Customer Call Reporter Licenses - Avaya IP500 V2 Installation Manual

10.16.7 Customer Call Reporter Licenses

Support for the Customer Call Reporter application is enabled by the presence of an Advanced Edition license in the IP
Office configuration, along with the Essential Edition and Preferred Edition pre-requisites licenses. For system being
upgraded, Customer Call Reporter can alternately be enabled by a legacy CCR Sup license or a CCC Supervisor and CCR
CCC Upg license.
· Customer Service Agent
These licenses enable the configuration of users as CCR agents. Multiple license can be added for up to the
maximum of 150 agents. A license is consumed for each CCR agent logged in. If no more license are available,
further agents cannot log in. This license was previous called CCR Agent.
· IPO R9 CUSTMR SVC AGT 1 ADI LIC - 275625.
· IPO R9 CUSTMR SVC AGT 5 ADI LIC - 275626.
· IPO R9 CUSTMR SVC AGT 20 ADI LIC - 275627.
· Customer Service Supervisor
This license is used to enable support for CCR supervisor and wallboard accounts. Each license instance enables
both 1 supervisor account and 1 wallboard account. Multiple license can be added for up to 30 supervisors/
wallboards.
· IPO R9 CUSTMR SVC SPV 1 ADI LIC - 275628.
Legacy CCR Licenses
· CCR Sup
These legacy licenses were used to enable support for the Customer Call Reporter application and CCR
supervisors.
· IPO CUSTMR CALL REPORTER 1 SPV LIC RFA - 217655.
· IPO CUSTMR CALL REPORTER 10 SPV LIC RFA - 217656.
· IPO CUSTMR CALL REPORTER 20 SPV LIC RFA - 217657.
· CCR CCC Upg : IPO LIC CUSTMR CALL REPORTER UPG LIC RFA - 217658.
This license allows legacy CCC application licenses to be used for Customer Call Reporter.
· CCC Server - Enables 1 supervisor, 1 wallboard and 5 agents.
· CCC Supervisors - Enables the equivalent number of supervisors and wallboards.
· CCC Agents - Enables the equivalent number of agents.
Installing IP500/IP500 V2
IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 412