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15.2 Common Problems and Solutions
Problem
The Ethernet link
light on the
ETERNUS CS800
is not lit when a
cable is connected
to a hub or switch.
The Ethernet link
light on the switch
or hub is not lit when
a cable is
connected to
ETERNUS CS800
system.
ETERNUS CS800
system is not
visible on the
Ethernet network.
ETERNUS CS800
remote
management pages
are not visible.
An Ethernet cable is
removed during
normal operation.
Table 26: Ethernet Network Problems
464
Corrective Action
Check to make sure the Ethernet cable is not a cross-over cable. Use
only "straight" CAT-6 Ethernet cables.
Port on the hub or switch is not active or damaged.
Port on the ETERNUS CS800 is damaged. Contact the Fujitsu
Technology Solutions Customer Support department (see
and Help" on page
13).
Check to make sure the Ethernet cable is not a cross-over cable. Use
only "straight" CAT-6 Ethernet cables.
Port on the hub or switch is not active or damaged.
Port on the ETERNUS CS800 is damaged. Contact the Fujitsu
Technology Solutions Customer Support department (see
and Help" on page
13).
Try to ping the ETERNUS CS800 system IP address from a host on
the same network. If the ping reports round trip times, the ETERNUS
CS800 system is active. If not, check the cables, switches, or hubs
for damaged components. If everything checks out, contact the
Fujitsu Technology Solutions Customer Support department (see
"Support and Help" on page
If you cannot connect to the ETERNUS CS800 remote management
pages, make sure your browser is configured properly, e.g. check its
proxy settings. Check if the ETERNUS CS800 is visible on the
network in general (see above). As far as available, check firewall and
proxy. Contact the Fujitsu Customer Support department (see
"Support and Help" on page
The system will discontinue use of the associated Ethernet port. A
Service ticket will be issued. The possibility of errors exist; data
corruption will not occur.
Reconnect the cable as soon as possible. It is not necessary to power
the system off. Depending on the state of the system when the
Ethernet cable was removed, replication, system management, or
ingest may need to be restarted.
13).
13)
"Support
"Support
ETERNUS CS800
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