Step 3. Investigate And Resolve Any Tape Drive Compatibility Issues - Nortel Call Center Server Installation And Maintenance Manual

Upgrading from Release 4.0 to 5.0 on a new server
Step 3. Investigate and resolve any tape drive
compatibility issues
Introduction
Note: This section applies only if you are using a tape drive to back up and
restore your database. If you are using a remote directory, you can skip this step.
When performing an upgrade, you must create a database backup of your
original server and restore it on the Release 5.0 server. You can use either a tape
drive or a remote directory on a network computer to back up and restore your
database. If you choose the tape option, before creating the backup, you must
ensure that the tape drive and driver software on your Release 5.0 server can
read the data on the backup tape from the original server. Otherwise, you cannot
restore your database and the upgrade fails.
Ensuring compatibility for database backup and restore
To determine whether you have compatibility problems, you must check the tape
drive hardware and the driver software on both the original and new servers. You
may need to replace the tape drive, or upgrade the driver software, or both. Use
the table below to understand the compatibility requirements and what your
options are to achieve compatibility. Make sure you have resolved the
compatibility issues before you create the backup on the original server.
Requirements for
compatibility
The driver software on the
original server must be able
to write a format that is
readable by the driver
software on the new server.
380
Options for achieving compatibility
Check the drivers you plan to use on both the original and
new servers, and make sure they write a compatible
format. This may require updating the driver on the
original server before backing up the database.
Note: If there are incompatibilities, you may receive the
following message when trying to restore the database on
the new server:
Unable to retrieve backup name.
Standard 7.02
Symposium Call Center Server