Page 1 Release 1.0 - Build 7 10.0.20070817.0.0 (0823) 9CXG +2 +PUVCNNCVKQP )WKFG Last Updated 9/07/07 For Review Only - Draft Document 09/07/07 COMPANY CONFIDENTIAL - DO NOT Distribute...
Page 2 Wave IP 2500 Installation Guide Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2007 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc.
Page 3: Table Of Contents
%QPVGPVU %JCRVGT #DQWV 6JKU )WKFG Getting the most out of this guide - - - - - - - - - - - - - - - - - - - - - 1-1 Using the Help system - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3 Conventions used in this guide - - - - - - - - - - - - - - - - - - - - - - 1-3 Special messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3 Terms used - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3...
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About the Wave IP 2500 - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-1 The Wave IP 2500 base unit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-2...
Page 5 Connecting to the Wave IP 2500 via your network - - - - - - - - - - - - - - - - 4-4 Connecting to the Wave IP 2500 via a modem - - - - - - - - - - - - - - - - - - - 4-7...
Page 6 Wave IP 2500 Installation Guide Using the Service Account Utility - - - - - - - - - - - - - - - - - - - - 4-17 %JCRVGT 'PVGTKPI CPF #EVKXCVKPI 9CXG .KEGPUGU About Wave licenses - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2 Full vs.
Page 7 Wave IP 2500 Installation Guide Configuring ViewPoint - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-7...
Page 8 Wave IP 2500 Installation Guide #RRGPFKZ $ 9CXG +2 5VCVWU .'&U Normal firmware boot sequence - - - - - - - - - - - - - - - - - - - - - B-1 Boot failure indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-2...
Page 9 Wave IP 2500 Installation Guide Upgrading Redboot - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-2 #RRGPFKZ ) 5QHVYCTG .KEGPUG #ITGGOGPV...
Page 10 Wave IP 2500 Installation Guide For Review Only - Draft Document 09/07/07 COMPANY CONFIDENTIAL - DO NOT Distribute...
Page 11: Dqwv 6Jku )Wkfg
Chapter 1 #DQWV 6JKU )WKFG Welcome to the Wave IP 2500 Installation Guide. This guide provides detailed instructions for physically installing a Vertical Wave system and performing initial system configuration. The Vertical Wave system delivers comprehensive communication support—PBX voice capability, multiprotocol router capabilities, full LAN/WAN connectivity, and a suite of communication applications—in a unified platform designed for scalability, reliability, and ease...
Page 12 Wave IP 2500 Installation Guide • Chapter 4, Initial Configuration, explains the tasks required to set up the Vertical Wave IP 2500 system for initial configuration, including information about Ethernet port, modem, and serial port connections. • Chapter 5, Entering and Activating Wave Licenses explains how to enter and activate your Wave licenses to enable full system functionality.
Page 13 Wave IP 2500 Installation Guide 7UKPI VJG *GNR U[UVGO The Vertical Wave Help system provides both online and context-sensitive Help. To access each type of Help, use the following methods: • Online Help—From the Wave Global Administrator Management Console, press F1 or the Help icon located in the top right corner of the screen, then select a topic from either the Contents tab or the Index tab.
Page 14 Wave IP 2500 Installation Guide 6GTO *QY VQ +PVGTCEV Shift-click Hold down the Shift key, and simultaneously click the left mouse button. Ctrl-click Hold down the Ctrl key, and simultaneously click the left mouse button. Ctrl+another key Hold down the Ctrl key, and simultaneously...
Page 15 For information about this version of Vertical Wave, including new features, known issues, and other late-breaking information, see the Release Notes included on the Documentation CD. The following documents are included with the Wave IP 2500 in Acrobat format, and can be found on the Vertical Wave Documentation CD.
Page 16 5[UVGO UGEWTKV[ You are responsible for the security of your Vertical Wave system. Unauthorized use of the Vertical Wave system could result in toll fraud. You must read all system administration documentation to understand which configuration options can introduce the risk of toll fraud, and which configuration options can be activated or deactivated to prevent fraud.
Page 17 (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Vertical Communications, Inc. could void your authority to operate the equipment.
Page 18 Wave IP 2500 Installation Guide If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
Page 19 Wave IP 2500 Installation Guide &KTGEV +PYCTF &KCNKPI &+& KPVGTHCEGU Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision is a violation of Part 68 of the FCC rules. Proper answer supervision is when: •...
Page 20 Wave IP 2500 Installation Guide Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the...
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Chapter 2 $GHQTG ;QW $GIKP It is important to set up your site properly before installing the Vertical Wave IP 2500. Follow the guidelines in this chapter to ensure that all required services and tools are available. Review the following sections before installing the Wave IP 2500: •...
Page 22 Wave IP 2500 Installation Guide 'PXKTQPOGPVCN 4GSWKTGOGPVU For the Wave IP 2500 to operate properly, the environmental specifications in the following table must be met. +VGO 8CNWG Temperature, operating 32° to 104° F (0° to 40° C) Temperature, storage -4° to 140° F (-20° to 60° C)
Page 23 For your safety and to avoid damaging sensitive electronic components, be sure to do the following. • Ground the Wave IP 2500 chassis according to the instructions in “Grounding the Wave IP 2500” on page 3-8. • To prevent electrostatic discharge: •...
Page 24 Bend at your hips and knees to put the chassis down. 7PRCEMKPI VJG 9CXG +2 When you receive the Wave IP 2500, locate the packing slip on the outside of the box. The packing slip lists the various Wave IP 2500 components that you ordered.
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Chapter 3 5GVVKPI 7R VJG 8GTVKECN 9CXG +2 Setting up the Wave IP 2500 includes the following tasks. Each step is described in detail later in this chapter. • Mounting the Wave IP 2500 (see page 3-4). • Grounding the Wave IP 2500 (see page 3-8).
Page 26 • 4 analog FXS station ports • 2 10/100 Mbps Ethernet ports (see “About the Ethernet ports on the Wave IP 2500” on page 3-9 for important information about using these ports.) • 2 partial-width slots that can accommodate 2 expansion modules •...
Page 27 Wave IP 2500 Installation Guide 'ZRCPUKQP QRVKQPU The ISC1 is the minimum requirement for a Wave IP 2500 system. There are several ways to expand the Wave IP 2500 base unit to support a wide variety of trunk and station configurations: •...
Page 28 (0.5 meters) above the floor. Do not operate the Wave IP 2500 at floor level. 4CEM OQWPVKPI VJG 9CXG +2 The Wave IP 2500 is shipped ready to be rack mounted. The Wave IP 2500 requires an EIA- or IEC-compliant, 19-inch rack for proper mounting.
Page 29 When successfully rack-mounted, the Wave IP 2500 chassis looks like this: 9CNN OQWPVKPI VJG 9CXG +2 You can mount the Wave IP 2500 chassis onto a wall by first attaching a piece of prepared plywood to studs in the wall, then attaching the chassis to the plywood.
Page 30 Thickness—0.75 inches (2 cm) Height—24 inches (61 cm) Width— 34 inches (86.4 cm) Draw a vertical line on the plywood 4 inches (10.2 cm) from the left edge, and a horizontal line 3-1/4 inches (8.3 cm) from the top edge: 34 “...
Page 31 Line up the left side of the chassis with the vertical line that you drew on the plywood, and line up the top of the chassis with the horizontal line that you drew.
Page 32 Caution: Ensure that the table supports a minimum weight load of 26 pounds (11.8 kg) for the Wave IP 2500 chassis, as well as 19 pounds (8.6 kg) additional weight for each EXU that you are using. )TQWPFKPI VJG 9CXG +2 ...
Page 33 %QPPGEVKPI VJG 9CXG +2 VQ [QWT .#0 This section describes how to connect the Wave IP 2500 to your LAN using a standard Ethernet cable. You can also connect the Wave IP 2500 to your network using a network hub, switch, or router.
Page 34 Connect the other end of the cable to your LAN. %QPPGEVKPI VJG 9CXG +2 VQ RQYGT CPF RQYGTKPI QP Connect the Wave IP 2500 to a dedicated circuit using the supplied power cord. Do not use any other power cord.
Page 35 Power on the base unit by toggling the rocker switch. Observe the status LEDs on the front of the Wave IP 2500 to ensure that the system initialization completes successfully and that there are no component failures For complete details of the information provided by the status LEDs, see Appendix B, “Wave IP 2500 Status LEDs.”...
Page 36 Wave IP 2500 Installation Guide 2QYGT HCKNQXGT UWRRQTV The Wave IP 2500 provides for failover telephone service in the event of a power failure. If the power fails, the analog phone connected to station port 1 on the ISC1 automatically connects to the analog trunk plugged into trunk port 1, enabling the analog phone to make calls even if the Wave IP 2500 is not functioning.
Page 37 Be sure to replace the backplane terminator facing the same direction it was when you removed it. Also, pay careful attention to pin alignment. Connector pin A1 must align with slot pin A1. DO NOT power on the Wave IP 2500 until you are certain that the backplane terminator is installed correctly.
Page 38 +PUVCNNKPI C /GFKC 4GUQWTEG /QFWNG Only one MRM can be installed on the ISC1. Unplug the Wave IP 2500’s power cord, but do not disconnect the grounding wire. Remove the ISC1 from the Wave IP 2500 base unit. To do so: •...
Page 39 To install a Media Resource Module, see the instructions starting on page 3-14. Note: 6Q KPUVCNN OQFWNGU CPF ECTFU Unplug the Wave IP 2500’s power cord and the power cords of all EXUs, but do not disconnect the grounding wires. Remove the blank module or universal slot faceplate.
Page 40 ITGGP TGF Normal state—module or card is fully operations. Initial state when Wave IP 2500 is powered on; module or card has not yet initialized. Software is initializing. If module or card remains in this state after the Wave IP 2500 is fully operational, module or card initialization has failed.
Page 41 Wave IP 2500 Installation Guide • Analog and T1 trunks have been installed by your service provider. • Incoming analog DID trunks have been tested to ensure no voltage is present, as well as to verify that they are DID trunks.
Page 42 Wave IP 2500 Installation Guide %QPPGEVKPI VJG CPCNQI WPKXGTUCN OQFWNG The analog universal module provides the following: • 8 analog FXO trunk ports, supporting loop start, ground start, and analog DID trunks (analog DID trunks support inbound calling only). •...
Page 43 6Q EQPPGEV VJG CPCNQI UVCVKQP ECTF Locate the RJ-21X port on the card. Connect the RJ-21X cable from your punchdown block or multiport adapter to the port on the Wave IP 2500 using a male RJ-21X connector. For Review Only - Draft Document 09/07/07 ...
Page 44 CD—when they are placed on hold or while being transferred. The Wave IP 2500 is compatible with most standard music-on-hold devices that connect via a 3.5 mm stereo plug. If a cable is not provided, you must purchase one separately.
Page 45 A paging system allows Wave users to make public announcements over a loudspeaker. The Wave IP 2500 is compatible with most standard paging systems that connect via a 3.5 mm stereo plug. If a cable is not provided, you must purchase one separately.
Page 46 For Review Only - Draft Document 09/07/07 COMPANY CONFIDENTIAL - DO NOT Distribute...
Page 47 Obtaining all required HotFixes. See page 4-2. Configuring the administrator PC. See page 4-2. Connecting to the Vertical Wave IP 2500 via your LAN or a modem. See page 4-4. Applying all required HotFixes. See page 4-9. Adding the Wave IP 2500 to your LAN. See page 4-11.
Page 48 2500 and you will no longer be able to access your network or go out on the Internet from it. %QPHKIWTKPI VJG CFOKPKUVTCVQT 2% Before you can connect to the Wave IP 2500 for initial configuration, you must configure TCP/IP on the administrator PC that you will use to connect with.
Page 49 IP address: 192.168.205.x. “x” can be any number between 2 and 254, except for 10 (192.168.205.10 is reserved for the IP address of the Integrated Services Card (ISC1) on the Wave IP 2500). Subnet mask: 255.255.255.0 Click OK to save your changes, and again to exit the Local Area Connection Properties dialog box.
Page 50 %QPPGEVKPI VQ VJG 9CXG +2 XKC [QWT PGVYQTM This section describes how to connect to the Wave IP 2500 from the administrator PC using a standard Ethernet cable. You can also connect to the Wave IP 2500 using a network hub, switch, or router.
Page 51 Important: If this is the first time that you are logging on to the Wave IP 2500 from this administrator PC and you are prompted to install a specific version of the Java Runtime Environment, do so. Failure to install the correct version may prevent some Global Administrator Management Console features from working correctly.
Page 52 User Name: GlobalAdministrator Password: Vertical4VoIP! If any other users are logged on to the Wave IP 2500, a list of logged-on users is Note: displayed (this will not be the case when you initially configure your Wave IP 2500). Click OK to close the dialog box and continue.
Page 53 Wave IP 2500 Installation Guide %QPPGEVKPI VQ VJG 9CXG +2 XKC C OQFGO You can use a local or remote modem connection to connect to the Wave IP 2500 from the administrator PC for system configuration. The following terms are used throughout this section: •...
Page 54 Wave IP 2500 Installation Guide %QPPGEVKPI VQ VJG 9CXG +2 XKC C OQFGO EQPPGEVKQP Important: Before proceeding, install the modem on the administrator PC according to the manufacturer’s documentation. The following procedures describe the steps to perform on an administrator PC running Note: Windows XP.
Page 55 HotFix upgrades will be very slow, typically taking several hours to complete, and software upgrades will take even longer. HotFix or software upgrades will run much faster if you connect to the Wave IP 2500 via your network, as desribed on page 4-4.
Page 56 If there are any problems with the hard drive on which you are applying the upgrade, you will receive a message indicating that you must restart the Wave IP 2500 before you can upgrade. Note that the restart will take noticeably longer than normal, because the hard drive problems are being repaired.
Page 57 ISC1 changes from a fast double blink to a steady single blink. Once the Wave IP 2500 restarts for the final time, log on again to the Wave IP 2500 again using your Wave user name and password.
Page 58 Wave IP 2500 Installation Guide • Adding the Wave IP 2500 to your Windows domain. You should add the Wave IP 2500 to your domain if you are using one, so that users can install or upgrade the ViewPoint workstation application without needing to enter network credentials, a very error-prone task.
Page 59 Set the VAM IP network information by selecting the Vertical Wave Application Module from the Network Interfaces drop-down list, and then perform steps 3-4. If an MRM is installed on your Wave IP 2500, select Media Resource Module from the list and perform steps 3-4.
Page 60 11. If you have no further changes to make, go to step 15. 6Q CFF VJG 9CXG +2 VQ [QWT 9KPFQYU FQOCKP 12. On any tab, click Join Domain. To remove the Wave IP 2500 from your Windows domain, click Remove.
Page 61 In the Restart system dialog box, specify how many seconds should elapse before the system restarts. Click Restart. Click Yes at the confirmation screen, and then click OK to restart the Wave IP 2500. 6Q UJWV FQYP CPF RQYGT QHH VJG 9CXG +2 Press and hold the red button on the ISC1.
Page 62 Wave IP 2500 Installation Guide 6Q TGUVCTV VJG 9CXG +2 CHVGT RQYGTKPI QHH Turn the power switch on the back of the Wave IP 2500 off, wait 30 seconds, and then turn the power switch on. When you observe the following pattern on the ISC1 system status LEDs, the Wave IP...
Page 63 From the administrator PC, log on to the Global Administrator Management Console on the Wave IP 2500 using your Wave user name and password. Click the System Desktop icon at the top right of the Global Administrator Management Console.
Page 64 For Review Only - Draft Document 09/07/07 COMPANY CONFIDENTIAL - DO NOT Distribute...
Page 65 “Before your licenses are activated” on page 5-6. Important: Be sure to use the version of Java that came with your Wave IP 2500—do not upgrade to a newer version that you obtain elsewhere. Failure to use the correct version of Java may result in the inability to import and/or activate licenses and other errors.
Page 66 Wave licenses are supplied by your Vertical provider in the following formats: • Wave license files: License files can be imported directly onto the Wave IP 2500. License files are named LICxxxxxxx.lic, where x = the sales order number. •...
Page 67 Before proceeding, ensure that you received the correct licenses by reviewing the Acrobat file that came with your license file or the printed copy that came with your Wave IP 2500. If you have any questions, contact your Vertical provider before entering and activating the licenses.
Page 68 Wave IP 2500 Installation Guide 'PVGTKPI 9CXG NKEGPUGU You can add Wave licenses to the Wave IP 2500 in either of the following ways: • Upload a license file, as described in the next section. • Manually enter the license key for each license, as described on page 5-5.
Page 69 Wave IP 2500 Installation Guide Click Open to return to the Import Licenses File dialog box, and then click Upload Import File. A list of all of the licenses in the file is displayed. Scroll to the bottom of the list and click Done.
Page 70 Wave IP 2500 Installation Guide Click Add. The Software License dialog box opens: Enter the following information: • Select the Product for which you want to enter licenses from the drop-down list. • Select the Version number for that product.
Page 71 Wave IP 2500 Installation Guide Until you activate your licenses, the following will occur: • Every time you launch the Global Administrator Management Console, you will be reminded that licenses need to be activated. The dates when license grace periods are due to elapse are displayed in the Expiration column •...
Page 72 You use one-click activation to activate your Wave licenses. One-click activation requires that the Wave IP 2500 has Internet access and is able to reach the Vertical Activation Server. If you encounter problems with one-click activation, contact your Vertical provider.
Page 73 Wave IP 2500 Installation Guide The Activate Licenses dialog box opens. Select This system can access the Activation Server. Activate Online, and then click Next. In the next screen, enter registration information about your organization: Click OK to submit the selected licenses for activation. During activation, the Activate License(s) dialog box (with the registration information cleared) is displayed.
Page 74 If activation was not successful, the reason is displayed. The most common status resulting from an unsuccessful one-click activation, “Activation Pending”, indicates a bad Internet connection, or that the Vertical Activation Server is down; the system will retry activation automatically. If you continue to experience problems, contact your Vertical representative.
Page 75 Wave IP 2500 Installation Guide In the next screen, click All Available to display all licensing activities, or enter Starting On and Ending On dates to view licensing activities for a specific time period. Click OK to continue. The Activity log opens showing the following information: Click OK to close the Activity Log.
Page 76 For Review Only - Draft Document 09/07/07 COMPANY CONFIDENTIAL - DO NOT Distribute...
Page 77 You can install the Wave workstation applications on any Windows PC on the network that meet the requirements in this section. While it is possible to install the Wave IP 2500 on the Wave IP 2500 itself, best practice is to use the Wave IP 2500 as a dedicated server.
Page 78 Hardware: Sound card and speakers to listen to voice messages and call recordings and to hear call announcements without using a phone. • Network connection: TCP/IP connection to the Wave IP 2500, as well as access to the Wave IP 2500’s file shares (\Netsetup, \Reports, and \Buffer). •...
Page 79 Wave IP 2500 Installation Guide 8KGY2QKPV NKEGPUG TGSWKTGOGPVU You must purchase, enter, and activate the following licenses on the Wave IP 2500: • One ViewPoint license for each user who needs to concurrently access the Wave system • One Contact Center Reporter license in order for all users to be able to run Call Log reports in ViewPoint.
Page 80 Users will be able to run Call Log reports from the ViewPoint Tools menu if a Wave Contact Center license is present on the Wave IP 2500. For more about the Call Log reports, click Help on the Contact Center Reporter toolbar.
Page 81 PC, select Only for me. Click Next to continue. In the Wave Server Information dialog box, enter the Wave IP 2500 name and the Telephone Station ID of the phone that will be used by the person at this PC.
Page 82 Wave IP 2500 Installation Guide Important: If there is not a Wave phone near this PC, enter a station ID of 0. Without a phone, the user at this PC will be able to perform all functions with the exception of managing calls and recording voice prompts.
Page 83 11. When Workstation Setup finishes copying files, if you are installing the TAPI Service Provider, the TAPI Service Provider Configuration Wizard opens. 12. Enter the name of the Wave IP 2500 and the Station ID of the phone that will be used by the person at this PC.
Page 84 TAPI Service Provider for the first time on a PC. You can run the Configuration Wizard later, for example to change your station ID. To do so: Click Start > Programs > Vertical Wave > Wave TAPI Service Provider Configuration Wizard.
Page 85 Click Help for detailed instructions. 5[PEJTQPK\KPI U[UVGO ENQEMU It is recommended that you make sure that the system clocks on the Wave IP 2500 and user PCs are synchronized. This ensures that message time stamps, which are set by the Wave IP 2500’s clock, agree with the time displayed on the user PCs.
Page 86 For Review Only - Draft Document 09/07/07 COMPANY CONFIDENTIAL - DO NOT Distribute...
Page 87 Bear the following considerations in mind when you set up an application server for Wave: • The application server should not be the same PC as your Wave IP 2500 server. • Applications should not be installed in the same partition as the Windows operating system.
Page 88 Wave IP 2500 Installation Guide • Always use Add/Remove Programs (located on the Windows Control Panel) to install programs. This ensures that the programs are set up properly for multi session use. Important: The server must be in remote administration mode to remotely install any Wave workstation applications.
Page 89 6TWPM CPF 5VCVKQP 2QTVU CPF 2KPQWVU This appendix lists the port numbers, description, and pinout pairs for RJ-21X interfaces on the ISC1, cards, and modules that provide trunk and station resources on the Wave IP 2500. +PVGITCVGF 5GTXKEGU %CTF +5%...
Page 90 Wave IP 2500 Installation Guide #PCNQI 7PKXGTUCN /QFWNG RQTV FGUETKRVKQPU CPF RKPQWVU 4,: KPVGTHCEG RQTV FGUETKRVKQPU CPF RKPQWVU (WPEVKQP (WPEVKQP &GUETKRVKQP Ring Analog FXO trunk port 1 Ring Analog FXO trunk port 2 Ring Analog FXO trunk port 3 Ring...
Page 91 Wave IP 2500 Installation Guide #PCNQI 6TWPM /QFWNG RQTV FGUETKRVKQPU CPF RKPQWVU 4,: KPVGTHCEG RQTV FGUETKRVKQPU CPF RKPQWVU (WPEVKQP (WPEVKQP &GUETKRVKQP Ring Analog FXO trunk port 1 Ring Analog FXO trunk port 2 Ring Analog FXO trunk port 3 Ring...
Page 92 Wave IP 2500 Installation Guide (WPEVKQP (WPEVKQP &GUETKRVKQP Ring Analog FXS station port 6 Ring Analog FXS station port 7 Ring Analog FXS station port 8 Ring Analog FXS station port 9 Ring Analog FXS station port 10 Ring Analog FXS station port 11...
Page 93 Wave IP 2500 Installation Guide &KIKVCN 5VCVKQP %CTF RQTV FGUETKRVKQPU CPF RKPQWVU 4,: KPVGTHCEG RQTV FGUETKRVKQPU CPF RKPQWVU (WPEVKQP (WPEVKQP &GUETKRVKQP Ring Digital station port 1 Ring Digital station port 2 Ring Digital station port 3 Ring Digital station port 4...
Page 94 Wave IP 2500 Installation Guide (WPEVKQP (WPEVKQP &GUETKRVKQP Ring Digital station port 22 Ring Digital station port 23 Ring Digital station port 24 Ground Ground Chassis ground &KIKVCN 5VCVKQP /QFWNG RQTV FGUETKRVKQPU CPF RKPQWVU 4,: KPVGTHCEG RQTV FGUETKRVKQPU CPF RKPQWVU...
Page 95 Appendix B 9CXG +2 5VCVWU .'&U System Status LED settings are a valuable troubleshooting tool. When you contact your Vertical technical support representative, you may be asked to describe the System Status LEDs that you are observing. You can view the System Status LEDs by physically examining the front of the ISC1 directly, or via the Chassis View applet in the Global Administrator Management Console.
Page 96 Wave IP 2500 Installation Guide 5VCVWU .'& .'& .'& .'& Firmware waiting for iCom connection. Green Blinking red Blinking red Blinking red blinking green Initial connection established. Waiting Green Blinking red Blinking green for iCom heartbeat handshake. blinking green Normal firmware operation.
Page 97 Wave IP 2500 Installation Guide 5VCVWU .'& .'& .'& .'& If this pattern stays on for longer than 2 Green Green seconds, transfer of control to Linux did not occur. If this pattern stays on for longer than 5 Green...
Page 98 Wave IP 2500 Installation Guide 8#/ OQFWNG FGVGEVKQP KPFKECVQTU After powering on the Wave IP 2500, while bootup is still in Redboot mode (indicated by a red ISC1 Status LED1), the following settings indicate whether or not a Vertical Application Module (VAM) was detected.
Page 99 Appendix D 2GTHQTOKPI 7PCVVGPFGF 9QTMUVCVKQP +PUVCNNCVKQPU You can install the Wave workstation applications unattended (silently), so that your organization can perform automatic software updates or use a network maintenance system that performs remote installations. When running Workstation Setup unattended, you can perform either of the following types of installation: •...
Page 100 Wave IP 2500 Installation Guide 2GTHQTOKPI C EWUVQO WPCVVGPFGF KPUVCNNCVKQP To perform a custom unattended workstation application installation, run the following command on the PC where the workstation applications will be installed, including any of the parameters described in the table on page D-3.
Page 101 (,), for example: REMOVE= Client,CMA To remove all of the workstation applications, specify ALL, for example: REMOVE=ALL TVSERVER String Name of the Wave IP 2500, for example: TVSERVER=WaveServer For Review Only - Draft Document 09/07/07 & COMPANY CONFIDENTIAL - DO NOT Distribute...
Page 102 Wave IP 2500 Installation Guide Name Value Description TVSTATION String Station ID of the phone that will be used by the person at this PC: TVSTATION= If you do not know the station ID, pick up the phone and dial *0.
Page 103 Wave IP 2500 Installation Guide Name Value Description TVUSER String TAPI SP only. User name of the person assigned to the station ID in TVSTATION: TVUSER= SRyan Note: TVUSER must be the user assigned to the station ID in TVSTATION, else this parameter is ignored.
Page 104 Wave IP 2500 Installation Guide Name Value Description TERMINALSVRMODE Integer 1 = Individual user logon settings are preserved for users who access workstation applications via Terminal Services. 0 = (Default) Mode used for non-Terminal Services installations. Use the following 3 parameters to launch a workstation application after the installation completes.
Page 105 Windows Vista, Windows XP SP2, or Windows Server 2003 SP1 or higher. • The Wave IP 2500. All Wave IP 2500s ship with a version of Windows Server 2003 installed. (Windows Vista and Windows XP are not supported on the Wave IP 2500.) 1XGTXKGY After the Wave IP 2500 is installed and Wave workstation applications are installed on users’...
Page 106 • If you have multiple Wave IP 2500s, enter the VAM’s IP address for each one, so that any Wave workstation PC can connect to any Wave IP 2500. Separate each IP address with a comma and no space. Important: If a VAM’s IP address ever changes you must update this setting in order...
Page 107 The changes you made according to the steps in the previous section will be picked up by workstation PCs the next time that each application starts and connects to the Wave IP 2500. If you make changes to the Security \ Workstation Firewall tab while one or more Wave workstation applications are in an active session, the new settings will not be applied until the applications are restarted.
Page 108 For Review Only - Draft Document 09/07/07 COMPANY CONFIDENTIAL - DO NOT Distribute...
Page 109 You do not need to perform the steps in this chapter if you are installing Wave ISM on a new Wave IP 2500 for the first time. The latest released version of Redboot was pre-installed at the time your Wave IP 2500 was shipped.
Page 110 Wave IP 2500 Installation Guide 7RITCFKPI 4GFDQQV 6Q WRITCFG 4GFDQQV Launch a Remote Desktop Connection to the VAM from your remote PC using the VAM’s IP address. Start the PuTTY utility. To do so, from the Start menu choose Programs > PuTTY.
Page 111 Wave IP 2500 Installation Guide The first time you connect with PuTTY, click Yes in the Putty Security Alert dialog box to continue. The PuTTY session provides a Linux “bash” prompt session. Type the following command at the # prompt to flash the new Redboot: update_redboot Enter the VAM’s IP address when you are prompted to do so.
Page 112 Note: to verify the Redboot version installed on your Wave IP 2500. The new Redboot will take effect the next time that the Wave IP 2500 is restarted—you do not need to restart the Wave IP 2500 immediately. For Review Only - Draft Document 09/07/07...
Page 113 “System” (as defined below) that you acquired or was subsequently provided by downloading from Vertical’s website or by means of a disk installed by Vertical or by you. The software is provided to you under license from Vertical, and is not sold.
Page 114 ADDITIONAL LICENSING REQUIREMENTS AND/OR USE RIGHTS. Specific Use. Vertical Communications, Inc. designed this System for a specific use. You may only use the Software for that use. You may not use the Software to support additional software programs or functions, other than utilities or similar software used solely for administration, performance enhancement and/or preventative maintenance of this System.
Page 115 Wave IP 2500 Installation Guide SCOPE OF LICENSE. The Software is licensed, not sold. This agreement only gives you some rights to use the Software. Vertical Communications, Inc. and Microsoft reserve all other rights. Unless applicable law gives you more rights despite this limitation, you may use the Software only as expressly permitted in this agreement.
Page 116 Vertical Communications, Inc. will provide support services only for the most current and immediately preceding release of the Software. Vertical Communications, Inc. shall have no responsibility under this EULA to fix any errors arising out of or related to the following causes: (a) modification or combination of the Software (in whole or in part), including, but not limited to, custom install scripts;...
Page 117 Software identifies licensed Software. To be valid, this label must be affixed to the System, or included on or in Vertical Communications, Inc.’s Software packaging. If you receive the label separately, it is not valid. You should keep the label on the System or packaging to prove that you are licensed to use the Software.
Page 118 90 days from the date the Software is shipped to reseller. If a defect in any such media should occur during this 90-day period, the media may be returned to Vertical and Vertical will replace the media without charge.
Page 119 Wave IP 2500 Installation Guide 2W66; 'ZGEWVCDNGU 5QWTEG %QFG Refer to http://www.chiark.greenend.org.uk/~sgtatham/putty/licence.html. The PuTTY executables and source code are distributed under the MIT licence, which is similar in effect to the BSD licence. (This licence is Open Source certified and complies with the Debian Free Software Guidelines.) The precise licence text, as given in the About box and in the file LICENCE in the source distribution, is as follows: PuTTY is copyright 1997-2007 Simon Tatham.
Page 120 For Review Only - Draft Document 09/07/07 COMPANY CONFIDENTIAL - DO NOT Distribute...
Page 121 +PFGZ about Canadian Underwriter’s Laboratory (CUL) cards compliance statement EXUs cards IP 2500 about licenses analog station card modules about 3-19 MRMs connecting 3-16 workstation applications digital station card Act! about 3-20 configuring for use with TAPI SP installing 3-15 status LEDS 3-16 activating...
Page 122 Index IP 2500 to LAN IP 2500 to power 3-10 LAN cables Federal Communication Commission (FCC) modules and cards 3-16 compliance statement music-on-hold system 3-20 paging system 3-21 power cords 3-20 T1 module with V.35 serial interface 3-19 to IP 2500 GoldMine via LAN configuring for use with TAPI SP...
Page 123 Index applying unpacking obtaining IP addresses overview of required steps resetting factory defaults 4-16, B-4 installing IP network settings EXUs 3-12 changing 4-12 modules and cards 3-15 ISC1. See Integrated Services Card MRMs 3-14 ViewPoint workstation applications on application server unattended installations Integrated Services Card cables...
Page 124 modules power cords 3-20 about power failover support 3-12 analog trunk module about 3-17 analog universal module about 3-18 connecting 3-16 rack mounting the IP 2500 digital station module about 3-18 Redboot installing 3-15 upgrading status LEDs 3-16 requirements T1 module with V.35 serial interface administrator PC about 3-19...
Page 125 Microsoft Terminal Services or Citrix MetaFrame Underwriter’s Laboratory compliance statement unpacking VAM. See Vertical Application Module Vertical Application Module changing IP address of 4-12 resetting factory default IP address 4-16, B-4 viewing IP 2500 status LEDs...
Page 126 For Review Only - Draft Document 09/07/07 COMPANY CONFIDENTIAL - DO NOT Distribute...

Vertical WAVE IP 2500 Installation Manual

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