Retrieving System Logs; Running A Server Test - Christie CP2208 User Manual

Log files are compressed into a 7z or 7-zip file format. A tool for opening these archives can be
downloaded from http://www.7-zip.org.
1. On the touch Tap Menu > Diagnostics > Interrogator.
2. Tap Basic Mode. A basic projector interrogation returns only projector log files.
- or -
Tap Enhanced Mode. An enhanced interrogation returns projector log files and registered
batch files.
3. Tap Yes.
4. Insert a USB flash drive in the USB port on the side of the touch panel controller (TPC).
5. Tap Download to USB.

Retrieving system logs

System logs can help you identify and correct projector issues. To retrieve system logs you need
Operator, Administrator, or Service permissions.
1. Tap Menu > Diagnostics > System Logs.
2. Select a start date for the logs in the From list.
3. Select an end date for the logs in the To list.
4. Select a log type in the Type list.
5. Select the severity type in the Severity list.
6. Tap Retrieve Logs.
7. To download the log files to a USB:
a. Insert a USB flash drive in the USB port on the side of the touch panel controller (TPC).
b. Tap Download to USB.

Running a server test

You can run a server test to search the subtitle and metadata .xml files for errors in content or in
transmission from the server. You cannot use a server test to turn metadata or subtitling off or on.
1. Tap Menu > Diagnostics > Server Test.
2. Enter the location of the metafile in the Meta File URI field.
- or -
Enter the location of the subtitle file in the Subtitling URI field.
CP2208 User Manual
020-101916-02 Rev. 1 (08-2015)
Accessing the Projector and Running Diagnostics
47