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13.3 Service Tickets
Figure 277: Service Tickets Page
The Service Tickets page displays the following information about open service tickets:
Ticket
Request ID
State
Priority
Last Update
Details
Close All
Show Tickets
Get individual
ticket
Click a column heading to sort the rows in the table by that column. Click the
column heading again to reverse the sort order.
Tasks
Use the Service Tickets page to perform the following tasks:
View details for a service ticket, including recommended actions (see
l
Service Ticket" on page
Add information to a service ticket (see
l
Send a service ticket to an e-mail address (see
l
Close a service ticket that has been resolved (see
l
440).
436
The service ticket number.
The Request ID of the ticket.
The current status of the service ticket (Open or Closed).
The priority level of the service ticket (Low, Middle, or High).
The date when the service ticket was last updated by the system.
A brief description of the service ticket.
Click to close all open service tickets.
Select an option to display Open tickets, Closed tickets, or All
tickets.
To display a specific ticket in the list, enter a ticket number and click
Apply.
437).
"Viewing a Service Ticket" on page
"Sending a Service Ticket" on page
"Closing a Service Ticket" on page
"Viewing a
437).
439).
ETERNUS CS800
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