Table Of Contents - Avaya IP500 V2 Installation Manual

Contents
1. System Overview
1.1 Additional Documentation ..................................................................... 14
1.2 Repair ..................................................................... 14
1.3 RoHS ..................................................................... 14
1.4 IP Office Modes ..................................................................... 15
1.4.1 System SD Cards ............................................................................ 16
1.4.2 Overall Capacity ............................................................................ 17
1.4.3 Hardware Support Summary ............................................................................ 18
1.4.4 Feature Support Summary ............................................................................ 20
1.5 Control Units ..................................................................... 21
1.6 IP500 V2 System Components ..................................................................... 22
1.7 IP500 Office System Components ..................................................................... 24
1.8 Control Unit Cards ..................................................................... 26
1.8.1 IP500 Base Cards ............................................................................ 26
1.8.2 IP500 Trunk Cards ............................................................................ 29
1.8.3 IP400 Trunk Cards ............................................................................ 30
1.8.4 Other Cards ............................................................................ 31
1.9 External Expansion Modules ..................................................................... 32
1.9.1 IP500 External Expansion Modules ............................................................................ 34
1.9.2 IP400 External Expansion Modules ............................................................................ 36
1.9.3 Connecting External Expansion Modules ............................................................................ 38
1.10 Power Supplies and Cables ..................................................................... 39
1.10.1 Power Supplies ............................................................................ 39
1.10.2 Power Supply Cords ............................................................................ 40
1.10.3 Power Supply Backup ............................................................................ 41
1.10.4 Cabling and Cables ............................................................................ 42
1.10.5 Grounding ............................................................................ 44
1.10.6 Lightning Protection/Out-of-Building
Connections ............................................................................ 45
1.11 Wall and Rack Mounting ..................................................................... 46
1.12 Feature Keys and Licenses ..................................................................... 47
1.13 IP Office Phones ..................................................................... 48
1.14 VoIP ..................................................................... 49
1.14.1 Voice Compression Channels ............................................................................ 50
1.15 Supported Country Locales ..................................................................... 51
1.16 IP Office Software Applications ..................................................................... 52
1.16.1 Programming Applications ............................................................................ 53
1.16.2 User Applications ............................................................................ 54
1.16.3 Voicemail Applications ............................................................................ 54
1.16.4 Call Logging Applications ............................................................................ 55
1.16.5 Call Center Applications ............................................................................ 55
1.16.6 CTI Applications ............................................................................ 55
1.17 Training ..................................................................... 56
1.18 Web Sites ..................................................................... 56
1.19 Emergency and Power Failure Ports ..................................................................... 57
2. Installation Requirements
2.1 Environmental Requirements ..................................................................... 60
2.2 Space Requirements ..................................................................... 61
2.2.1 IP500 and IP500 V2 Control Units ............................................................................ 62
2.2.2 External Expansion Modules ............................................................................ 62
2.2.3 Wall Mounting ............................................................................ 63
2.2.4 Rack Space Requirements ............................................................................ 64
3. Administration Software
3.1 IP Office Web Manager ..................................................................... 66
Installing IP500/IP500 V2
IP Office 9.0
3.2 Installing the Admin Applications ..................................................................... 67
3.3 Installer PC Connection ..................................................................... 69
3.4 Starting IP Office Manager ..................................................................... 70
3.5 Starting System Status Application ..................................................................... 71
3.6 Starting System Monitor ..................................................................... 72
4. IP500 V2 Installation
4.1 Tools and Equipment Required ..................................................................... 75
4.2 Documentation ..................................................................... 76
4.3 Unpacking ..................................................................... 77
4.4 SD Card Preparation ..................................................................... 78
4.4.1 Upgrade the Card Firmware ............................................................................ 79
4.4.2 Creating an Offline Configuration File ............................................................................ 80
4.4.3 Adding a Pre-Built Configuration File ............................................................................ 81
4.4.4 Adding a License File ............................................................................ 81
4.4.5 Adding a 9600 Series Screen Saver File ............................................................................ 81
4.4.6 Adding Music on Hold Files ............................................................................ 82
4.5 IP500 Card Installation ..................................................................... 83
4.5.1 Fitting IP500 Daughter Cards ............................................................................ 83
4.5.2 Fitting IP500 Legacy Cards ............................................................................ 85
4.5.3 Inserting IP500 Base Cards ............................................................................ 86
4.6 Wall Mounting ..................................................................... 87
4.6.1 Wall Mounting Kit V2/V3 ............................................................................ 88
4.7 Rack Mounting ..................................................................... 89
4.8 Connecting External Expansion Modules ..................................................................... 90
4.9 Grounding ..................................................................... 92
4.10 Network Connection ..................................................................... 93
4.11 Starting the System ..................................................................... 94
4.11.1 Checking the LEDs ............................................................................ 95
4.12 Changing the System to Standard Mode ..................................................................... 97
4.12.1 Manually Changing the System to Standard
Mode ............................................................................ 97
4.12.2 Automating the Change to Standard Mode ............................................................................ 98
4.13 Connecting Phones ..................................................................... 99
4.13.1 Analog Phones ............................................................................ 99
4.13.2 ETR Phones ............................................................................ 99
4.13.3 DS Phones ............................................................................ 99
4.13.4 TCM Phones ............................................................................ 100
4.13.5 IP/SIP Phones ............................................................................ 100
5. Initial Configuration Using IP Office
Manager
5.1 Entering Licenses ..................................................................... 103
5.2 Setting the System Locale ..................................................................... 104
5.3 Changing the IP Address Settings ..................................................................... 105
5.4 Changing the Default Passwords ..................................................................... 106
5.5 Extension Numbering ..................................................................... 108
5.6 Disable Unused Trunks ..................................................................... 110
5.7 Setting the Digital Trunk Clock Source ..................................................................... 112
5.8 Setting the Trunk Prefixes ..................................................................... 114
5.9 DS16B/30B Port Mode Selection ..................................................................... 115
6. On-Boarding
6.1 On-Boarding ..................................................................... 118
7. SD Card Management
7.1 Booting from the SD Cards ..................................................................... 124
7.2 Creating an IP Office SD Card ..................................................................... 126
7.3 Viewing the Card Contents ..................................................................... 128
15-601042 Issue 28c (19 August 2013)
Contents
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