Single Windows Server Support; Ip Office Ports - Avaya IP500 V2 Installation Manual

10.14.13 Single Windows Server Support

The following scenarios are supported for combining IP Office server applications onto a single server PC.
In all cases, the individual requirements of each application as if installed on a separate server are still applicable. Also,
depending on the application combination, additional restrictions and requirements may be applied as detailed below.
Voicemail Pro
1. 16 Ports
2. 8 Ports
(4 TTS)
3. 16 ports
(8 TTS)
· Voicemail Pro includes UMS, VB Scripting and 3rd party database operation. It also includes the installation of
ContactStore if required.
· Both ContactStore and one-X Portal for IP Office use Tomcat servers as part of the application. For scenarios with
both installed, the redirect port setting of the ContactStore's Tomcat server should be configured to a port other
than 8080.
· The supported virtual servers are:
· VMWare Server.
· Microsoft Virtual Server 2005 R2.
· Microsoft Server Hyper-V.
· When used in a virtual server configuration, Customer Call Reporter and one-X Portal for IP Office each require a
2GB RAM virtual machine. Voicemail Pro and ContactStore each require a 1GB RAM virtual machine.

10.14.14 IP Office Ports

Details of the range of ports used by IP Office and IP Office applications are found at
helpcenter/getGenericDetails?detailId=C201082074362003.
Most PC firewalls requests the user to allow various exceptions when a newly installed application first runs. However this
is not always the case, especially if the firewall is located elsewhere than the user's PC.
Adding Firewall Exceptions
The file avayafw.bat can be used to open up the necessary firewall exceptions for IP Office applications. The file can be
downloaded from http://marketingtools.avaya.com/knowledgebase/tools/firewall.
It only works for:
· The default Windows XP/Windows 2003 firewall.
· The application must be installed for the exception to be created.
· The application must be installed in the default location.
Whilst avayafw.bat only works subject to the conditions above, for other firewalls study of this file will indicate the
necessary application files and ports for which exceptions need to be created.
Installing IP500/IP500 V2
IP Office 9.0
Customer Call one-X Portal for IP
Reporter
150 Agents
– 50 Simultaneous
50 Agents 150 Simultaneous
Minimum IP
Office Office Release
– Release 5.0
Release 6.0
users.
Release 6.0
users.
https://support.avaya.com/
15-601042 Issue 28c (19 August 2013)
Minimum PC
Specification
As per each
application.
2GHz Dual Core, 4GB
RAM, Windows 2008
R2 Server (32 or 64-
bit).
2GHz Quad Core, 6GB
RAM, Windows 2008
R2 64-bit.
Customer Call Reporter
run in Windows 2003
on a virtual server.
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