 500 Server
About the Wave IP 500 Server Chapter 3: Setting Up the Wave IP 500 Server About the Wave IP 500 Server The Wave IP 500 Server consists of the following components. Each is described in the following sections. • Wave Server chassis components. See the next section. •...
Page 37: Wave Ip 500 Server Components
About the Wave IP 500 Server Chapter 3: Setting Up the Wave IP 500 Server Wave IP 500 Server components The Wave IP 500 Server consists of the following: • 19-inch rack-mountable chassis that includes room for expansion. • VAM (1GHz Celeron, 1GB memory) •...
Page 38 About the Wave IP 500 Server Chapter 3: Setting Up the Wave IP 500 Server About the ISC2 The ISC2 includes the following: • Embedded Intel IXP processor • Fault Monitor Module • Digital Signal Processor (DSP) • Media Resource Module (MRM) connector for an optional MRMA module for expanded DSP functionality •...
Page 39: Power Supply
Wave Server to be properly shut. A UPS is not provided by Vertical Communications, but can be purchased from a third-party source. For information about recommended UPS specifications, refer to Appendix C in the Wave Hardware Reference Guide.
Page 40: Wave Ip 500 Server Expansion Options
The 180W 36V external power supply supports up to 48 Comdial or LGN digital phones (all currently-supported models.) Important: Note the following: • You must use the external power supply supplied by Vertical—do not substitute a power supply obtained elsewhere. • The external power supply should only be connected and disconnected from the Wave Server when the Server is powered off.
Page 41 About the Wave IP 500 Server Chapter 3: Setting Up the Wave IP 500 Server Expansion modules Up to 3 modules can be installed in the Wave IP 500 Server chassis. The following modules are available: • Supports 8 analog FXO loop start or ground start trunk ports. See Analog trunk module.
Page 42: Mounting The Wave Ip 500 Server
Mounting the Wave IP 500 Server Chapter 3: Setting Up the Wave IP 500 Server Mounting the Wave IP 500 Server The Wave IP 500 Server can be rack mounted, wall mounted, or table mounted. See “Environmental requirements” on page 2-4 for specific requirements on how to prepare the site the where the Wave Server will reside.
Page 43 —24 inches (61 cm) Height — 34 inches (86.4 cm) Width Draw a vertical line on the plywood 4 inches (10.2 cm) from the left edge, and a horizontal line 3-1/4 inches (8.3 cm) from the top edge: 34 “ 4”...
Page 44 With another person’s assistance, lift the Wave IP 500 Server and place it against the wall-mounted plywood. Line up the left side of the Server with the vertical line that you drew on the plywood, and line up the top of the Server with the horizontal line that you drew.
Page 45: Grounding The Wave Ip 500 Server
Grounding the Wave IP 500 Server Chapter 3: Setting Up the Wave IP 500 Server Grounding the Wave IP 500 Server Warning: The protective ground lug (earth contact) on the Wave Server must be permanently connected to earth. Warning: The National Electrical Code requires that the telephone and electrical services have a common ground.
Page 46: Connecting The Wave Ip 500 Server To Power And Powering On
Connecting the Wave IP 500 Server to power and powering on Chapter 3: Setting Up the Wave IP 500 Server Connecting the Wave IP 500 Server to power and powering on Connect the Wave Server to a dedicated circuit using the supplied power cord. Do not use any other power cord.
Page 47: Connecting The Wave Ip 500 Server To Your Lan
Connecting the Wave IP 500 Server to your LAN Chapter 3: Setting Up the Wave IP 500 Server Connect the external power supply cable to the connector, and then connect the cable to power. If the external power supply has a power switch on it, turn it to the On position. Power on the Wave Server by toggling the rocker switch to the On position.
Page 48: Connecting To Trunk And Station Ports On The Isc2
Connecting to trunk and station ports on the ISC2 Chapter 3: Setting Up the Wave IP 500 Server Connecting to trunk and station ports on the ISC2 The RJ-11 ports on the ISC2 provide the following: • 2 analog FXO trunk ports that support loop start trunks only. •...
Page 49: Installing Expansion Components
Installing expansion components Chapter 3: Setting Up the Wave IP 500 Server Installing expansion components This section describes how to install the following components to expand the Wave IP 500: • Media Resource Module (MRM). See the next section. • Expansion modules.
Page 50 Installing expansion components Chapter 3: Setting Up the Wave IP 500 Server To install modules: Unplug the Wave Server’s power cord, but do not disconnect the grounding wire. Remove the plastic bezel that covers the front of the Wave IP 500. To do so, grasp the tabs of the bezel on both sides and pull forward.
Page 51: About Cable Connections
About connecting modules Chapter 3: Setting Up the Wave IP 500 Server T1/E1 module alarm indicators The T1 module with serial interface and E1 EuroISDN module with serial interface have additional alarm indicators, one set for the T1/E1 port and one set for the serial port, located to the left of the module status LEDs.
Page 52: Connecting An Rj-21X Cable
About connecting modules Chapter 3: Setting Up the Wave IP 500 Server Module RJ-11 RJ-21X RJ-45 RJ-48C 3.5 mm audio E1 EuroISDN module with serial interface Quad BRI module Note: Some modular connectors look alike. Verify that your cables use the standard connectors specified for a particular module.
Page 53: About Connecting Specific Modules
About connecting modules Chapter 3: Setting Up the Wave IP 500 Server • —The cable comes out of the side of the connector and then makes a 90° 90° cable turn. You can connect a 90° cable on only one side using a screw. On the other side, use a tie down on the module or card to secure the cable to the board with a tie wrap.
Page 54: Connecting The Analog Trunk Module
Connecting the analog trunk module Chapter 3: Setting Up the Wave IP 500 Server Connecting the analog trunk module The analog trunk module provides 8 analog FXO loop start or ground start trunk ports. It is a partial-width module that can be installed in any module slot. See Appendix B, ”Trunk and Station Ports and Pinouts”...
Page 55: Connecting The Digital Station Module
Connecting the digital station module Chapter 3: Setting Up the Wave IP 500 Server Connecting the digital station module Depending on the specific model, the digital station module provides 12 or 24 digital station ports (see the Wave Hardware Reference Guide for details.) It is a partial-width module that can be installed in any module slot.
Page 56: Connecting The T1 Module With Serial Interface
Connecting the T1 module with serial interface Chapter 3: Setting Up the Wave IP 500 Server Connecting the T1 module with serial interface Note: This section describes how to connect the T1 module with serial interface. For information about installing the 1-port T1 module, see page 3-23. The T1 module with serial interface and built-in CSU/DSU supports one T1 or ISDN PRI digital trunk to provide shared data and voice services over a single T1 circuit.
Page 57: Connecting The T1 Module (Without Serial Interface)
Connecting the T1 module (without serial interface) Chapter 3: Setting Up the Wave IP 500 Server Connecting the T1 module (without serial interface) Note: This section describes how to connect the 1-port T1/PRI module without serial interface. For information about installing the 1-port T1 module with serial interface, see page 3-22. The T1 module supports one T1 or ISDN PRI digital trunk.
Page 58: Connecting The Quad Bri Module
Connecting the Quad BRI module Chapter 3: Setting Up the Wave IP 500 Server To connect the E1 EuroISDN module: Locate the RJ-48C port and DB-60 connector on the module. Connect the E1 cable to the RJ-48C port. Connect the serial cable from your external router to the DB-60 port. The serial cable may be either a DB-60 male to DB-60 male cable, or a DB-60 male to V.35 female DCE cable.
Page 59: Connecting A Music-On-Hold (Moh) System
Connecting a music-on-hold (MOH) system Chapter 3: Setting Up the Wave IP 500 Server Connecting a music-on-hold (MOH) system A music-on-hold device plays prerecorded music or messages to callers—either from a tape or CD—when they are placed on hold or while being transferred. The Wave Server is compatible with most standard music-on-hold devices that connect via a 3.5 mm stereo plug.
Page 60: Connecting A Paging System
Connecting a paging system Chapter 3: Setting Up the Wave IP 500 Server Connecting a paging system A paging system allows Wave users to make public announcements over a loudspeaker. The Wave Server is compatible with most standard paging systems that connect via a 3.5 mm stereo plug.
Page 61: Connecting A Dss Console
240 additional buttons. There are two ways to connect the DSS Console: • To a digital station port on any of the following modules or cards on the Wave IP 2500: • 12-Port Digital Station Module (VW-12DS2-M) •...
Page 62 Connecting a DSS Console Chapter 3: Setting Up the Wave IP 500 Server For instructions on how to configure a DSS Console for a user, see “The Phone \ DSS Consoles tab” in Chapter 11 in the Wave Global Administrator Guide. To connect a DSS Console to a digital station module or card: Locate an unused port on the digital station module or card.
Page 63: Setting Up The Wave Ip 2500 Server
Mounting the Wave IP 2500 Server ........
Page 64: About The Wave Ip 2500 Server
Wave. Connecting a monitor and keyboard or mouse to the Wave Server may be advised by Vertical Technical support for troubleshooting purposes only. About the Wave IP 2500 Server base unit The Wave IP 2500 Server base unit consists of the following: • A 19-inch rack-mountable chassis that includes room for expansion.
Page 65 • 4 analog FXS station ports • 2 10/100 Mbps Ethernet ports (see “About the Ethernet ports on the Wave IP 2500 Server” on page 4-13 for important information about using these ports.) • 2 partial-width slots that can accommodate 2 expansion modules •...
Page 66: Power Supply
The ISC1 is the minimum requirement for a Wave IP 2500 system. There are several ways to expand the Wave IP 2500 Server base unit to handle additional users and increased traffic, and support a wide variety of trunk and station configurations: •...
Page 67 About the Wave IP 2500 Server Chapter 4: Setting Up the Wave IP 2500 Server • Depending on the specific model, supports 12 or 24 digital Digital station module. station ports. See page 4-24. • Supports a single T1 ISDN PRI digital trunk. It T1 module with serial interface.
Page 68: Mounting The Wave Ip 2500 Server
Integrated Services Card (ISC1). You can install one MRM on the Wave IP 2500 Server. There are 3 available MRM models (MRMA, MRMB, and MRMC) that provide up to 128, 256, or 384 additional voice processing channels.
Page 69: Rack Mounting The Wave Ip 2500 Server
Insert a rack mounting screw loosely into each side of the rack. Slide the Wave IP 2500 Server base unit into the rack and hang it onto the screws using either the keyhole or slot on each mounting bracket. (This frees you from having to hold the base unit in place as you continue.)
Page 70: Wall Mounting The Wave Ip 2500 Server
Wall mounting the Wave IP 2500 Server You can mount the Wave IP 2500 Server base unit onto a wall by first attaching a piece of prepared plywood to studs in the wall, then attaching the base unit to the plywood.
Page 71 With another person’s assistance, lift the base unit and place it against the wall-mounted plywood. Line up the left side of the base unit with the vertical line that you drew on the plywood, and line up the top of the base unit with the horizontal line that you drew.
Page 72 Table mounting is a convenient solution for temporary or mobile operation requirements of the Wave IP 2500 Server. Do not place the Wave Server on the floor. Caution: Ensure that the table supports the weight of your Wave Server including any EXUs.
Page 73: Grounding The Wave Ip 2500 Server
Grounding the Wave IP 2500 Server Chapter 4: Setting Up the Wave IP 2500 Server Grounding the Wave IP 2500 Server Warning: The protective ground lug (earth contact) on the Wave Server base unit must be permanently connected to earth.
Page 74: Connecting The Wave Ip 2500 Server To Power And Powering On
Chapter 4: Setting Up the Wave IP 2500 Server Connecting the Wave IP 2500 Server to power and powering on Connect the Wave IP 2500 Server to a dedicated circuit using the supplied power cord. Do not use any other power cord.
Page 75: Connecting The Wave Ip 2500 Server To Your Lan
Connecting the Wave IP 2500 Server to your LAN Chapter 4: Setting Up the Wave IP 2500 Server Connecting the Wave IP 2500 Server to your LAN This section describes how to connect the Wave IP 2500 Server to your LAN using a standard Ethernet cable. Note: The cabling for your LAN should be installed by a network cabling professional before the arrival of the Wave Server.
Page 76: Connecting To Trunk And Station Ports On The Isc1
Connecting to trunk and station ports on the ISC1 Chapter 4: Setting Up the Wave IP 2500 Server To connect the Wave IP 2500 Server to your LAN: Locate the 8-pin modular RJ-45 Ethernet port labeled ENET 1 on the ISC1.
Page 77: Power Failover Support
1 in a convenient area, such as the lobby or front desk, so that it is easily accessible during a power failure. Installing expansion components This section describes how to install the following components to expand the Wave IP 2500 Server base unit: •...
Page 78: Installing Exus On A Wave Ip 2500 Server
Chapter 4: Setting Up the Wave IP 2500 Server Installing EXUs on a Wave IP 2500 Server You can install up to 4 EXUs on a Wave IP 2500 Server. EXU’s cannot be wall-mounted. To install an EXU: Unplug the Wave IP 2500 Server’s power cord, but do not disconnect the grounding wire.
Page 79: Installing A Media Resource Module
7-7 for important information about updating default IP network settings for the new MRM. To install an MRM: Unplug the Wave IP 2500 Server base unit’s power cord, but do not disconnect the grounding wire. Wave Server Installation Guide Release 4.0...
Page 80 Installing expansion components Chapter 4: Setting Up the Wave IP 2500 Server Remove the ISC1 from the Wave Server base unit. To do so: • Label or note the position of any cables connected to the ISC1 faceplate. • Disconnect all cables from the faceplate.
Page 81: Installing Expansion Modules And Cards
Seat the module or card properly for good electrical connection. Engage the black insertion lever, and tighten all faceplate mounting screws. To install a partial-width module in a full-width universal slot, use a Wave IP 2500 module converter. First, screw the module into the converter, and then insert the converter into the universal slot.
Page 82: About Connecting Modules And Cards
About connecting modules and cards Chapter 4: Setting Up the Wave IP 2500 Server Module and card status LEDs Each module and card has a pair of LEDs that indicate the component’s status: Status Red LED Green LED System is in an early boot phase.
Page 83: About Cable Connections
About connecting modules and cards Chapter 4: Setting Up the Wave IP 2500 Server About cable connections Modules and cards use standard cable connectors and jacks, as listed in the following table: Module or card RJ-11 RJ-21X RJ-45 RJ-48C 3.5 mm...
Page 84 About connecting modules and cards Chapter 4: Setting Up the Wave IP 2500 Server To connect an RJ-21X cable to a module or card: Connect the cable(s) to the connector(s). There are 2 kinds of RJ-21X cables: • —The cable comes straight out the back of the connector.
Page 85: About Connecting Specific Modules And Cards
Connecting the analog trunk module Chapter 4: Setting Up the Wave IP 2500 Server About connecting specific modules and cards See the following sections for information about connecting each of the supported modules and cards: • Analog trunk module. See page 4-23.
Page 86: Connecting The Analog Universal Module
Connecting the analog universal module Chapter 4: Setting Up the Wave IP 2500 Server Connecting the analog universal module The analog universal module provides the following: • 8 analog FXO trunk ports, supporting loop start, ground start, and analog DID trunks (analog DID trunks support inbound calling only).
Page 87: Connecting The T1 Module With Serial Interface
Connecting the T1 module with serial interface Chapter 4: Setting Up the Wave IP 2500 Server Connecting the T1 module with serial interface The T1 module with serial interface and built-in CSU/DSU supports one T1 or ISDN PRI digital trunk to provide shared data and voice services over a single T1 circuit.
Page 88: Connecting The T1 Module (Without Serial Interface)
Connecting the T1 module (without serial interface) Chapter 4: Setting Up the Wave IP 2500 Server Connecting the T1 module (without serial interface) Note: This section describes how to connect the 1-port T1/PRI module without serial interface. For information about installing the 1-port T1 module with serial interface, see page 4-25.
Page 89: Connecting The Quad Bri Module
Connecting the Quad BRI module Chapter 4: Setting Up the Wave IP 2500 Server To connect the E1 EuroISDN module: Locate the RJ-48C port and DB-60 connector on the module. Connect the E1 cable to the RJ-48C port. Connect the serial cable from your external router to the DB-60 port.
Page 90: Connecting The Analog Station Card
Connecting the analog station card Chapter 4: Setting Up the Wave IP 2500 Server Connecting the analog station card The analog station card provides 24 analog FXS station ports. It is a full-width card that can be installed in any universal slot.
Page 91: Connecting A Music-On-Hold (Moh) System
Connecting a music-on-hold (MOH) system Chapter 4: Setting Up the Wave IP 2500 Server Connecting a music-on-hold (MOH) system A music-on-hold device plays prerecorded music or messages to callers—either from a tape or CD—when they are placed on hold or while being transferred.
Page 92: Connecting A Dss Console
Connecting a DSS Console Chapter 4: Setting Up the Wave IP 2500 Server To connect a paging system: Locate the audio output port (labeled PA Out) on the front of the ISC1. Connect the cable from your paging system to the port.
Page 93 Chapter 4: Setting Up the Wave IP 2500 Server There are two ways to connect the DSS Console: • To a digital station port on any of the following modules or cards on the Wave IP 2500: • 12-Port Digital Station Module (VW-12DS2-M) •...
Page 94 Release 4.0 June 20, 2013...
Page 95: Connecting To The Wave Ism From The Administrator Pc
Connecting to the Wave ISM ........5-5 Obtaining all required HotFixes Important: Although you will not apply HotFixes until the next chapter, contact your Vertical representative at this point to obtain any required HotFixes and other critical information. The latest updates are available to authorized dealers on the V-Connect website (http://vconnect.vertical.com.)
Page 96: Administrator Pc Requirements
Administrator PC requirements Chapter 5: Connecting to the Wave ISM from the administrator PC Administrator PC requirements The administrator PC must meet the following requirements: • : The following operating systems can be used: Operating system • Microsoft Windows 2000 •...
Page 97: Configuring The Administrator Pc
Wave Server. (Other modems may also work, but only the models listed in that document have been certified so far by Vertical.) For more information about connecting to the Wave Server via a modem, see page 5-10.
Page 98 Configuring the administrator PC Chapter 5: Connecting to the Wave ISM from the administrator PC • Windows 7 and Windows Server 2008: Click the button. Type and then press Start View Network Connections Enter Right-click on your network connection. (Some computers have multiple network connections—choose the connection that is connected to the Wave Server.) Click...
Page 99: Connecting To The Wave Ism
Connecting to the Wave ISM Chapter 5: Connecting to the Wave ISM from the administrator PC On the General tab, click , and enter the following Use the following IP address information: : 192.168.205.x. “x” can be any number between 2 and 254, except for IP address 10-13: •...
Page 100: Connecting To The Wave Server Via Your Network
Connect one end of a standard, straight-through Ethernet cable to the network card in the administrator PC. Connect the other end of the cable to the RJ-45 Ethernet port, labeled ENET 1 on the front of the ISC1 (Wave IP 2500), or ENET on the front of the ISC2 (Wave IP 500).
Page 101 Connecting to the Wave ISM Chapter 5: Connecting to the Wave ISM from the administrator PC Add the Wave Server to the Internet Explorer Local Intranet group. To do so: On the administrator PC, in Internet Explorer choose Tools > Internet Options in the box, and then click On the Security tab, click...
Page 102 Connecting to the Wave ISM Chapter 5: Connecting to the Wave ISM from the administrator PC Enter the following defaults, and then click Log On. (Note that Password is case-sensitive.) : GlobalAdministrator User Name : Vertical4VoIP! Password Note the following: •...
Page 103 Connecting to the Wave ISM Chapter 5: Connecting to the Wave ISM from the administrator PC The Global Administrator Management Console opens. You are now successfully connected to the Wave ISM. 10. The first time that you log on to the Wave Global Administrator, you have the option to start the Wave Installation Wizard: Important: The Installation Wizard simplifies initial configuration of your Wave system by presenting a step-by-step walkthrough of the tasks, rather than requiring that you run...
Page 104: Connecting To The Wave Ism Via A Modem
Connecting to the Wave ISM Chapter 5: Connecting to the Wave ISM from the administrator PC Installation Wizard is highly recommended for installers or administrators who are unfamiliar with the Wave ISM platform. Using the Installation Wizard is optional, and you can run the applets individually, if you prefer.
Page 105 Connecting to the Wave ISM Chapter 5: Connecting to the Wave ISM from the administrator PC • A modem connection made through an analog station port on the Local connection: Wave Server. Although less useful than a remote connection, a local modem connection can be made through any analog station port on the Wave Server.
Page 106 Connecting to the Wave ISM Chapter 5: Connecting to the Wave ISM from the administrator PC To connect to the Wave ISM via a local modem connection: Select and then click the new connection (for Start > Settings > Network Connections example, Wave Modem Connection).
Page 107: Using The Wave Installation Wizard
Chapter 6 Using the Wave Installation Wizard HAPTER ONTENTS About the Wave Installation Wizard ........6-1 Running the Wave Installation Wizard .
Page 108: Running The Wave Installation Wizard
Running the Wave Installation Wizard Chapter 6: Using the Wave Installation Wizard Running the Wave Installation Wizard Important: The Installation Wizard is only available the first time that you log on to the Global Administrator on a Wave ISM system. It can only be run once, and once you click Finish and confirm that you are done, the Wizard cannot be restarted.
Page 109 23 in the Wave Global Administrator Guide for more information. • Global Settings: • —Change the default IP addresses for the Vertical Wave Application Network Module (VAM), Integrated Services Card (ISC1 or ISC2, depending on the Wave Server model), and any Media Resource Module (MRM) installed on the Wave Server;...
Page 110 Configuring the Wave ISM using the Installation Wizard Chapter 6: Using the Wave Installation Wizard You can also do the following here: • Specify a time server that is polled by the Wave ISM time service to keep accurate time for Wave ISM components. See “Configuring the time service used by Wave ISM”...
Page 111 Configuring the Wave ISM using the Installation Wizard Chapter 6: Using the Wave Installation Wizard • —Assign analog and digital trunks to trunk groups and set TDM Trunks configuration options to match the settings your trunk service provider has provisioned on your trunks. For more about setting up analog and digital trunks, see Chapter 5 in the Wave Global Administrator Guide.
Page 112 Release 4.0 June 20, 2013...
Page 113: Initial Configuration
This section describes how to use the Software Upgrade applet to apply one or more HotFixes to upgrade the Wave ISM. Once you have obtained the required HotFix CAB files from your Vertical representative, place them in one of the following locations: •...
Page 114: Applying Hotfixes
Important: General Hotfixes (with CAB filenames that start with “GHF”) contain upgrades and security fixes relevant to the operating system, database structures or BIOS on the Wave Server. Vertical recommends as best practice that you always install General Hotfixes individually instead of as part of a composite upgrade.
Page 115 Applying HotFixes Chapter 7: Initial Configuration To apply one or more HotFixes Do one of the following: • From the administrator PC, log on to the Global Administrator Management Console according to steps 6-9 on page 5-7, • If you are using Remote Desktop to access Wave, launch the browser from the Wave desktop and point the browser at http://localhost to access the Global Administrator application.
Page 116 Applying HotFixes Chapter 7: Initial Configuration In the File Transfer Options section, select one of the following methods to upload the HotFix CAB file(s) to the Wave Server. These options are described in more detail in “Uploading a CAB file” in Chapter 23 in the Wave Global Administrator Guide. •...
Page 117 Applying HotFixes Chapter 7: Initial Configuration Once the upgrade process starts, you will be alerted on the progress of the upgrade via the SNMP Alarms applet. Minimize the SNMP Alarms window so that you can see the next message: “Upgrade Status upgrade request successful. Instant Office System upgrade will start momentarily.”...
Page 118: Identifying The Wave Server On Your Lan
Integrated Services Card (ISC1 or ISC2, depending on the Wave Server model): 192.168.205.10. • Vertical Application Module (VAM): 192.168.205.1. • Media Resource Module (MRM), if one is installed. Depending on the model installed, an MRM will require 1-3 IP addresses: The default settings are: •...
Page 119: Configuring The Wave Server For One-Click License Activation
0.0.0.0. Adding or upgrading an MRM Important: If you install a new MRM or (Wave IP 2500 Servers only) upgrade to a different MRM model after initial system configuration, the new MRM will install with the default IP network settings described above.
Page 120: Changing The Default Host Name Of The Wave Server
Identifying the Wave Server on your LAN Chapter 7: Initial Configuration • : If automatic updates are turned on in the domain, the Wave Server Automatic updates will download Microsoft updates automatically. These updates may affect, interfere, or hinder system operation. Important: It is imperative that the Wave Server does not download any automatic updates from Microsoft or the domain controller—the Wave Server must be fully exempted from Group Policies.
Page 121 Identifying the Wave Server on your LAN Chapter 7: Initial Configuration In the IP Network Settings dialog, select the entry from the Integrated Services Card drop-down list. Network Interfaces Wave Server Installation Guide Release 4.0 June 20, 2013...
Page 122 Media Resource Module from the list and perform steps 3-4. Note: On a Wave IP 2500 with an MRMB or MRMC installed, you will see multiple entries in the drop-down list (2 entries for an Media Resource Module Network Interfaces MRMB and three entries for an MRMC.
Page 123 Chapter 7: Initial Configuration To configure the Wave Server for one-click license activation: Verify that the gateway and DNS servers have external access so that they can connect to the Internet and communicate with the Vertical Activation Server. Select the entry from the...
Page 124: Power-Cycling The Wave Server
Power-cycling the Wave Server Chapter 7: Initial Configuration To add the Wave Server to your Windows domain: 12. If the Wave Server is not part of your Windows domain, on any tab click Join Domain add it. (To remove the Wave Server from your Windows domain, click Leave Domain 13.
Page 125 C-6. To restart the Wave Server after powering off: On a Wave IP 2500, turn the power switch on the back of the Wave Server off, wait at least 30 seconds, and then turn the power switch back on.
Page 126: Setting The Dial-In Default Ip Address Pool
Setting the dial-in default IP address pool Chapter 7: Initial Configuration Setting the dial-in default IP address pool Before the Wave ISM will allow dial-in connections, you must set the IP address pool for those connections. Because this is an internal pool of addresses, obtain the appropriate settings from your company’s system administration group.
Page 127: Performing Basic System Configuration Tasks
Software Licenses applet to verify that a Serial Number Wave software license is applied to the correct Wave ISM, and by Global Manager to identify each Wave Server uniquely. Also, your Vertical technical support representative may requests it while troubleshooting a problem. Wave Server Installation Guide Release 4.0...
Page 128 Wave Server. For most purposes, this is the serial Serial Number number located on the sticker on the front of the ISC1 (Wave IP 2500) or on the side of the Wave IP 500. Generally, this number will begin with the letters “LG” followed by a number sequence.
Page 129 Performing basic system configuration tasks Chapter 7: Initial Configuration If the setting is correct for your system, go to step 5. If not, select your locale from Locale the drop-down list. When you change the setting, you are reminded that you may need to update any Locale area codes that you have already defined in the First Digit Table to reflect new area code requirements for the selected locale.
Page 130 Performing basic system configuration tasks Chapter 7: Initial Configuration Caution: The default advanced settings for a locale should work for you unless you have a unique environment. Do not modify these settings unless you are a Wave ISM system configuration expert. For more about the settings in this dialog, see Chapter 32 in the Wave Global Administrator Guide.
Page 131: Setting The System Date And Time
Performing basic system configuration tasks Chapter 7: Initial Configuration Setting the system date and time Important: If you configured via the Installation Wizard as Global Settings / System Time described in Chapter 6, you do not need to perform the steps in this section, unless you now want to change any of those settings.
Page 132: Configuring The Time Service Used By Wave Ism
Performing basic system configuration tasks Chapter 7: Initial Configuration On the Time Zone tab, verify that the time zone is correct for your Wave ISM location, and change it if necessary. On the Date and Time tab, verify that the date and time are correct for your Wave ISM location, and change them if necessary.
Page 133: Adding Wave Ism User And Administrator Accounts
GlobalAdministrator account, the only access will be through the new accounts. If you lose or forget the password for your enterprise-level user, you must reinstall and reconfigure your Wave ISM to regain access. As a best practice, Vertical recommends changing the Wave Server Installation Guide Release 4.0...
Page 134 Chapter 7: Initial Configuration password of the GlobalAdministrator account, but leaving it in place in Wave. This ensures that Vertical Technical Support will have a “known” user account that can be used to access the system when providing remote support.
Page 135: Creating Wave Ism Administrator Accounts On The Primary Domain Controller
Adding Wave ISM user and administrator accounts Chapter 7: Initial Configuration Choose from the drop-down list. Enterprise Access Level Enter a . The user name can be up to 20 characters long, and can contain any User Name combination of alphanumeric characters, exclamation points (!), underscores (_), and dashes (-).
Page 136 Adding Wave ISM user and administrator accounts Chapter 7: Initial Configuration To add Wave ISM to your PDC domain: In the Global Administrator Management Console, click , located Network Connections in the Data Administration section. The Network Connections applet launches the Microsoft Windows Network Connections application in a remote control window that allows the application running on the Wave ISM to appear on the administrator PC.
Page 137: Using Accounts From A Trusted Domain
Adding Wave ISM user and administrator accounts Chapter 7: Initial Configuration Using accounts from a trusted domain You may want to allow access to the Wave ISM domain by users who do not have accounts in the Wave ISM domain, but who do have accounts in other trusted domains (user domains) within your intranet.
Page 138 Adding Wave ISM user and administrator accounts Chapter 7: Initial Configuration To add the global groups VNI-Enterprise, VNI-System, and VNI-Users to the user domain: 10. In the User Manager for Domains tool, select User > New Global Group 11. Enter VNI-Enterprise in the field.
Page 139: Installing Client Caching To Improve Global Administrator Performance
Installing client caching to improve Global Administrator performance Chapter 7: Initial Configuration Installing client caching to improve Global Administrator performance Client caching enhances Global Administrator performance, especially for slow modem connections. Note the following: • On a broadband or LAN connection, client caching will not have much affect. It is mainly intended for dial-up connections.
Page 140 Verifying installed hardware components Chapter 7: Initial Configuration Note the following about the Wave IP 500: • Digital station modules on the Wave IP 500 will show a green LED when the system is powered on, even if the external supply (used to support digital phones) is not powered on.
Page 141 Verifying installed hardware components Chapter 7: Initial Configuration The following is an example of the Chassis View on a Wave IP 2500: Verify that all of the modules and cards that you installed are visible in the graphical representation of your Wave Server at the left of the window. You can do the following in Chassis View: •...
Page 142 Restart the Wave Server according to the instructions on page 7-13, and run the Chassis View applet again. Chassis View should now show the component in question as present and functioning normally. If the component is still not displayed in Chassis View, contact your Vertical support representative. Click to return to the Global Administrator Management Console.
Page 143: When You Activate A Wave License
Vertical Product Usage Improvement Plan. You will be asked if you want to participate in the PIP. Doing so will allow Vertical to gather installation, deployment, and usage information to better understand how customers configure and use Wave, and assist in identifying and prioritizing areas for improvement.
Page 144: About Wave Licenses
Wave system to continue to function at its full capacity, you must install the new 2.0 licenses issued to you as part of your Software Subscription or upgrade. Contact your Vertical support representative if you have not received your 2.0 licenses. For a description of the Wave licenses available starting in Wave ISM 2.0, see “Wave license requirements”...
Page 145: Obtaining Wave Licenses
Acrobat file manually. Important: Before proceeding, ensure that you received the correct licenses by reviewing the Acrobat file that came with your license file. If you have any questions, contact your Vertical provider before entering and activating the licenses.
Page 146 About Wave licenses Chapter 8: Entering and Activating Wave Licenses • Edition-based licenses introduce dependencies between certain types of Wave licenses that are enforced when importing, adding, and deleting licenses. • Wave SIP Trunk for Standard Edition license. Requires a Wave Standard Edition license.
Page 147 About Wave licenses Chapter 8: Entering and Activating Wave Licenses This license type Is required Wave ViewPoint Mobile For each ViewPoint Mobile user, so that multiple users can concurrently access the Wave system to make and take calls and access some ViewPoint features from supported mobile devices. Wave ViewPoint Secondary On a per-Wave Server basis, to provide support for the ViewPoint Softphone...
Page 148: Entering Wave Licenses
Entering Wave licenses Chapter 8: Entering and Activating Wave Licenses Entering Wave licenses You can add Wave licenses to the Wave ISM in either of the following ways: • Import a license file, as described in the next section. • Enter the license key for each license, as described on page 8-7.
Page 149: Entering Wave License Keys For Each License
Entering Wave licenses Chapter 8: Entering and Activating Wave Licenses In the Import Licenses File dialog, click to go to the license text file that you Browse want to import. In the Choose File dialog, select the license file and then click to return to the Open Import Licenses File dialog.
Page 150: Activating Wave Licenses
Activating Wave licenses Chapter 8: Entering and Activating Wave Licenses Click . The Software License dialog opens: Enter the following information: • Select the for which you want to enter licenses from the drop-down list. Product • Select the number for that product. Version •...
Page 151: Before Your Licenses Are Activated
Activating Wave licenses Chapter 8: Entering and Activating Wave Licenses Before your licenses are activated You can use non-trial Wave licenses for a period of time without activating them (the specific period of time can vary by license type.) The grace period starts on the day that you enter the license via the Software Licenses applet.
Page 152: The Activation Process
HTTPS protocol. With offline activation, you generate an Offline Activation Request and submit it to the Vertical Activation Web site from another PC. An Activation File is returned to you that you then manually activate on the Wave Server.
Page 153: Activating Your Wave Licenses Using One-Click Activation
If activation is not successful, the reason is displayed. The most common status resulting from an unsuccessful one-click activation, “Activation Pending”, indicates a bad Internet connection, or that the Vertical Activation Server is down; the system will retry activation automatically. If you continue to experience problems, try offline activation, or contact your Vertical representative.
Page 154 Activating Wave licenses Chapter 8: Entering and Activating Wave Licenses The Activate Licenses dialog opens. Select This system can access the Activation , and then click Server. Activate Online Next In the next screen, enter registration information about your organization. You must enter at least to enable the button in order to continue.
Page 155: Activating Your Licenses Using Offline Activation
Activating your licenses using offline activation Offline license activation occurs in 2 stages: • You generate an Activation Request file and submit it to the Vertical Activation Web site. • You receive an Activation file in response, and activate it.
Page 156 8-17, and then begin the offline license activation process again, starting at step 1 on page 8-13. Start another instance of Internet Explorer, and then enter and go to the following URL address: https://activate.vertical.com Wave Server Installation Guide Release 4.0 June 20, 2013...
Page 157 Activating Wave licenses Chapter 8: Entering and Activating Wave Licenses Click if you are asked whether to trust the site. You are taken to the Vertical License Activation Web page. Enter the following information: • : Type the path and file name of the LIC file that you Path to System License File saved earlier, or click Browse to specify it.
Page 158 14. In the License File Upload dialog, click to go to the Activation Request File that Browse you downloaded and saved from the Vertical License Activation web page. 15. In the Choose File dialog, select the Activation Request File and then click Open return to the License File Upload dialog.
Page 159: Configuring The Wave Ism To Save Rather Than Open License Files
You can set up a proxy server on another PC on your network to act as an interface between your Wave Server and the Vertical License Activation Web page. The proxy server PC must have Internet access and allow the use of the HTTPS protocol, and you must have a valid DNS server on your network.
Page 160 Setting up a proxy server for license activation Chapter 8: Entering and Activating Wave Licenses In the Software Licenses applet, click Setup Activation Proxy In the Activation Proxy Settings dialog, enter the following information: • : Name of the PC on your network to be used as the license activation Server Name proxy server.
Page 161: Viewing The Status Of Licenses On Your System
Viewing the status of licenses on your system Chapter 8: Entering and Activating Wave Licenses Viewing the status of licenses on your system There are two ways to view the status of your Wave licenses: • Software Licenses applet. See the instructions below. •...
Page 162 Viewing the status of licenses on your system Chapter 8: Entering and Activating Wave Licenses In the next screen, click to display all licensing activities, or enter All Available Starting dates to view licensing activities for a specific time period. Ending On Click to continue.
Page 163 Chapter 9 Installing ViewPoint and Other Wave Workstation Applications HAPTER ONTENTS About the Wave workstation applications......9-1 About ViewPoint automatic updates.
Page 164: Installing Viewpoint And Other Wave Workstation Applications
About the Wave workstation applications Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Attended vs. unattended installs This chapter explains how to install the Wave workstation applications by running the Wave Workstation Setup. For information on installing the Wave workstation applications from the command line without user input, see Appendix D, “Performing Unattended Workstation Installations.”...
Page 165: Requirements
Requirements Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Requirements Installing as a LOCAL ADMINISTRATOR in Windows Important: You must install ViewPoint and other Wave workstation applications as a LOCAL ADMINSTRATOR in Windows to ensure that the application is installed with the proper permissions and credentials.
Page 166: Viewpoint Requirements
Requirements Chapter 9: Installing ViewPoint and Other Wave Workstation Applications ViewPoint requirements ViewPoint PC requirements You can install ViewPoint on any PC that meets the following requirements: • : The following operating systems can be used: Operating system • Windows Server 2003, base release or higher •...
Page 167: Tapi Service Provider And Contact Manager Assistant Requirements
Requirements Chapter 9: Installing ViewPoint and Other Wave Workstation Applications ViewPoint license requirements You must purchase, enter, and activate the following licenses on the Wave ISM: • One ViewPoint license for each user who needs to concurrently access the Wave ISM. (Each Wave ISM User license comes with a ViewPoint license.) See Chapter 8, “Entering and Activating Wave Licenses”...
Page 168: Archived Recording Browser Requirements
You use the Wave Workstation Applications Setup to install any or all of the workstation applications. If you encounter problems installing the Wave workstation applications, or running them after installation, contact your Vertical representative. Entering station IDs When you install ViewPoint or the TAPI Service Provider, you can enter the station ID of the Wave phone that will be used by the user at the PC.
Page 169 Using the Wave Workstation Applications Setup Chapter 9: Installing ViewPoint and Other Wave Workstation Applications You can update the station ID at a later time, or you may prefer to wait to install ViewPoint and the TAPI Service Provider on users’ PCs until you have connected and assigned phones, and can enter valid station IDs.
Page 170 Using the Wave Workstation Applications Setup Chapter 9: Installing ViewPoint and Other Wave Workstation Applications In the Setup Type dialog, select one of the following: • Select to install the listed workstation applications in the default location. Typical When installing Wave for the first time, only ViewPoint is installed. When upgrading from a previous version of Wave, Workstation Setup detects the workstation applications that are installed, and upgrades those applications to the current version.
Page 171 Using the Wave Workstation Applications Setup Chapter 9: Installing ViewPoint and Other Wave Workstation Applications 10. Enter the Wave Server and the of the phone that will be used by the Host Name Station ID person at this PC. The station ID is assigned to a phone automatically by Wave ISM. To hear the station ID, pick up the phone and dial *00.
Page 172: Configuring The Wave Workstation Applications
TAPI Service Provider for the first time on a PC. You can run the Configuration Wizard later, for example to change your station ID. To do so: Click Start > Programs > Vertical Wave > Wave TAPI Service Provider Configuration Wizard Follow the on-screen instructions. Click for more information.
Page 173: Configuring The Wave Contact Manager Assistant
Configuring the Wave Contact Manager Assistant Click Start > Programs > Vertical Wave > Wave Contact Manager Assistant If only the Contact Manager Assistant splash screen appears, right-click the Outlook, GoldMine, GoldMine FrontOffice, or GoldMine Business Contact Manager icon on the system tray at the lower right of your screen.
Page 174: Configuring The Archived Recording Browser
Synchronizing system clocks Chapter 9: Installing ViewPoint and Other Wave Workstation Applications Configuring the Archived Recording Browser You do not need to perform any configuration steps on Archived Recording Browser users’ PCs. However, before users can search and manage archived recordings, you must configure one or more Archive Recording Browser user accounts for their use.
Page 175: Installing The Wave Recording Archive Service
Chapter 10 Installing the Wave Recording Archive Service HAPTER ONTENTS About archiving mailbox recordings ....... . . 10-2 Requirements .
Page 176: About Archiving Mailbox Recordings
About archiving mailbox recordings Chapter 10: Installing the Wave Recording Archive Service • Identifying the voice mailboxes from which recordings will be archived. Typically, you specify the mailbox to which automatic call recordings are sent, as well as the voice mailbox of any users or queues whose voice messages you want to preserve. •...
Page 177: About Archive Browser User Accounts
Requirements Chapter 10: Installing the Wave Recording Archive Service About archive browser user accounts To use the Archived Recording Browser, you log on using an archive browser user name and password. Archive browser users do not necessarily correspond to Wave users, and you do not have to create an archive browser user for each Wave user who needs to search for and act on archived recordings.
Page 178: Network Requirements
Requirements Chapter 10: Installing the Wave Recording Archive Service Important: If your archive server PC currently uses or will use the Windows Firewall, review the important information in Appendix E, “Configuring Wave ISM for the Windows Firewall.” • : Microsoft SQL Server 2005 Express Edition SP2. (See page 10-7 for Database server download and installation instructions.) •...
Page 179: Archive Folder Requirements
Requirements Chapter 10: Installing the Wave Recording Archive Service Archive folder requirements The archive folder is an empty directory that you create in which to store your archived recordings for access by Archived Recording Browser users. Note the following: • It is not recommended to create the archive folder on the Wave Server.
Page 180: Installation Steps
Installation steps Chapter 10: Installing the Wave Recording Archive Service • . This requires an account on the Full Control privileges into the \\WaveIP\Buffer folder Archive Server PC with permissions on the Wave Server. To do so, you must do one of the following: •...
Page 181 Installation steps Chapter 10: Installing the Wave Recording Archive Service To install Microsoft SQL Server 2005 Express Edition: Install SQL Server 2005 Express Edition SP2 on the archive server PC. To do so, go to the following location: http://www.microsoft.com/downloads/details.aspx?FamilyId=31711d5d-725c-4afa- 9d65-e4465cdff1e7&displaylang=en Follow the instructions provided to download SQL Server 2005 Express Edition SP2 base version, which meets all of the Recording Archive Service’s requirements.
Page 182 Start service. To install the Recording Archive Service: 21. Run the Vertical Wave Services Setup from the following location on the Wave Server. replacing <Wave Server Host Name> with the IP address of the Wave Server on your local network: ftp://<Wave Server Host Name>/public/workstationapps/ServicesSetup.exe...
Page 183: Assigning Required Access Right To Run The Recording Archive Service
24. In the Setup Type dialog, select to install the Recording Archive Service in the Typical default location. C:\Program Files\Common Files\Vertical\Vertical Wave Click to continue. Next 25. In the Windows Account Name and Password dialog, enter the name and password of the Windows account that you will use to run the Recording Archive Service.
Page 184: Configuring System Call Recording And Automatic Archiving
Identify the Wave Servers from which call recordings will be archived. The Recording Archive Service must be running on the archive server in order for an automatic archive to occur as scheduled. Vertical recommends that you set the Recording Archive Service to auto-start according to the instructions in “Starting and stopping the Wave Recording Archive Service”...
Page 185: Appendix A Using Wave Workstation Applications With Microsoft
Appendix A Using Wave Workstation Applications with Microsoft Terminal Services or Citrix MetaFrame PPENDIX ONTENTS Overview ............A-1 Installing workstation applications on an application server.
Page 186: Installing Workstation Applications On An Application Server
Installing workstation applications on an application server Appendix A: Using Wave Workstation Applications with Microsoft Terminal Services or Citrix MetaFrame Installing workstation applications on an application server Bear the following considerations in mind when you set up an application server for Wave: •...
Page 187: Integrated Services Card (Isc1) Port Descriptions And Pinouts
This appendix lists the port numbers, description, and pinout pairs for interfaces on the ISC1/ISC2, cards, and modules that provide trunk and station resources on the Wave Server. Integrated Services Card (ISC1) port descriptions and pinouts The ISC1 is supported on the Wave IP 2500 Server. RJ-21X interface port descriptions and pinouts Function...
Page 188: Integrated Services Card (Isc2) Port Descriptions And Pinouts
Integrated Services Card (ISC2) port descriptions and pinouts Appendix B: Trunk and Station Ports and Pinouts Function Function Description Alarm relay (reserved for future use) Alarm relay (reserved for future use) 19-20 44-45 Not used Ring Analog FXO trunk port 1 (failover) Ring Analog FXO trunk port 2 Ring...
Page 189 Integrated Services Card (ISC2) port descriptions and pinouts Appendix B: Trunk and Station Ports and Pinouts Trunk 2 Function Description Not used Ring Analog FXO trunk port 2 Analog FXO trunk port 2 Not used SLT 1 Function Description Not used Ring Analog FXS station port 1 (failover) Analog FXS station port 1 (failover)
Page 190: Analog Universal Module Port Descriptions And Pinouts
Analog Universal Module port descriptions and pinouts Appendix B: Trunk and Station Ports and Pinouts Analog Universal Module port descriptions and pinouts The Analog Universal Module is supported on both the Wave IP 500 and Wave IP 2500 Servers. RJ-21X interface port descriptions and pinouts Function...
Page 191: Analog Trunk Module Port Descriptions And Pinouts
Not used Ground Ground Chassis ground T1 Module with serial interface pinouts The T1 Module with serial interface is supported on both the Wave IP 500 and Wave IP 2500 Servers. RJ-48X interface pinouts Function Function CI Receive Ring. -...
Page 192 T1 Module with serial interface pinouts Appendix B: Trunk and Station Ports and Pinouts DB-60 interface pinouts Function 1-16 Ground RD- (Receive Data) RD+ (Receive Data) TxC+ (Send SCT) TxC+ (Send SCT) RxC (Receive SCR) RxC (Receive SCR) 23-26 Not used TxD (Send SD) TxD (Send SD) Not used...
Page 193: Rj-48X Interface Pinouts
Not used CI Transmit Ring, - Not used E1 Module with serial interface port descriptions and pinouts The E1 Module with serial interface is supported on both the Wave IP 500 and Wave IP 2500 Servers. RJ-48X interface pinouts Function...
Page 194 E1 Module with serial interface port descriptions and pinouts Appendix B: Trunk and Station Ports and Pinouts Function Function Shield / Ground Not used CI Transmit Ring, - Not used DB-60 interface pinouts Function 1-16 Ground RD- (Receive Data) RD+ (Receive Data) TxC+ (Send SCT) TxC+ (Send SCT) RxC (Receive SCR)
Page 195: Analog Station Card Port Descriptions And Pinouts - - - - - - - - -
53-55 Not used Ground 57-60 Not used Analog Station Card port descriptions and pinouts The Analog Station Card is supported on the Wave IP 2500 Server. RJ-21X interface port descriptions and pinouts Function Function Description Ring Analog FXS station port 1...
Page 196: Digital Station Card Port Descriptions And Pinouts - - - - - - - - -
Ring Analog FXS station port 24 Ground Ground Chassis ground Digital Station Card port descriptions and pinouts The Digital Station Card is supported on the Wave IP 2500 Server. RJ-21X interface port descriptions and pinouts Function Function Description Ring Digital station port 1...
Page 197 Digital Station Card port descriptions and pinouts Appendix B: Trunk and Station Ports and Pinouts Function Function Description Ring Digital station port 4 Ring Digital station port 5 Ring Digital station port 6 Ring Digital station port 7 Ring Digital station port 8 Ring Digital station port 9 Ring...
Page 198: Digital Station Module Port Descriptions And Pinouts - - - - - - -
Appendix B: Trunk and Station Ports and Pinouts Digital Station Module port descriptions and pinouts The Digital Station Module is supported on both the Wave IP 500 and Wave IP 2500 Servers. Both a 12-port and 24-port digital station module are available. See the Wave Server Hardware Reference Guide for detailed specifications for both boards.
Page 199 Digital Station Module port descriptions and pinouts Appendix B: Trunk and Station Ports and Pinouts Function Function Description Ring 12-port model: Not used 24-port model: Digital station port 17 Ring 12-port model: Not used 24-port model: Digital station port 18 Ring 12-port model: Not used 24-port model: Digital station port 19...
Page 200 Release 4.0 June 20, 2013...
Page 201: Integrated Services Card Status Leds
ISC2, depending on your Wave Server model) in your Wave Server provide valuable ISC1 or troubleshooting information. When you contact your Vertical technical support representative, you may be asked to describe the LED activity that you observe. You can view the Status LEDs...
Page 202: About System Status Leds
—Embedded processor installed on the Wave Server that provides primary ISC1/ISC2 system control including voice processing and packet switching elements. • —Vertical Application Module. Single-board computer that runs the Integrated Services Manager (ISM1) and call center applications. • —Firmware that runs on the Integrated Services Card.
Page 203: System Led Indicators
System LED indicators Appendix C: Integrated Services Card Status LEDs System LED indicators This appendix lists System Status LED indicators and/or Card Status LED indicators that you may observe for the following scenarios: • Normal boot sequence • System shutdown •...
Page 204 System LED indicators Appendix C: Integrated Services Card Status LEDs SYSTEM STATUS LEDS CARD STATUS LEDS Current status Expected LED1 LED2 LED3 LED4 Green time /ISC2 ISC1 boot ~15 sec Blinking loader is waiting for with 1.5 green PLD Programmer GHz VAM on VAM to connect.
Page 205 System LED indicators Appendix C: Integrated Services Card Status LEDs SYSTEM STATUS LEDS CARD STATUS LEDS Current status Expected LED1 LED2 LED3 LED4 Green time Check Disk in 0 sec (or Green Alterna- Blinking progress. several ting minutes if green Check Disk occurs.) Windows is loading.
Page 206: System Shutdown Sequence Indicators
System LED indicators Appendix C: Integrated Services Card Status LEDs System shutdown sequence indicators During a power (red) button shutdown, you will observe the following LED setting sequence. SYSTEM STATUS LEDS CARD STATUS LEDS Status LED1 LED2 LED3 LED4 Red LED Green LED Manager system Green...
Page 207: Performing Unattended Workstation Installations
Appendix D Performing Unattended Workstation Installations PPENDIX ONTENTS Overview ............D-1 Performing a typical unattended installation.
Page 208: Performing A Typical Unattended Installation
Performing a typical unattended installation Appendix D: Performing Unattended Workstation Installations • : In a custom installation, you can specify which workstation Custom installation applications to install, change the installation drive or folder, uninstall workstation applications, and specify other options. Note: Because the PC where the workstation applications are installed must be restarted to complete the installation, you should perform unattended installations when users will not be...
Page 209: Workstation Setup Command Parameters
Workstation Setup command parameters Appendix D: Performing Unattended Workstation Installations The following sample command installs all of the workstation applications in the default location: setup.exe /s /v"/qn CUSTOM_INSTALL=1 INSTALLLEVEL=200 ADDLOCAL=ALL" The following sample command does the following: • Installs the single-line TAPI Service Provider in the default location. •...
Page 210 Workstation Setup command parameters Appendix D: Performing Unattended Workstation Installations Name Value Description ADDLOCAL Workstation application to install: Client Client = ViewPoint CMA = Contact Manager Assistant RecordingBrowser RecordingBrowser = Archived Recording Browser TSP = TAPI Service Provider To install more than one application, separate each one with a comma (,), for example: ADDLOCAL= Client,CMA...
Page 211 Workstation Setup command parameters Appendix D: Performing Unattended Workstation Installations Name Value Description SUPPRESS_MSGS Integer 0 = (Default) Workstation Setup displays message boxes on the PC where the applications are installed. Workstation Setup stops processing and waits until someone responds to each message box.
Page 212 1 = TAPI SP creates a trace file. Note: The trace file is located at the following location: C:\Program Files\Vertical Wave ViewPoint\Logs\Tvtsp.txt Set the following parameter to 1 when installing workstation applications on a server PC running Windows Terminal Server or Citrix MetaFrame so that users do not have to re-enter logon information when they access the applications.
Page 213: Verifying That An Unattended Installation Was Successful
Verifying that an unattended installation was successful Appendix D: Performing Unattended Workstation Installations Name Value Description REBOOT String Force = (Default) Automatically restarts the PC where the workstation applications are installed after the installation completes. ReallySuppress = Do not restart the PC after installation completes.
Page 214 Release 4.0 June 20, 2013...
Page 215: Configuring Wave Ism For The Windows Firewall
You must perform the steps in “Adjusting Windows Firewall exceptions” on page E-2 if any workstation PC is running the Windows Firewall, so that the workstation PC can receive events from the Wave IP 2500. The Wave workstation applications are described in more detail in Chapter Chapter 9.
Page 216: Adjusting Windows Firewall Exceptions
Adjusting Windows Firewall exceptions Appendix E: Configuring Wave ISM for the Windows Firewall To resolve these problems, when Wave workstation applications are started, the Windows Firewall settings on workstation PCs are automatically modified so that the Wave workstation applications will work properly on most networks. Specifically, to enable necessary communication between a Wave workstation application and the Wave ISM, upon start up the Wave workstation application automatically adds several entries to the Windows Firewall Exceptions List on the workstation PC.
Page 217: How Updated Windows Firewall Exceptions Are Applied
Adjusting Windows Firewall exceptions Appendix E: Configuring Wave ISM for the Windows Firewall Click Custom List The settings on this tab determine which IP addresses will be allowed to send network requests to the Wave workstation PCs. You only need to specify the VAM’s IP address on your Wave Server, which you can do in several ways.
Page 218: Windows Firewall Exceptions Added For Wave
Security \ Workstation Firewall tabs, according to the instructions in the previous section. All of these exceptions are required to run Wave across a network. • DCOM Resolver: Port TCP135. • Wave ViewPoint: Vertical.Wave.ViewPoint.exe. • Wave Contact Center Reporter: TVReporter.exe. • Wave Voicemail Archive Browser: TVRecordingBrowser.exe.
Page 219 Resetting the Wave Server IP addresses to the factory defaults The steps in this section reset the Integrated Services Card (ISC1 or ISC2, depending on the Wave Server model) and Vertical Application Module (VAM) IP address settings to the factory default settings.
Page 220: Appendix F Troubleshooting
General troubleshooting steps Appendix F: Troubleshooting IP network settings are reset as follows: • ISC1 or ISC2 • IP Address: 192.168.205.10. • Subnet Mask: 255.255.255.0. • Default Gateway: 0.0.0.0. • • IP Address: 192.168.205.1. • Subnet Mask: 255.255.255.0. • Default Gateway: 0.0.0.0. Note: The Media Resource Module (MRM) IP address(es) are not reset by this procedure.
Page 221: Troubleshooting Modem Problems
Troubleshooting modem problems Appendix F: Troubleshooting Troubleshooting modem problems The information in this section may be useful if you choose to use a different modem that has not been certified for use with Wave ISM (see page 5-3) and experience problems. The following terms are used throughout this section.
Page 222 Troubleshooting modem problems Appendix F: Troubleshooting Solution: On the administrator PC, in the Windows Control Panel, choose Network Connections Right-click your modem connection and then click Properties In the Properties dialog, on the Networking tab click Advanced In the next dialog, clear the checkbox.
Page 223: Troubleshooting Ip Telephony Problems
In the next screen, click , and then click Search for and install the hardware automatically to continue. Next 10. When prompted to specify the modem manufacturer and model, select Vertical . Click to continue. Communications Surf Modem Next 11. When prompted to select the port on which to install the modem, click Selected ports .
Page 224: Troubleshooting Management Console Problems
Troubleshooting Management Console problems Appendix F: Troubleshooting The Win32Time service can be inadvertently re-enabled in several ways: • : The Win32Time service If the Wave Server is not a member of your Windows domain can be re-enabled if a user double-clicks on the time in the lower-right corner of the Windows Desktop, and then on the Internet Time tab disables and re-enables “Automatically synchronize with an Internet time server”.
Page 225 • IP address. Enter the default IP address of the Vertical Application Module (VAM) in the Wave Server (192.168.205.1), or the VAM’s IP address on your system if you have changed it). DNS-resolvable name. For example, yourservername •...
Page 226: Troubleshooting Viewpoint Problems
Troubleshooting ViewPoint problems Appendix F: Troubleshooting Troubleshooting ViewPoint problems Firewall problems may prevent ViewPoint from starting. Symptom: After installing ViewPoint successfully on a PC, the following message is displayed and ViewPoint fails to start: “Wave Server is unable to connect to ViewPoint, which could be due to a configuration issue on the Wave Server.
Page 227 {EFED4BC8-3AD3-4D22-8493-F4E91D0BA58A} failed due to the following error: 8007041d. Solution: From a command prompt, change directory (cd) to the following: C:\Program Files\Common Files\Vertical\Wave Run the following program: tvwkssvc.exe /service Pages remain open indefinitely. Symptom: You experience pages that remaining open indefinitely, for example if the user making the page forgets to hang up the phone.
Page 228: Troubleshooting Workstation Application Problems
Troubleshooting workstation application problems Appendix F: Troubleshooting Troubleshooting workstation application problems Error 1706 after installing Microsoft SQL Server 2005 Express Edition. Symptom: The following error occurs while installing Microsoft SQL Server 2005 Express Edition as part of the Recording Archive Service installation process (as described on page 10-8.) “Error 1706: An installation package for the product Microsoft SQL Server Native Client cannot be found.
Page 229 10-5 IP 500 archive server MRMs requirements 10-3 IP 2500 IP 500 Recording Archive Service 10-1 Vertical Product Improvement Plan Canadian Underwriter’s Laboratory (CUL) Wave Server compliance statement IP 2500 IP 500 cards workstation applications about IP 2500 Act!
Page 230 Citrix MetaFrame IP 2500 4-29 installation modes IP 500 3-26 power cords 3-25, 4-29 compliance statements Quad BRI module Canadian Underwriter’s Laboratory (CUL) IP 2500 4-27 Federal Communication Commission (FCC) IP 500 3-24 Industry Canada T1 module without V.35 serial interface Underwriter’s Laboratory (UL) IP 2500 4-26...
Page 231 installing IP 2500 4-30 Help system IP 500 3-27 using HotFixes applying issues that can affect upgrade E1 module with serial interface obtaining port descriptions and pinouts E1 module with V.35 serial interface connecting IP 2500 4-26 identifying Wave Server on LAN IP 500 3-23 importing...
Page 232 IP 2500 4-19 licenses IP 500 3-15 about MRMs activating IP 2500 4-17 offline activation 8-13 IP 500 3-15 results 8-11 Recording Archive Service 10-6 edition-based licenses workstation applications entering manually on application server full vs. trial unattended installations importing from file obtaining Integrated Services Card requirements...
Page 233 modules MRM. See Media Resource Module about music-on-hold system IP 2500 connecting IP 500 IP 2500 4-29 analog trunk module IP 500 3-25 about IP 2500 4-23 IP 500 3-20 analog universal module offline license activation 8-13 about one-click license activation 8-11 IP 2500 4-24...
Page 234 power failover support IP 500 3-14 safety requirements power failure lifeline 3-14, 4-15 security issues power supply setting for digital phones locale 7-16 IP 500 site preparation IP 2500 status LEDs IP 500 on cards IP 2500 4-20 on modules IP 2500 4-20 Quad BRI module...
Page 235 Underwriter’s Laboratory IP 500 3-13 compliance statement expansion options IP 2500 IP 500 grounding lifting VAM. See Vertical Application Module maximum phone capacity verifying installed components 7-27 IP 500 Vertical Application Module mounting resetting factory default IP address IP 2500...
Page 236 Windows Firewall configuring system for workstation applications about configuring 9-10 installing on application server unattended via Workstation Applications Setup requirements terminal server support using with Microsoft Terminal Services or Citrix MetaFrame Workstation Applications Setup program using Wave Server Installation Guide Release 4.0 June 20, 2013...

This manual is also suitable for:

Wave series Wave ip 500

Vertical Wave IP 2500 Installation Manual

Chapter 1 About this Guide

Chapter 2 Before You Begin

Chapter 3 Setting up the Wave IP 500 Server

Chapter 4 Setting up the Wave IP 2500 Server

Chapter 5 Connecting to the Wave ISM from the Administrator PC

Chapter 6 Using the Wave Installation Wizard

Chapter 7 Initial Configuration

Chapter 8 Entering and Activating Wave Licenses

New Licenses Are Required in Wave ISM 2.0

Chapter 9 Installing Viewpoint and Other Wave Workstation Applications

Chapter 10 Installing the Wave Recording Archive Service

Appendix A Using Wave Workstation Applications with Microsoft

Terminal Services or Citrix Metaframe

Appendix B Trunk and Station Ports and Pinouts

Appendix C Integrated Services Card Status Leds

Integrated Services Card Status Leds

Appendix D Performing Unattended Workstation Installations

Performing Unattended Workstation Installations

Appendix E Configuring Wave ISM for the Windows Firewall

Configuring Wave ISM for the Windows Firewall

Appendix F Troubleshooting

Quick Links

Installation Guide

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Vertical Wave IP 2500