Customer Call Reporter - Avaya IP500 V2 Installation Manual

10.14.3 Customer Call Reporter

Customer Call Reporter
·
This application is installed on a server PC connected to the IP Office. Users access the application from their PC
using a web browser. The application obtains data about the calls handled by CCR agents and groups from the IP
Office system and stores that data in an MS-SQL database. It can support up to 150 agents and 75 supervisors.
Details
DVD IP Office Release 9.0 User/Admin DVD Set (2) (700506051) (Disk 2)
License See
Languages Dutch, English (UK), English (US), French, Italian, Brazilian Portuguese, Russian and Spanish.
PC Requirements
Minimum Server PC Requirements
RAM
Hard Disk Free Space
Processor:
- Pentium
- Celeron
- AMD
User PC Requirements
Web Browser
Installing IP500/IP500 V2
IP Office 9.0
372
Customer Call Reporter Licenses
2GB
30GB
Intel Pentium D945 Dual Core
Not tested.
AMD Athlon 64 4000+.
· Google Chrome
· Internet Explorer 8.
· Internet Explorer 9.
· Mozilla Firefox 16/17.
· Safari 6.0.
.
412
Operating System Support
Server OS:
2003 Server
2008 R2 Server
2012 Server
Client OS:
XP Professional
Vista
Windows 7
Windows 8
15-601042 Issue 28c (19 August 2013)
Page 372