Erasing The Core Software; Erasing Core Software Using The Reset Button - Avaya IP500 V2 Installation Manual

8.16 Erasing the Core Software

When the firmware loaded by the control unit is erased, the control unit begins making BOOTP requests for replacement
firmware files. IP Office Manager can act as a BOOTP server and respond to the control units request with the appropriate
file from those installed with IP Office Manager.
Unlike other control units, when the firmware loaded by an IP500 V2 control unit is erased, the IP500 V2 control unit will
first look for replacement firmware on its SD cards before falling back to using a BOOTP request to IP Office Manager.
Do not perform any of the following processes unless absolutely necessary. The IP Office software can normally
·
be upgraded using IP Office Manager
This process erases the operational software. Before attempting this process you must know the MAC and IP
·
addresses of the system, plus have a backup copy of its configuration and the correct .bin file for the control unit
type and level of software.
The presence of any firewall blocking TFTP and or BOOTP causes this process to fail.
·
The processes below should be performed from a PC with a fixed IP address, directly connected to the IP Office control
unit and with the IP Office system disconnected from any network. During the process, the control unit's IP address may
default to a value in the 192.168.42.1 to 192.168.42.10 range. If this occurs, it may be necessary to amend the BOOTP
entry in IP Office Manager to match the address the system is using.
Process Options
1.

Erasing core software using the Reset button

Note that this method also defaults the configuration.
2. Erasing core software using Debug
3. Erasing core software using the Boot Loader
8.16.1 Erasing Core Software Using the Reset Button
Read the note and the warnings regarding
warnings regarding defaulting the configuration
To erase the core software and configuration using the Reset button
Use this process to reboot the system when free. Once invoked, the system bars any new incoming or outgoing calls until
after the reboot.
1. Run IP Office Manager.
· In the BOOTP entries, check that there is an entry that matches the MAC Address, IP Address and .bin file
used by the system. An entry is normally automatically created when a configuration has been loaded from
that IP Office. .
· If an entry is not present, create a new entry manually. The first two details can be found in the Control
Unit settings in the configuration file. Then close and restart IP Office Manager.
· Under File | Preferences ensure that IP Office Manager is set to 255.255.255.255. Also check that Enable
BootP Server is checked.
· Select View | TFTPLog.
· Check that the required .bin file is present in Manager's working directory.
2. On the rear of the control unit, press and hold the Reset button for between 30 to 40 seconds until the CPU led
changes to red.
3. When the CPU LED changes to red, release the button.
4. The system erases its current software and sends out a BootP request on the network for new software.
Installing IP500/IP500 V2
IP Office 9.0
.
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erasing the core software
before using this process.
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Additional Processes: RS232 Port Maintenance
before using this process. Also read and note the
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