AVAYA IP Office 8.1 Manuals

AVAYA IP Office 8.1 Manuals

Manuals and User Guides for AVAYA IP Office 8.1. We have 1 AVAYA IP Office 8.1 manual available for free PDF download: Product Description

AVAYA IP Office 8.1 Product Description

AVAYA IP Office 8.1 Product Description (478 pages)

Brand: AVAYA | Category: IP Phone | Size: 30.59 MB

Table of Contents

Table of Contents
3
1 Introduction

5
- Avaya IP Office
  6
- What's New in IP Office Release 8.1
  9
- Voice Communication Solution Features
  10
- Data Communication Solution Features
  11
- Applications Platform Features
  12
- Management Tools
  13
- Scalable Platform
  14
- Telephone Options
  14
- Application and Feature Licensing
  14
- Country Availability
  14
2 IP Office Basic Edition PARTNER® Mode

17
- 2. IP Office Basic Edition PARTNER
  18
- Hardware
  20
- Telephones
  22
- Wireless Telephones
  27
- System Administration
  29
- System Features
  32
  - Emergency Dialing
    33
  - Account Code Entry
    33
  - Attendant Positions
    34
  - Auto Dialing
    34
  - Automatic Callback
    34
  - Automatic Line Selection
    34
  - Call Coverage
    35
  - Call Pickup
    35
  - Call Timer Display
    36
  - Call Waiting
    36
  - Caller ID Features
    36
  - Copy Settings
    36
  - Dial Code Features
    37
  - Display Language
    38
  - Do Not Disturb
    38
  - Do Not Disturb Override
    38
  - Extension Name Display
    39
  - External Hotline
    39
  - Flexible Dial Plan
    39
  - Group Pickup
    39
  - Hold Reminder
    40
  - Intercom Dial Tone
    40
  - Line Ringing Options
    40
  - Music on Hold
    41
  - Night Service
    41
  - Paging Features
    41
  - Pbx Mode
    41
  - Redialing Features
    42
  - Ringing Line Preference
    43
  - Speed Dial Options
    43
  - System Password
    44
  - Voicemail Options
    45
  - Voice Messaging
    46
3 IP Office Basic Edition Norstar® Mode

48
- 3. IP Office Basic Edition Norstar
  49
- Hardware
  51
- Telephones
  53
- System Administration
  57
- System Features
  60
  - Do Not Disturb Exceptions
    66
  - Remote Call Forwarding
    70
4 IP Office Server Edition

76
- MID-Market Overview
  77
- IP Office Solution Overview
  77
- IP Office Key Components
  81
- IP Office Deployment Options
  81
- IP Office Scalability
  82
- IP Office Resiliency
  82
- IP Office Centralized Licensing
  84
- IP Office Centralized Management
  86
- Documentation, Training, and Localization
  87
- Serviceability
  89
5 IP Office 500 Platform

90
- IP Office 500 Control Unit
  91
- IP500 Base Cards
  93
- IP500 Trunk Cards
  98
- External Expansion Modules
  102
6 Telephones

106
- 9600 Series IP Telephones
  109
- B100 Conference Telephones
  125
- 9504 And 9508 Digital Telephones
  131
- 1600 Series IP Telephones and 1400 Series Digital Telephones
  134
- T3 Telephones
  142
- Wireless Phone Solutions
  146
  - Ruggedized Wireless Telephone
    173
  - Wireless Telephone
    175
- Other Phones Supported
  187
- Button Modules
  215
- Analog Telephones
  216
- Headsets
  222
- Summary
  223
7 Features and Call Handling

226
- 7. Features and Call Handling
  227
- Basic Call Handling
  228
  - Personalized Ringing
    230
  - Message Waiting Indication
    230
  - Visual Voice
    231
- Advanced Call Handling
  232
  - Dial Plan
    233
  - Private Call
    234
  - Hot Desking
    234
  - Call Recording
    235
- Key and Lamp Operation
  238
- Outbound Call Handling Features
  240
- Idle Line Preference
  241
- Forwarding
  242
- Avaya Telephone Features
  244
- On Hook Dialing
  247
- Inbound Call Handling
  248
- Time Profiles
  249
- Contact Center Features
  250
- Miscellaneous Features
  251
- System Short Codes
  252
8 IP Telephony

253
- Gateways, Gatekeepers and H.323 - Technology Overview
  256
- SIP - Session Initiation Protocol
  256
- IP Telephony Features
  257
- SIP Trunks
  259
- SIP Endpoint Support
  261
- IP Office 8.1 Interoperability
  266
- Remote Phone Support
  269
- Avaya Session Border Controller for Enterprise
  272
- Voip FAQ
  272
- Network Assessment
  274
9 Public and Private Voice Networks

276
10 Data Networking Services

292
- LAN/WAN Services
  293
- Internet Access
  293
- Remote Access Features
  294
- LAN to LAN Routing
  294
- SSL/VPN Remote Access
  295
- Data Networking Features
  295
  - Dhcp Server
    296
  - Auto Connect
    298
11 Unified Communications Module

300
12 Applications Server

303
- 12. Applications Server
  304
13 User Call Control Applications

305
- One-X Portal for IP Office
  306
- Feature Summary
  316
- IP Office Video Softphone
  320
- Feature Overview
  324
- Flare Communicator
  327
- Installation and Configuration
  329
14 Receptionist

332
- Softconsole Options
  337
- Softconsole Administration
  338
- Softconsole PC Requirements
  339
15 Computer Telephony Integration

340
- CTI with IP Office
  341
- Tapilink Lite (1St Party TAPI Support)
  342
- Tapilink Pro (3Rd Party TAPI Support)
  342
- Support for Developers
  342
- TAPI Functions Supported by IP Office
  343
16 Messaging

347
- 16. Messaging
  348
- IP Office Essential Edition - Embedded Voicemail
  350
- IP Office Preferred Edition - Voicemail Pro
  352
- IP Office Preferred Edition - Voicemail Pro Resilience and Backup
  356
- 24. Appendix
  359
- Interaction of Voicemail with Email Systems
  359
- Unified Messaging Service (UMS)
  360
- Fax Messages
  363
- Text-To-Speech Email Reading (Microsoft Exchange Only)
  364
- Networked Messaging
  365
- Auto Attendant
  366
- Personal Numbering
  367
- Accessing Database Information Within Call Flows (IVR)
  368
- Using Text to Speech (TTS) Facilities Within a Call Flow
  369
- Visual Basic (VB) Scripting
  370
- Extended Personal Greetings
  371
- Hunt Group Broadcast Messages
  372
- Personal Distribution Lists
  372
- Cascaded Out-Calling
  373
- Campaign Manager
  374
- Call Recording
  375
- Call Screening
  376
- IP Office Contactstore
  377
- Centralized Messaging with Avaya Communication Manager
  379
- Voicemail Feature Comparison
  380
17 Mobility

383
- 17. Mobility
  384
- One-X Mobile Preferred for IP Office
  385
- On-Site Mobility
  387
- External Mobility
  389
- 3Rd Party Mobility Solutions for Use with IP Office
  392
18 Audio Conferencing

394
19 The Contact Center

399
- Customer Call Reporter
  400
- Call Statistics
  410
20 Management Utilities

414
- 20. Management Utilities
  415
- IP Office Web Manager
  416
- IP Office Simplified Manager
  422
- IP Office Monitor
  424
- Simple Network Management Protocol (SNMP)
  425
- System Status Application
  426
- Data Migration Manager
  427
21 IP Office Support Services and Automated On-Boarding

431
- Avaya Global Services
  432
- On-Boarding Automation
  433
22 Technical Specifications

435
- 22. Technical Specifications
  436
- Interfaces
  439
- Protocols
  439

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