Avaya J189 Manuals

Manuals and User Guides for Avaya J189. We have 7 Avaya J189 manuals available for free PDF download: Manual, Instructions Manual, Using Manual, Quick Reference

Avaya J189 Manual (170 pages)

SIP IP Phones in Open SIP

Brand: Avaya | Category: IP Phone | Size: 2.32 MB

Table of Contents
6
Chapter 1: Introduction

13
- Purpose
  13
Chapter 2: Avaya J169/J179 Phone Overview

14
Chapter 3: Getting Started

21
Chapter 4: Navigation

28
- Cursor Navigation
  28
  - Navigation Cluster
    28
- Text Input
  29
- Line Keys
  30
- Main Menu
  30
- General Phone Icons
  31
- Bluetooth Icons
  32
- Wi-Fi Icons
  33
Chapter 5: Handling Incoming Calls

34
- Answering a Call
  34
- Answering a Call When on Another Call
  34
- Ignoring a Call
  35
- Declining a Call
  35
Chapter 6: Handling Outgoing Calls

37
Chapter 7: Broadsoft Call Recording Indicator

41
Chapter 8: Call Related Features

42
- Muting and Unmuting a Call
  42
- Placing a Call on Hold and Resuming the Call
  42
Chapter 9: Contacts

43
- Directory
  43
- Broadworks Directory
  43
- Adding a New Contact
  43
- Adding a Contact from the Recents List
  44
- Editing a Contact
  45
- Doing a Quick Search for a Contact
  45
- Viewing Local Contact Details
  46
- Searching for a Contact
  46
- Combining Contacts
  47
- Deleting a Contact
  47
- Creating a Local Сontacts Group
  48
- Adding a Contact to the Local Group
  48
- Removing a Contact from the Local Group
  48
- Assigning a Ringtone to a Contact
  49
- LDAP Directory
  50
  - Setting LDAP Directory as the Contact Search Source
    50
  - Searching LDAP Contacts
    51
Chapter 10: Do Not Disturb and Call Forward

52
- Do Not Disturb
  52
  - Activating and Deactivating Do Not Disturb
    52
  - Activating the Ring Reminder
    53
- Call Forwarding
  53
Chapter 11: Recents

57
- Call Log
  57
- Making a Call from Recents
  57
- Viewing the Recents Details
  58
- Deleting a Call Record from Recents
  58
- Clearing the Recents List
  59
Chapter 12: Conference Calls

60
Chapter 13: Advanced Features

63
- Accessing the Features Screen
  63
- Active Call Shortcut Keys
  63
- Activating the Screen Saver
  66
- Broadworks Advance Call Control
  66
- Anonymous Call Block
  66
- Autodialing a Pre-Assigned Number
  67
- Broadworks Anywhere
  67
- Broadworks Mobility
  71
- Broadworks Anywhere and Mobility Icons
  75
- Calendar
  75
- Call Park
  77
  - Call Park Icons
    78
  - Call Park Notifications
    78
  - Customizing Parked Call Notification
    78
  - Parking a Call
    80
  - Parking a Call to a Call Park Group
    81
  - Unparking a Call
    82
- Call Retrieve
  82
  - Using Call Retrieve
    83
- Call Transfer
  83
  - Making a Consultative Transfer
    84
  - Making a Blind Transfer
    84
- Call Waiting
  85
  - Enabling and Disabling the Call Waiting Feature
    85
- Distinctive Ringing
  85
  - Setting a Distinctive Ring Tone
    85
- Dynamic Park and Page
  86
- Enabling Auto Answer
  88
- Flexible Seating
  89
- Group Paging
  90
- Long-Term Acoustic Exposure Protection
  91
  - Configuring Long Term Acoustic Protection
    91
- Multicast Paging
  92
  - Sending a Multicast Page
    92
- Pre-Configuration of Keys
  93
- Push-To-Talk
  93
- Retrieving a Voice Message
  93
- Shared Call Appearance
  94
- Shared Parking
  100
- SLA Mon
  101
- WML Browser
  102
  - Accessing the WML Browser
    102
- Using a Guest Login
  103
Chapter 14: Busy Lamp Field

104
- BLF Icons and Visual LED Indication
  104
- Adding a Broadsoft BLF User
  105
- Customizing BLF Incoming Call Indication
  106
- Customizing Presence Parked Call Indication
  107
- Customizing the Ring Tone
  107
- BLF Call Operations
  108
  - Making a Call to a Monitored User
    108
  - Picking up an Incoming Call
    108
  - Barging in on an Active Call
    109
  - Unparking a Call
    109
  - Prioritizing Incoming Calls over a BLF Call
    110
Chapter 15: Shared Call Appearance

111
Chapter 16: Simultaneous Ring Personal

118
Chapter 17: Broadworks Call Center

121
- Logging in to the Phone
  122
- Logging out of Your Phone
  122
- Call Center Status
  123
- Viewing the Call Center Status
  123
- Broadworks Call Center Icons
  123
- ACD Call Information
  124
- Viewing the ACD Call Information from the Call Details
  124
- Setting the Agent State
  125
- Agent State
  126
- Customer Originated Trace
  126
  - Initiating the Customer Originated Trace
    126
- Escalation Calls to Supervisor
  127
  - Escalating a Call to the Supervisor
    127
- Emergency Escalation
  128
  - Escalating a Call to the Supervisor During an Emergency
    128
- Call Disposition Codes
  129
  - Entering Disposition Code
    129
- Hold Reminder
  130

Avaya J189 Instructions Manual (163 pages)

Using Avaya J189 SIP IP Phone in Avaya Aura

Brand: Avaya | Category: IP Phone | Size: 3.04 MB

Table of Contents
6
Chapter 1: Introduction

13
- Purpose
  13
Chapter 2: Avaya J189 Phone Overview

14
- Phone Overview
  14
- Physical Layout
  16
- Connection Jacks for J189 IP Phone
  18
- Secondary Display
  20
- Optional Components
  20
- Avaya J100 Expansion Modules and USB Power Supply
  20
Chapter 3: Getting Started

22
Chapter 4: Navigation

29
- Cursor Navigation
  29
- Navigation Cluster
  29
- Text Input
  30
- Line Keys
  30
- Main Menu
  31
- General Phone Icons
  31
- Presence Icons
  34
- Multiple Level Precedence and Preemption Icons
  34
- Bluetooth Icons
  35
- Wi-Fi Icons
  35
Chapter 5: Incoming Calls

36
Chapter 6: Outgoing Calls

41
Chapter 7: Call-Related Features

49
Chapter 8: Contacts

51
Chapter 9: Presence

60
Chapter 10: Do Not Disturb and Call Forwarding

63
Chapter 11: Call History

69
- Call Log
  69
- Making a Call from Recents
  69
- Viewing the Recents Details
  69
- Deleting a Call Record from Recents
  70
- Clearing the Recents List
  71
Chapter 12: Conference Calls

72
Chapter 13: Team Button

76
Chapter 14: Calendar and Avaya Spaces

80
Chapter 15: Advanced Features

85
- Accessing the Features Screen
  85
- Active Call Shortcut Keys
  85
- Making a Call Transfer with a Shortcut Key
  86
- Making a Conference Call with a Shortcut Key
  86
- Automatic Callback
  87
- Setting up Automatic Callback
  87
- Blocking Your Extension from Displaying During Calls
  88
- Displaying Your Extension on Outgoing Calls
  88
- Bridged Call Appearance
  89
- Making a Call on a Bridged Line
  89
- Answering a Bridged Line Call
  89
- Joining a Call on a Bridged Line
  90
- Preventing Others from Bridging on to Your Call
  90
- Selecting a Destination Number Using Feature Target
  91
- Busy Indicator
  92
- Busy Indicator Icons and LED Indication
  92
- Busy Indicator Call Operations
  92
- Call Transfer to a Monitored User
  93
- Call Parking
  94
- Parking a Call
  94
- Unparking a Call
  95
- Call Recording
  95
- Recording a Call
  95
- Call Transfer
  96
- Making a Consultative Transfer
  96
- Making a Blind Transfer
  96
- Crisis Alert Station
  97
- Acknowledging the Crisis Alert
  97
- Emergency Caller Information
  98
- Stopping the Crisis Alert
  98
- Acknowledging the Crisis Alert after an Error in the First Acknowledgment
  99
- Hunt Group Busy
  99
- Using Hunt Group Busy
  100
- Interrupting a Call with a Whisper Page
  100
- Intercom
  101
- Auto-Answer an Auto Intercom Call
  101
- Auto Intercom Feature with Multiple Device Access
  102
- Auto-Answer an Auto Intercom Call with Multiple Device Access
  102
- Service Observe
  102
- Activating Service Observe
  103
- Deactivating Service Observe
  103
- Assisting an Agent on an Observed Call
  104
- Limit Incoming Calls
  104
- Activating Limit Incoming Calls
  104
- Deactivating Limit Incoming Calls
  105
- Multiple Device Access
  105
- Handling Calls and Conferences Using Multiple Device Access
  106
- Multicast Paging
  106
- Sending a Multicast Page
  107
- Pre-Configuration of Keys
  107
- SLA Mon
  107
- Shared Control
  108
- Tracing a Malicious Call
  109
- Using a Guest Login
  109
- Voicemail
  110
- Listening to Your Voicemail
  110
- WML Browser
  111
- Accessing the WML Browser
  111
Chapter 16: USB Devices

112
- Viewing USB Menu
  112
- Connecting USB Keyboard
  113
- Entering Text Using USB Keyboard
  113
- Navigating Using USB Keyboard
  114

Avaya J189 Using Manual (150 pages)

Using in Avaya Aura

Brand: Avaya | Category: IP Phone | Size: 1.85 MB

Table of Contents
6
Chapter 1: Introduction

12
- Purpose
  12
Chapter 2: Avaya J189 Phone Overview

13
- Phone Overview
  13
Chapter 3: Getting Started

21
Chapter 4: Navigation

28
- Cursor Navigation
  28
  - Navigation Cluster
    28
- Text Input
  29
- Line Keys
  29
- Main Menu
  30
- General Phone Icons
  30
- Presence Icons
  32
- Multiple Level Precedence and Preemption Icons
  33
- Bluetooth Icons
  34
- Wi-Fi Icons
  34
Chapter 5: Handling Incoming Calls

35
- Answering a Call
  35
- Answering a Call When on Another Call
  35
- Ignoring a Call
  36
- Declining a Call
  36
Chapter 6: Handling Outgoing Calls

38
Chapter 7: Call-Related Features

42
- Muting and Unmuting a Call
  42
- Placing a Call on Hold and Resuming the Call
  42
Chapter 8: Managing Contacts

43
Chapter 9: Presence

52
Chapter 10: Do Not Disturb and Call Forwarding

55
Chapter 11: Managing Recents

60
- Call Log
  60
- Making a Call from Recents
  60
- Viewing the Recents Details
  60
- Deleting a Call Record from Recents
  61
- Clearing the Recents List
  62
Chapter 12: Managing Conference Calls

63
Chapter 13: Team Button

66
Chapter 14: Advanced Features

70
Chapter 15: Using USB Devices

103
- Viewing USB Menu
  103
- Connecting USB Keyboard
  104
- Entering Text Using USB Keyboard
  104
- Navigating Using USB Keyboard
  105

Avaya J189 Manual (139 pages)

Brand: Avaya | Category: IP Phone | Size: 1.78 MB

Table of Contents
6
Chapter 1: Introduction

12
- Purpose
  12
Chapter 2: Avaya J189 Phone Overview

13
- Phone Overview
  13
- Physical Layout
  15
- Connections Jacks for J189 IP Phone
  17
- Secondary Display
  19
- Optional Components
  19
Chapter 3: Getting Started

20
Chapter 4: Navigation

24
- Cursor Navigation
  24
- Navigation Cluster
  24
- Text Input
  25
- Line Keys
  25
- Main Menu
  26
- General Phone Icons
  26
- Presence Icons
  28
- Multiple Level Precedence and Preemption Icons
  29
- Bluetooth Icons
  30
- Wi-Fi Icons
  30
Chapter 5: Handling Incoming Calls

31
Chapter 6: Handling Outgoing Calls

34
Chapter 7: Call-Related Features

39
- Muting and Unmuting a Call
  39
- Placing a Call on Hold and Resuming the Call
  39
Chapter 8: Managing Contacts

40
Chapter 9: Managing Recents

49
- Call Log
  49
- Making a Call from Recents
  49
- Viewing the Recents Details
  49
- Deleting a Call Record from Recents
  50
- Clearing the Recents List
  51
Chapter 10: Managing Conference Calls

52
Chapter 11: Advanced Features

55

Avaya J189 Using Manual (70 pages)

Brand: Avaya | Category: IP Phone | Size: 1.51 MB

Table of Contents
6
Chapter 1: Introduction

9
- Purpose
  9
Chapter 2: Phone Overview

10
- Physical Layout
  12
- Connections Jacks for J189 IP Phone
  14
- Secondary Display
  16
- Optional Components
  16
- Avaya J100 Phone Display Modes
  17
Chapter 3: Getting Started

18
Chapter 4: Navigation

21
- Cursor Navigation
  21
- Navigation Cluster
  21
- Enhanced Navigation in Half-Width Mode
  22
- Line Keys
  23
- Main Menu
  23
- General Icons
  23
Chapter 5: Call Operations

25
- Answering a Call
  25
- Ignoring a Call
  26
- Making Calls
  26
- Making a Call
  26
- Making an Emergency Call
  26
- Calling a Person from the Contacts List
  27
- Calling a Person from the Call History
  27
- Making a Call Using Edit Dialing
  28
- Calling a Person from the Directory
  28
- Redialing a Number
  28
- Clearing a Number
  29
- Transferring a Call
  29
- Muting a Call
  29
- Placing a Call on Hold and Resuming the Call
  30
- Contacts
  30
- Using the Contacts Feature
  30
- Adding a New Contact
  31
- Deleting a Contact
  32
- Editing a Contact
  32
- Viewing the Contact Details
  32
- Searching for a Contact
  33
- Call History
  33
- Viewing the Call History
  33
- Viewing Call History Details
  34
- Adding an Entry from the Call History to Your Contacts List
  34
- Removing an Entry from Call History
  34
- Clearing All Call History Entries
  35
- Turning off Call History
  35
- Conferences
  35
- Using the Conference Feature
  35
- Adding a Person to an Active Call
  36
- Adding a Person on Hold to a Conference Call
  36
- Dropping a Person from a Conference Call
  36
- Dropping or Disconnecting the Last Participant from a Conference Call
  37
- Putting a Conference Call on Hold and Resuming a Call
  37
- Muting a Person on a Conference Call
  38
- Using Voicemail
  38
- Receiving Your Messages
  38
Chapter 6: Advance Features

40

Avaya J189 Manual (29 pages)

Expansion Module for SIP

Brand: Avaya | Category: Control Unit | Size: 0.61 MB

Table of Contents
5
Chapter 1: Introduction

7
- Purpose
  7
- Change History
  7
Chapter 2: Overview

8
Chapter 3: Call Operations

13
- Making a Call
  13
- Answering a Call
  13
- Answering a Call When on Another Call
  14
- Accessing Features
  14
- Applications
  14
- Applications Overview
  14
- Accessing Applications
  15
Chapter 4: Settings

16
- Customizing the Display
  16
- Display Mode
  16
- Setting a Background Image Unique to JEM24 Display
  17
- Setting the Custom Screen Saver Image
  18
- Adjusting the Expansion Module Brightness
  19
- Setting the Text Size
  19
- Customizing Keys
  20
- Adding a Labeled Key
  20
- Relabeling a Key
  20
- Moving a Key
  21
- Deleting a Key
  21
- Restoring Customized Keys to Default
  22
Chapter 5: Troubleshooting

23
Chapter 6: Resources

25

Avaya J189 Quick Reference (3 pages)

Brand: Avaya | Category: IP Phone | Size: 0.13 MB

Avaya Categories

IP Phone

Telephone Server

Switch Gateway

More Avaya Manuals

Avaya J189 Manuals

Avaya J189 Manual (170 pages)

Table of Contents

Chapter 1: Introduction

Chapter 2: Avaya J169/J179 Phone Overview

Chapter 3: Getting Started

Chapter 4: Navigation

Chapter 5: Handling Incoming Calls

Chapter 6: Handling Outgoing Calls

Chapter 7: Broadsoft Call Recording Indicator

Chapter 8: Call Related Features

Chapter 9: Contacts

Chapter 10: Do Not Disturb and Call Forward

Chapter 11: Recents

Chapter 12: Conference Calls

Chapter 13: Advanced Features

Chapter 14: Busy Lamp Field

Chapter 15: Shared Call Appearance

Chapter 16: Simultaneous Ring Personal

Chapter 17: Broadworks Call Center

Avaya J189 Instructions Manual (163 pages)

Table of Contents

Chapter 1: Introduction

Chapter 2: Avaya J189 Phone Overview

Chapter 3: Getting Started

Chapter 4: Navigation

Chapter 5: Incoming Calls

Chapter 6: Outgoing Calls

Chapter 7: Call-Related Features

Chapter 8: Contacts

Chapter 9: Presence

Chapter 10: Do Not Disturb and Call Forwarding

Chapter 11: Call History

Chapter 12: Conference Calls

Chapter 13: Team Button

Chapter 14: Calendar and Avaya Spaces

Chapter 15: Advanced Features

Chapter 16: USB Devices

Avaya J189 Using Manual (150 pages)

Table of Contents

Chapter 1: Introduction

Chapter 2: Avaya J189 Phone Overview

Chapter 3: Getting Started

Chapter 4: Navigation

Chapter 5: Handling Incoming Calls

Chapter 6: Handling Outgoing Calls

Chapter 7: Call-Related Features

Chapter 8: Managing Contacts

Chapter 9: Presence

Chapter 10: Do Not Disturb and Call Forwarding

Chapter 11: Managing Recents

Chapter 12: Managing Conference Calls

Chapter 13: Team Button

Chapter 14: Advanced Features

Chapter 15: Using USB Devices

Avaya J189 Manual (139 pages)

Table of Contents

Chapter 1: Introduction

Chapter 2: Avaya J189 Phone Overview

Chapter 3: Getting Started

Chapter 4: Navigation

Chapter 5: Handling Incoming Calls

Chapter 6: Handling Outgoing Calls

Chapter 7: Call-Related Features

Chapter 8: Managing Contacts

Chapter 9: Managing Recents

Chapter 10: Managing Conference Calls

Chapter 11: Advanced Features

Avaya J189 Using Manual (70 pages)

Table of Contents

Chapter 1: Introduction

Chapter 2: Phone Overview

Chapter 3: Getting Started

Chapter 4: Navigation

Chapter 5: Call Operations

Chapter 6: Advance Features

Avaya J189 Manual (29 pages)

Table of Contents

Chapter 1: Introduction

Chapter 2: Overview