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13.3 Service Tickets
Figure 279: Recommended Actions
Modifying a Service Ticket
Modify a service ticket to add additional information to the ticket, for example,
troubleshooting steps you have taken or a record of calls made to Fujitsu Technology
Solutions customer support. The additional information is saved with the service ticket and
remains associated with the ticket even after it is closed.
To modify a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Analysis at the bottom of the page.
The Ticket Analysis section displays at the bottom of the page (see
on page
438
439).
"Ticket Analysis"
ETERNUS CS800
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